3.5
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Bike was shipped quickly and arrived in time. I now have it for 4 weeks and I am very positive about it. For this price I believe this is a lot of value for money.Upfront I noticed the steer was pretty low, sportive so I mounted an extender end adjustable stem. Fits perfect. Range of 70 km is even enough for a one day larger trip. The bike is light, and even allows to drive it w/o battery with a little more effort. So far so (very) good. Lets see what the next months will bring.
Do yourself a favor and avoid them.
I bought this e-bike (CGO 009) at the end of last year, thinking I was investing in something reliable. Fast forward a few months and the display just dies. Apparently, this is a known issue with a faulty cable in an entire batch. So they knew about it. And still sold it ?
I took it in for repair and was told the part would arrive soon. That was TWO MONTHS AGO. Still nothing. The bike is barely usable, and no one seems to care. I’m just left waiting, stuck with a half-broken bike and zero urgency from them.
Now, let’s talk about their after-sales “service.” It’s honestly a joke. Every time I try to get a response, I’m met with days of silence, and when they finally respond, it’s completely useless. No updates. No real answers. Just a lot of empty promises and “we’re looking into it.
The 009 could have been a great bike—if this company had even a fraction of the customer service they’re supposed to provide. But instead, they offer nothing but frustration and wasted time.
Do yourself a favor and avoid this headache. This company clearly doesn’t care about its customers.
Just received my Tenways CGO 600 and huge disappointment!
Upon opening the package, I immediately noticed several serious issues that suggest the product may have been used previously and was not properly inspected before shipment.
Below is a summary of the problems observed:
1.Missing Front Light & Broken Handle:
The front light is completely missing, and there is clear damage to the plastic handle where the light should have been attached.
2.Damaged Front Wheel Cover:
The plastic cover on the front wheel was broken. A piece of plastic was lodged inside, preventing proper insertion of the wheel axle. I was only able to remove it after multiple attempts.
3.Malfunctioning Front Wheel:
The front wheel does not rotate freely as it should. It constantly rubs against the disc brake, indicating a potential misalignment or assembly defect.
4.Missing Digital Display Panel:
Most concerning of all, the digital display panel is missing entirely.
This is a fundamental component of the bike, and its absence renders the product incomplete and unusable.
5.Suspicion of Prior Use:
The packaging was in poor condition upon arrival. The box had been taped multiple times in an unprofessional manner, raising serious concerns that the item may have been used or returned previously.
Sent an email to support. Let's see how this goes.
As soon as I bought the bike, less than 2 weeks later the buttons up and down were not working.
Went to repair the bike and once they replaced it, it lasted 5 days and it broke again so they replaced again the screen.
Bit crazy to have so many issues with only 1 month buying.
Moreover, when the bike was bought the bell was not working.
Luckily they did answer fast in tenways and sent a new bell and the info to fix the bike, but this is not convenient.
Written by the company
Kabelweg 57-4A12, 1014 BA, Amsterdam, Netherlands
3.5
619 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Bike was shipped quickly and arrived in time. I now have it for 4 weeks and I am very positive about it. For this price I believe this is a lot of value for money.Upfront I noticed the steer was pretty low, sportive so I mounted an extender end adjustable stem. Fits perfect. Range of 70 km is even enough for a one day larger trip. The bike is light, and even allows to drive it w/o battery with a little more effort. So far so (very) good. Lets see what the next months will bring.
Date of experience: March 01, 2025
Reply from TENWAYS E-Bike
Hi Pual，
Thanks so much for the great feedback! We’re stoked to hear you’re loving your Ebike！Sounds like it’s the perfect fit for your needs, especially with the range and lightweight design. We hope it keeps delivering on all your rides! If you have any questions or thoughts down the road, don’t hesitate to reach out. Keep enjoying the ride! 🚴♂️💨
Best，
Team TENWAYS
Do yourself a favor and avoid them.
I bought this e-bike (CGO 009) at the end of last year, thinking I was investing in something reliable. Fast forward a few months and the display just dies. Apparently, this is a known issue with a faulty cable in an entire batch. So they knew about it. And still sold it ?
I took it in for repair and was told the part would arrive soon. That was TWO MONTHS AGO. Still nothing. The bike is barely usable, and no one seems to care. I’m just left waiting, stuck with a half-broken bike and zero urgency from them.
Now, let’s talk about their after-sales “service.” It’s honestly a joke. Every time I try to get a response, I’m met with days of silence, and when they finally respond, it’s completely useless. No updates. No real answers. Just a lot of empty promises and “we’re looking into it.
The 009 could have been a great bike—if this company had even a fraction of the customer service they’re supposed to provide. But instead, they offer nothing but frustration and wasted time.
Do yourself a favor and avoid this headache. This company clearly doesn’t care about its customers.
Date of experience: April 15, 2025
Reply from TENWAYS E-Bike
Hi tautvydas,
We're truly sorry to hear about your experience, and we completely understand your frustration — this is absolutely not the experience we want our riders to have.
We sincerely apologize for the long wait and the lack of clear communication you've encountered. This situation does not reflect the level of service we aim to provide, and we're taking your feedback seriously.
To help resolve this as quickly as possible, we already sent a request for your information, this helps us to make sure your case gets escalated to the right team with priority.
Thank you for your patience, and again — our apologies for the inconvenience caused. We’d love the chance to make things right.
Team TENWAYS
Just received my Tenways CGO 600 and huge disappointment!
Upon opening the package, I immediately noticed several serious issues that suggest the product may have been used previously and was not properly inspected before shipment.
Below is a summary of the problems observed:
1.Missing Front Light & Broken Handle:
The front light is completely missing, and there is clear damage to the plastic handle where the light should have been attached.
2.Damaged Front Wheel Cover:
The plastic cover on the front wheel was broken. A piece of plastic was lodged inside, preventing proper insertion of the wheel axle. I was only able to remove it after multiple attempts.
3.Malfunctioning Front Wheel:
The front wheel does not rotate freely as it should. It constantly rubs against the disc brake, indicating a potential misalignment or assembly defect.
4.Missing Digital Display Panel:
Most concerning of all, the digital display panel is missing entirely.
This is a fundamental component of the bike, and its absence renders the product incomplete and unusable.
5.Suspicion of Prior Use:
The packaging was in poor condition upon arrival. The box had been taped multiple times in an unprofessional manner, raising serious concerns that the item may have been used or returned previously.
Sent an email to support. Let's see how this goes.
Date of experience: April 10, 2025
Reply from TENWAYS E-Bike
Dear Daniel,
We're truly sorry to hear about your experience — this is absolutely not the standard we aim to deliver.
We want to assure you that your case has already been escalated directly to our after-sales support team for priority handling. They will be in touch with you shortly to help resolve this as quickly and smoothly as possible.
Thank you for bringing this to our attention, and again, sincere apologies for the inconvenience caused. We’ll do our best to make it right.
Sincerely，
Team TENWAYS
Had a couple issues related to my bike’s cable. Indeed, the customer service is the best I’ve ever had. They sent me two times the parts that I needed to replace, very quickly. Moreover, they provide a great assistance and they awnser very quickly.
Date of experience: March 21, 2025
Reply from TENWAYS E-Bike
Dear Alfrink,
Wow, thank you so much for the awesome feedback! We’re absolutely thrilled to hear that our customer service has been able to help you out quickly and efficiently. It’s great to know you’ve got everything back in shape and are ready to ride without any issues.
If anything else comes up, you know where to find us – we’re always here to make sure your ride is smooth! Thanks again for choosing Tenways, and happy cycling! 🚴♂️💨
Best,
Team TENWAYS
As soon as I bought the bike, less than 2 weeks later the buttons up and down were not working.
Went to repair the bike and once they replaced it, it lasted 5 days and it broke again so they replaced again the screen.
Bit crazy to have so many issues with only 1 month buying.
Moreover, when the bike was bought the bell was not working.
Luckily they did answer fast in tenways and sent a new bell and the info to fix the bike, but this is not convenient.
Date of experience: February 14, 2025
Reply from TENWAYS E-Bike
Dear Maria,
We’re really sorry you’ve had such a rough start with your bike – that sounds super frustrating, and it’s definitely not the experience we want you to have. It’s good to hear our team responded quickly and got those parts sent out, but we totally get why this feels like a hassle.
We’re here to make things right. If you run into any more issues, don’t hesitate to reach out – we’re always ready to help you get back on the road without worries. Thanks for your patience and for giving us the chance to fix things. 💪
Ride smooth and take care!
Best,
Team TENWAYS
I regret buying a Tenways product.
I invested in a CGO600 in 2022, thinking it would last me at least 5 years. Within the first two years, the motor failed, the controller failed, and the brakes failed. I did not abuse the bike, I ride it max 20km per week, in a flat urban environment. The hardware is just poor quality, for instance the controller failed because rain got inside the electronics. Now, while the bike was in warranty, this wasn't a huge problem. For each of these issues Tenways sent me replacement parts, and the bike would work again for a few months.
However, the bike is now out of warranty, and parts keep randomly failing for no reason. This time the display decided to stop working. Now that the warranty period is over, Tenways does not care anymore. Even if I did pay hundreds of euros to get this problem fixed, it's almost guaranteed that another expensive part is going to fail within the next 3 months. I'm practically forced to trash the Tenways and buy a decent bike now.
Do not buy a Tenways, your investment becomes a worthless pile of junk as soon as warranty runs out.
Date of experience: February 11, 2025
Reply from TENWAYS E-Bike
Dear Eddy,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you've experienced with your CGO600. We understand how frustrating it can be when unexpected failures occur, and we sincerely regret any inconvenience caused.
We take product quality very seriously and appreciate you bringing these concerns to our attention. We truly appreciate your past trust in Tenways and regret that your experience has not met expectations.
Although your warranty has expired, we still value your experience and will take your concerns into account as we work on future product enhancements. Your feedback will help us improve both our products and service.
Best regards,
The Tenways Team
Update:
Tenways shipped the battery and I recieved it two days later. I revised the rating to reflect that.
I bought CGO800S at Tenways official seller in Amsterdam, Otto Bikes in summer 2024. My battery won't charge anymore and the mechanic rulled out the charger, and concluded it is a faulty battery. They submitted a warranty replacement request to Tenways on January 22nd. They mentioned that they had issues with Tenways batteries and that Tenways is slow at honouring warranty requests and they were still waiting to battery replacements from December. I got in touch with Tenways support directly and they told me that the battery was shipped on 24th of January. A week went by so I followed up with Tenways support only to learn that there was "an issue in their system" and the batery was not shipped. They said it will be shipped on January 31st but when I asked when is the delivery date they went silent. I have a new 2,000EUR bike for daily commute that I can't ride and customer support that is leaving me doubting - is Tenways not honoring the waranty claims. Batteries are available, one can buy them online.
Date of experience: January 24, 2025
Reply from TENWAYS E-Bike
Dear Zoran,
Thank you so much for updating your rating and sharing your experience with us. We're thrilled to hear that your issue has been resolved and that you're satisfied with the outcome. We deeply appreciate your patience throughout this process.
We understand how frustrating the delays and communication breakdowns must have been, and we're glad we could get things sorted for you in the end. Your feedback is invaluable, and it helps us improve both our products and customer service.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Team TENWAYS
Last December I bought the AGO X with a price-off. I had the AGO X delivered to Portugal without any problem. Assembling the bike was quite easy, only not all the right tools were included. Luckily I had the right tools myself.
The AGO X cycles nice and smooth, really value for money!
So far no complains. I am verry happy and satisfied with the AGO X.
Date of experience: January 27, 2025
Reply from TENWAYS E-Bike
Dear Klant,
Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you are enjoying your AGO X.
At TENWAYS, we strive to provide high-quality bikes that offer great value for money, and it’s incredibly rewarding to know that the AGO X is meeting your expectations.
If you ever need any assistance or have questions in the future, feel free to reach out to us at support@tenways.com. We’re always happy to help!
We’d also love to invite you to join our global community at https://www.facebook.com/groups/tenwaysebike, where you can connect with fellow Tenwayers, share your experiences, and be a part of our growing community.
Wishing you many more enjoyable rides with your TENWAYS AGO X!
Best regards,
Team TENWAYS
When I was faced with a problem that didn’t have a easy solution, the service department was friendly enough to think with me for a solution so for the service alone they should deserve 5 stars. As for the bike: it is very reliable and easy to use. Due to the light weight of the bike, it is easy to move around when having to charge it or something. The price quality is 10/10 if you ask me.
Date of experience: January 18, 2025
Reply from TENWAYS E-Bike
Dear Jonathan,
Thank you so much for sharing your wonderful feedback with us! We are truly delighted to hear that you had a positive experience with both our Customer Support and the performance of your Tenways bike.
At TENWAYS, we strive to provide excellent customer service and a reliable, high-quality product, so it’s incredibly rewarding to know that our team was able to assist you in finding a solution to your problem. Your kind words about our service are truly appreciated.
We’re also thrilled to hear that you're enjoying the bike’s reliability, ease of use, and lightweight design. It’s fantastic to know that the bike is meeting your expectations and that you find the price-to-quality ratio to be excellent.
Thank you for choosing TENWAYS. If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us at support@tenways.com. We’re always here to help!
Additionally, we’d love to invite you to join our global community at https://www.facebook.com/groups/tenwaysebike, where you can share your experiences, connect with fellow Tenwayers, and be a part of our ever-growing community.
Wishing you countless enjoyable rides with your TENWAYS e-bike!
Best regards,
Team TENWAYS
I ordered a 2000 euros bike on 9/01 and it was supposed to be delivered in the Netherlands on tuesday 14/01. DHL keeps the delivery on "in transit" because "the parcel is too big and heavy to be delivered by private network" and the customer service of Tenways is just absent in Europe time-zone and the problem is not solved. I paid too much for a company that cannot handle shipments and customer service, I would never recommend it
Date of experience: January 14, 2025
Reply from TENWAYS E-Bike
Dear Diego,
Thank you for taking the time to share your feedback with us. We’re sincerely sorry to hear about the inconvenience you’ve experienced with the delivery of your bike and the challenges in reaching our customer service. Ensuring timely delivery and providing accessible support are very important to us, and we’re fully committed to resolving these issues for you.
Regarding the delivery issue with DHL, we are actively investigating the situation to resolve this matter as quickly as possible. While large and heavy parcels can sometimes present logistical challenges, we are working to ensure your bike reaches you without further delay.
We’d also like to assure you that our customer support team strives to respond to all inquiries within 24 hours. If there has been any delay, we truly appreciate your patience as we work to address your concerns and improve your experience.
Your satisfaction means the world to us, and we’re committed to ensuring that you fully enjoy the Tenways experience. If you have additional questions or updates regarding your delivery, please don’t hesitate to contact us directly at support@tenways.com. We’re here to assist you in every way possible.
Thank you for your patience and for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter promptly.
Best regards,
Team TENWAYS
I have received a AGO X bike with lack of paint on the front fork and a defekt screw thred as Well om the front fork. I was told to take contact with a TENWAYS service center in Denmark. I did, and the repaired the screw thred but told me regarding the painting on the front fork that I could not expect better painting on such a cheap bike with such a cheap front fork. I have been offered a spray paint from TENWAYS support and a Mug cup. I am absolutly not satisfied with the lack of quality service.
I am satisfied with the rest of the bike and how i funktions. But to day I am biking on a “new” with bad quality painting, and poor help.
Date of experience: January 15, 2025
Reply from TENWAYS E-Bike
Dear Torben,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you've encountered with your AGO X, particularly with the paint on the front fork and the defect with the screw thread.
While we're pleased to hear that the screw thread was repaired by the service center, we're truly sorry that the painting issue wasn't addressed to your satisfaction. We fully understand your frustration, and we want to assure you that your feedback will be shared with the relevant team to help us improve both our product quality and customer service, ensuring a better experience for our valued customers in the future. Thank you for bringing this to our attention.
We are grateful for your positive feedback regarding the functionality of the rest of the bike, and we remain dedicated to providing you with the best possible experience. If you have any further concerns or questions, please don't hesitate to reach out to us directly at support@tenways.com. We’re always here to assist you.
Thank you for your understanding. We wish you many enjoyable rides with your AGO X ahead!
Best regards,
Team TENWAYS
Purchased tenways800s in September, lovely bike, smooth drive.
Left my bike stored in parking garage and left for a trip on 9th of December, battery was fully charged. Came back home on 22nd of December and bike simply doesn’t work. Tried to charge battery, also left battery in charged for entire night nothing happened. Bike is simply dead. Keep in mind - if was used for 3 months for max 100km total.
I’m in contact with customer service Nina and Kelly - absolutely no problem solving. I was advised to reach out to local bike shop and make an appointment for check up. Guess what - no bike shops are open between Christmas period.
Customer service is absolutely useless. If you are planing to invest your money - invest into another brand that has better support or help. It’s 30th of December, I still don’t have working bike, cannot commute to work, also don’t have appointment or any prediction when or if I will have my bike back. If I had to buy it again - will not do that and not recommending to anyone else.
Date of experience: December 30, 2024
Reply from TENWAYS E-Bike
Dear Kotryna,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issue with your Tenways CGO800S, especially after such a short period of use. We understand how frustrating it is to find that your bike is not working, particularly when you're relying on it for commuting.
We sincerely apologize for the inconvenience caused during the holiday season. It’s disheartening to hear that you were not satisfied with the level of support you received. Please rest assured that our customer support team genuinely wanted to help and provide you with a swift solution. We absolutely understand how urgent this must have been.
Our customer support and relevant team have been actively working on this issue, and upon investigating, we determined that the battery needs replacement. We've reached out to you with a proposed solution and requested the necessary details to move forward. However, we haven't received a response yet. We truly want to resolve this for you as quickly as possible, and would greatly appreciate it if you could provide the necessary details so we can move forward. We understand how important it is to have a reliable mode of transportation, and we're here to ensure that this issue is taken care of.
Thank you for bringing this to our attention. We appreciate again for your patience, and we look forward to resolving this for you as soon as possible. Please don’t hesitate to reach out to us directly if you have any questions.
Best regards,
Team TENWAYS
The Tenways CGO009 is undeniably a beautiful bike with a smooth ride—when it works. Unfortunately, my experience with it has been disappointing. Within just a week of riding, the bike started making a lot of cracking noises that couldn’t be fixed, and the lights broke, requiring repairs. Out of the three weeks I’ve owned the bike, it has spent half that time in maintenance.
While the bike is aesthetically pleasing and rides well initially, it’s clear that it lacks sturdiness. Customer service has been responsive, but instead of offering a replacement for my faulty bike, I was given a phone holder. Now, I’m preparing to send it back for maintenance again.
If you’re considering this bike, I’d recommend spending a bit more for a Veloretti or a Cowboy. The CGO009 has potential but falls short in reliability. It’s a nice bike, but not one you can count on to last.
Date of experience: December 14, 2024
Reply from TENWAYS E-Bike
Dear TARIQ,
Thank you so much for taking the time to share your experience with your Tenways CGO009. We genuinely regret hearing that your experience with the bike has not been as expected. Your feedback is very important to us, and we sincerely apologize for the inconvenience and frustration you've faced.
We understand how disappointing it must be to encounter issues like cracking noises and malfunctioning lights so soon after receiving the bike. This is certainly not the experience we intend for our riders, and we are truly sorry for the disruption this has caused to your enjoyment of the bike. We take product quality and reliability very seriously, and we are actively reviewing your feedback to ensure that improvements are made moving forward.
We also understand your frustration with the current resolution provided. While we are glad our customer service team has been responsive, we sincerely apologize that it did not fully resolve the problem to your satisfaction. We are constantly working to improve our customer support process and will use your feedback to better meet the needs of our customers.
Thank you for bringing these to our attention. We value your feedback, as it helps us improve and continue to provide the best possible products to our customers. We hope to earn back your trust and ultimately provide you with the positive riding experience you were hoping for.
Thank you again for your patience and understanding.
Best regards,
Team TENWAYS
I recommend the Tenways Company with confidence! I recommend
Tenways Customer Support & Service ->> Prompt/Safe/Efficient Chris-Phill-Emyli-Young and the rest of the Staff! I recommend the Tenways Community led by Savannah Zhou who is with the answers Fast/Calm/Gentle and Safe in what she does and says, bravo TENWAYS E-BIKE! Merry Christmas, Team Tenways, Tenwaysers, ComunitateTenways, Tenways Staff, to those who are always helpful and prompt Savannah Zhou ->> Chris,
Phill, Emily, Young and the rest of the team!
Date of experience: December 25, 2024
Reply from TENWAYS E-Bike
Dear Andreea,
Thank you so much for your heartfelt and generous review. We are absolutely thrilled to hear that you had such a positive experience with TENWAYS and our team members. Your kind words about Savannah, Chris, Phil, Emily, Young, and the entire team mean a lot to us, and we are grateful for your recommendation.
At Tenways, we are committed to delivering high-quality products and great services, and it is truly rewarding to know that our efforts have had a positive impact on your experience. Your recognition of our team's dedication to being prompt and helpful is deeply appreciated.
We’ll continue striving to provide you and all of our valued customers with the highest level of service and support. As we move forward into the new year, we’re excited to be part of your journey and look forward to keeping in touch with you in our TENWAYS community.
Thank you again for your trust and support, and we wish you a very Merry Christmas and a Happy New Year!
Best regards,
Team TENWAYS
Had my Ago-X since April, loved it from day one. It handles well, drives great, handles the weather and on and offroad tracks like a champ.
I had an accident the end of June but that bike is solid as a rock, just one scratch (unlike me). It's a tank!!
Just over a month ago (end of November) however on my way to work it just stopped working, it wouldn't start anymore.
So I got into contact with customer support which was super friendly and helpful but the whole process of getting into contact was a little clunky. The website once logged in doesn't work wel on smartphones.
Also the process of getting the bike repaired was confusing and illogical.
It can only do the repairs at a service center(makes sense), which was 30km outside of a big city in the middle of nowhere. So getting the bike there was a whole logistical nightmare.
The people at the service center were super friendly and professional. The engine had to be replaced which took about 3,5 weeks. And they did a full check up and everything fell under the warranty so didn't cost me a thing. And now it drives better then ever.
However I think Tenways itself can maybe do a bit better making their support access a bit less clunky and making the whole repair process more streamlined/centralized.
And maybe one minor point of criticism about the Ago-X itself: it doesn't really like changing gears that much. The amount of times the chain dislodges itself when changing gears, is getting a little annoying.
Date of experience: December 21, 2024
Reply from TENWAYS E-Bike
Dear Lars,
Thank you so much for taking the time to share your experience with your AGO X. We’re truly sorry to hear about the challenges you’ve faced, but we're delighted to know that you're overall satisfied with the bike's performance.
We deeply appreciate your feedback regarding the clunky contact process and the chain dislodging problem. We recognize that some areas need improvement, and we genuinely value your suggestions. We're committed to enhancing the user experience, and your insights are incredibly helpful in guiding us to make these improvements.
Regarding the repair process, we understand the inconvenience of traveling long distances to a service center. We're constantly evaluating ways to improve the efficiency and accessibility of our repair services, and we'll certainly take your feedback into consideration as we work to streamline these processes.
It’s great to hear that our customer support and service center team was friendly and professional, and we're happy that everything is now running smoothly.
Thank you for choosing TENWAYS! Your feedback is incredibly valuable to us as we strive to improve, and we can’t thank you enough for your thoughtful comments.
If there’s anything else we can do for you or if you have any further concerns, please don’t hesitate to reach out to us at support@tenways.com. We’re always here to help!
Wishing you many smooth, enjoyable rides with your TENWAYS AGO X ahead!
Best regards,
Team TENWAYS
Fantastic bike. I bought the AGO X, XL and it's a large bike. This season I have over 600 miles. I'm 6'3'' 250 pounds and got good miles from a charge. I bought the AGO for the great price and the fact I can ride the bike on the roads and the trails. Denver Metro has a lot of great bike paths. I was really able to expand my exploring with this bike. I'm more of a fair weather biker so the bike is parked in the garage until spring.
Date of experience: December 16, 2024
Reply from TENWAYS E-Bike
Dear Customers,
Thank you so much for taking the time to share your positive experience with your TENWAYS AGO X! We’re thrilled to hear that the bike has been a great fit for you and that you’ve already enjoyed over 600 miles of riding. It’s great to know the bike’s versatility on both roads and trails has made your adventures even more exciting and helped you explore further.
We truly appreciate your feedback and are delighted you’re enjoying the bike’s performance. We hope that your future rides continue to be as enjoyable, and we’re here to support you whenever you’re ready to get back out there in the spring.
Thank you for choosing TENWAYS! If you have any further feedback or need assistance, please don’t hesitate to reach out to us at support@tenways.com.
Wishing you many more smooth and joyful rides with your TENWAYS AGO X!
Best regards,
Team TENWAYS
I am about to buy one for city shopping.
The bike looks nice and when looking closely the quality looks good: bolts, nuts, brakes, paint...
My only point is the small , 500wh, battery in combination with the enviolo hub.
I wil check if a spare battery can be supplied and the price.
Date of experience: December 03, 2024
Reply from TENWAYS E-Bike
Dear Rob,
Thank you for considering a TENWAYS e-bike for your city shopping needs and for sharing your thoughtful observations about its design and quality. We’re glad to hear that the appearance and components of our bike, such as the bolts, nuts, brakes, and paint, have left a positive impression on you.
We understand your concern about the battery and its compatibility with the Enviolo hub. Battery capacity is indeed a key consideration, and we’re here to ensure you have all the information you need to make the right choice. If you have any questions about the battery or any other aspect of the bike, please don’t hesitate to reach out to us at support@tenways.com. Our Customer Support Team is always happy to assist you with detailed information and guidance.
We also invite you to join our TENWAYS E-Bike Global Community at https://www.facebook.com/groups/tenwaysebike. It’s a great place to connect with fellow Tenwayers, hear about their experiences, and gather insights as you make your decision.
We truly appreciate your interest and look forward to welcoming you to the TENWAYS family soon!
Best regards,
Team TENWAYS
The CGO6000 Pro is suitable for both city and country riding. It powers the rear hub motor and a carbon belt drive. The ride is smooth and easy. Great value for money!! ⭐️⭐️⭐️⭐️⭐️
Date of experience: December 03, 2024
Reply from TENWAYS E-Bike
Dear James,
Thank you for sharing your amazing feedback on the CGO600 Pro! We’re delighted to hear that you’re loving its smooth and effortless ride experience.
It’s wonderful to know that the bike has met your expectations and delivered great value for money. Your kind words and support truly mean a lot to us and inspire us to continue providing exceptional e-bikes and service to our valued customers.
Thank you for choosing TENWAYS. Should you have any questions or need assistance in the future, feel free to reach out to us at support@tenways.com. We’re here to help you every step of the way.
Wishing you countless enjoyable and smooth rides with your TENWAYS CGO600 Pro!
Best regards,
Team TENWAYS
I bought a bike last year from one of Tenways retailers, and have had so many issues with the CGO600 Pro. I have had replaced the lock, display twice, the battery, and now the brakes and backwheel crank is not working. I've followed all the maintenance instructions and now I have an issue where I have to pay +700€ to get the bike fixed for brakes and crank. 1 year after receiving! Almost 1/3 of the bike price.
Cannot recommend at all.
Date of experience: December 02, 2024
Reply from TENWAYS E-Bike
Dear Dan,
Thank you for bringing your concerns to our attention. We are truly sorry to hear about the challenges you’ve faced with your CGO600 Pro. We fully understand how disappointing and frustrating this experience has been for you, and we want to express our heartfelt apologies for any inconvenience caused.
At TENWAYS, we aim to provide high-quality products and an excellent experience for all riders. To kindly clarify our warranty policy, we offer a 2-year (and 5-year for frame) limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery, for our customers who make purchases directly on our official online store (tenways.com). This warranty covers the electronic parts (if applicable) and non-wear and tear components, such as: motor, controller, torque sensor, battery, etc.
Since your bike was purchased through a retailer, the warranty policy may differ, and our warranty may not be applicable in your case. We apologize for any confusion this may have caused, and we kindly recommend consulting your retailer for more details about their specific warranty coverage.
We truly value your feedback and take your experience seriously. We are committed to improving our products and services to ensure that our customers are fully satisfied. If you have further concerns or need assistance, please feel free to reach out to us at support@tenways.com.
Once again, we truly apologize for the inconvenience you've experienced and thank you for your understanding.
Best regards,
Team TENWAYS
I have had the AGO T for three weeks and love the look of the bike, the ride is very smooth, as are the belt drive and the smart "non gears " system. A couple or gripes, the battery clicks in fine but sits slightly proud of the frame which may be a concern in the rain. The serial number didn't match the bike type so I needed customer service to enable this although the app still wouldn't connect to my newish android phone, it did work with iphone. The last issue was the whine from the Bafang motor, I asked customer service if this was normal but I was just referred to the reseller in my country so I still don't know if it is normal, today though I realised if I keep the pedals turning slower the noise goes away so I can probably live with it.
UPDATE
The bar code on the frame meant that the app insisted that I had an AGO X rather then the T, customer services sorted that. I am hoping that the battery will fit if I adjust the metal bar as I have seen in forums. Going back to the retailer is difficult as they are not local , a problem that is fairly common with these e bikes, I would face a fairly complicated train journey which if it gets worse I will do.
Date of experience: December 01, 2024
Reply from TENWAYS E-Bike
Dear Mr. Whittle,
Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you love the look of your AGO T and are enjoying its smooth ride and Gates Carbon Belt drive.
We also appreciate your feedback on the battery fit, serial number mismatch and motor noise, and are deeply sorry for the inconvenience caused. We take your feedback seriously. We'll continue to improve our products and service and provide better experiences for our customers.
Regarding the motor whine, while some motor noises are normal depending on riding conditions, we want to ensure that your bike is performing optimally. Therefore, we recommend visiting your local reseller for a thorough inspection and any necessary adjustments under warranty. They are able to carry out a professional inspection and provide hands-on assistance to resolve any issues.
Thank you for choosing TENWAYS and for your valuable feedback. If you have any further questions or need assistance, please feel free to reach out to us at support@tenways.com. We hope you enjoy countless smooth and joyful rides with your AGO T.
Best regards,
Team TENWAYS
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