4.7
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Order Ref: 265900 - Ordered new bmx on next delivery before 10:30. However an issue occurred, and even though I ordered before the time window it was not dispatched. So I contacted them the next day and it was put right straightaway by Joe on the support team, they refunded the delivery charge, and gave me a few extras. The bmx was delivered the next day before 10:30, so all good in the end. Good to know that if you do have an issue that their support is very good and it will get fixed
Hello source customer service,
I wanted to feedback re the most wonderful customer service from Joel, today.
He was very professional, friendly and informative.
He helped me decide which bike to get according to
Frame size, wheel size and thickness, handle bar info, type of riding etc
As well as locations nearby to ride and skate.
He is a credit to your company,
Very many thanks.
Hazel
I've recently made a number of purchases, the service is very efficient with great customer service.. took the time to help with a few things over the phone, eagerly awaiting delivery of my latest purchase of BSD Dust Forks & BSD ALVX Bars.. more purchases to be made in the near future, HUGE thank you to all at Source for making these goods available, reasonably priced high end products 👍🏼 Win Win
Ordered a wheel to be built and going off adverts, product details and online videos went for an Eclat exile rear hub as it says it is DEFENINGLY LOUD. Wheel arrived quickly and built well but hub makes a tiny quiet click and far from loud. emailed and Told I could remove grease but they wouldn't recommend? Why advertise it as LOUD when it's not? Never had to mess with profile elites, colony wasps or primo hubs in past when bought new! I won't be back!
The Source is 100% owned by riders which means you get friendly and honest advice all of the time. Great customer service, 24 hour Live Chat, same day shipping and the best range and prices around help us remain the World's largest BMX retailer.
Maunsell Road, TN38 9NN, St Leonards On Sea, United Kingdom
4.7
11K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Order Ref: 265900 - Ordered new bmx on next delivery before 10:30. However an issue occurred, and even though I ordered before the time window it was not dispatched. So I contacted them the next day and it was put right straightaway by Joe on the support team, they refunded the delivery charge, and gave me a few extras. The bmx was delivered the next day before 10:30, so all good in the end. Good to know that if you do have an issue that their support is very good and it will get fixed
Date of experience: April 15, 2025
Reply from Source BMX
Thank you for the great review, Steven 😊. We hope you enjoy the new BMX and hope to have you shop with us again soon!
Hello source customer service,
I wanted to feedback re the most wonderful customer service from Joel, today.
He was very professional, friendly and informative.
He helped me decide which bike to get according to
Frame size, wheel size and thickness, handle bar info, type of riding etc
As well as locations nearby to ride and skate.
He is a credit to your company,
Very many thanks.
Hazel
Date of experience: March 08, 2025
Reply from Source BMX
Thank you for the excellent feedback Hazel. Please do not hesitate to contact us again if our team can be of any further assistance 😊
They provide amazing high end gear at reasonable prices, products are shipped out very quickly.
We shopped for some sale items and saved even more!
Date of experience: February 11, 2025
Reply from Source BMX
Thank you for shopping with us Nathan, we hope to see you again real soon!
At first had a few issues but once Joe got on the phone instead of the other guy all was sorted quickly and professionally turned my experience into a positive will be back to buy more stuff soon :)
Date of experience: February 01, 2025
Reply from Source BMX
Thank you for shopping with us, Nick, very pleased to hear we could turn your experience around! We look forward to seeing you again soon 😊
I've ordered a whole overhaul worth of upgrade parts and still use the website to buy maintenance parts. I bought new cranks and headset bearings, brake cables, levers, all that sort of stuff. I also got a nice seat and post here. They have good shipping I've had no problems with and sell good parts. JetBMX is a good budget brand if your looking for one. I've had their brake cable and three piece cranks on my bike for a year now.
Date of experience: February 12, 2024
Reply from Source BMX
Thank you for shopping with us Jackson 🙏🏻 We hope to see you again soon!
Great product and great price. Took longer then suggested to arrive.
Date of experience: January 22, 2025
Reply from Source BMX
Thanks for your review Charlie. Sorry to hear the delivery took longer than expected. If you can contact our customer services, our team will be happy to look further into this for you.
I sent them an email, which was replied to promptly. Excellent customer service and fast delivery.
Definitely recommended!
Date of experience: January 13, 2025
Reply from Source BMX
Thank you for the great review! We look forward to seeing you again soon 😊
My 15 yr old son ordered a set of new cranks that were almost $100 out of money that he worked very hard for. He installed them and then installed his new pedals on them, all under my supervision. Took the bike around the block and by the time he got back the crank arm had stripped out where the pedal attaches. Contacted customer service and they told me that because it was not professionally installed that they would not warranty it. They were very rude and unprofessional. Offered me to buy a used set at full price to replace the
faulty part. Pretty sh*tty if you ask me considering there is nowhere on their website that states that. If I was going to have a professional install it, I would have just bought the parts from the bike shop that they worked for. Planned on spending a couple thousand there to build a show bike but will go somewhere else now. BEWARE!!!!!!!!!!! THEY SELL JUNK AND DON'T WARRANTY ANYTHING!!!!!!!!!!!!!!!!!!!!!!
Date of experience: December 31, 2024
Reply from Source BMX
Thank you for sharing your experience. We understand how frustrating it is when something goes wrong with a new purchase. Unfortunately, our warranty policy does not cover damage caused by user error, such as incorrect installation. We advise to all customers to have parts professionally installed if they are not experienced or confident in doing so. We're sorry this led to a negative experience, and would love to discuss alternative options to resolve this situation. Our customer services team will be in contact further to offer advice and support.
Ordered a wheel to be built and going off adverts, product details and online videos went for an Eclat exile rear hub as it says it is DEFENINGLY LOUD. Wheel arrived quickly and built well but hub makes a tiny quiet click and far from loud. emailed and Told I could remove grease but they wouldn't recommend? Why advertise it as LOUD when it's not? Never had to mess with profile elites, colony wasps or primo hubs in past when bought new! I won't be back!
Date of experience: January 09, 2025
Reply from Source BMX
Thanks for your review Chris. The cassette will have some grease/lubricant in from the factory to preserve the lifetime and ensure smooth function, and will get louder with time and use as it starts to thin out. The hub is also very loud and noticeable when spun with speed, less so when gently rolling from the spring/pawl design. While you can remove the driver to clean out any excess grease or lubricant (and if desired apply a little more tension to the springs), we don't openly recommend this to riders where it can affect the lifetime of your hub/driver. If you are going to take this approach, then we'd strongly recommend not running the hub completely dry (like some riders do), and using a very thin based oil lubricant which shouldn't dampen the noise but still offer some protection on the moving parts. If you have any questions or need support with the wheel, please do not hesitate to contact our team who will be happy to help.
Good quality parts at competitive prices and were delivered quicker than expected.
Date of experience: February 04, 2024
Reply from Source BMX
Thank you for the great feedback 🙏🏻 We look forward to having you visit again soon!
Reply from Source BMX
Thank you for shopping with us 🙏🏻 We look forward to seeing you again soon!
Got my brand new fit bike in 3 days.
Easy to negotiate the Website and super quick delivery service 👌
Date of experience: October 28, 2024
Reply from Source BMX
Thank you for the great review Morgan 😊 We hope you'll visit again soon!
Excellent service good bike parts the right stuff I needed thank you.
Date of experience: October 29, 2024
Reply from Source BMX
Thank you for shopping with us Arthur, we hope you'll shop with us again soon!
Extremely good shop , bought a few things since getting back into bmx riding after 20 year break. Including a brand new bike 😄 Dealt with David for the most part but the other staff are very very good … I will only use source from now on .. thanks a million guys
Date of experience: October 23, 2024
Reply from Source BMX
Thank you for the amazing feedback, Andrew. We look forward to having you shop with us again soon!
Reply from Source BMX
Thank you for shopping with us Richard, we hope to see you again soon!
Date of experience: October 10, 2024
Reply from Source BMX
Thank you for the great review Henry 😊
Very good place to get bmx parts, lots of options from low prices to high. There's also deals always going on so you can save a lot of money.
Ordered some grips for my bmx. No issues and also got some cool free stickers
ive been using source for years. never had an issue
Date of experience: August 15, 2024
Reply from Source BMX
Thank you for shopping with us Riley, we hope to see you again soon!
Reply from Source BMX
Thank you for shopping with us, Michael 🙏🏻 We hope to see you again soon!
Very good place to get bmx parts, lots of options from low prices to high. There's also deals always going on so you can save a lot of money.
Date of experience: August 04, 2024
Reply from Source BMX
Thanks for shopping with us Zach. We look forward to seeing you again soon 😊
I had an issue with an item I bought for my new build.
Was rather annoying as I wanted to ride my new bike but I was on a live chat with an actual person with a few minutes and within another few minutes my issue was diagnosed and clear instructions were given on how I could fix it at home.
10/10 service thank you David <3
Date of experience: July 30, 2024
Reply from Source BMX
Thank you for the great feedback Cyrus 🙏🏻 We hope to see you again soon!
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