Roaman's Reviews 82

Cheap material poor fit chinese cloths

Date of experience: March 27, 2025

I was just sent a top that said "taupe" color, and it was a horrible shade of dark tan!
Up until about 15 years ago, Roaman's was great. Now, they have ZERO quality control. Their styles are simply UGLY. The tunic tees have v-necks that go down PAST the cleavage. If the board of directors saw some of the beautiful, quality merchandise that I have from 20 years ago, they wouldn't believe it.
I've tried to occasionally to give them another chance but, they refuse to change so, I'm finished for good this time. Seriously, they are like talking to a brick wall!

Date of experience: March 25, 2025

I only owe 66.00 on my bill. I paid and they said they never got it 2 weeks later. Then they started charging me 41.00 late fee every month. Now my bill is over 400.00 and I am not going to pay them anything else. It has affected my credit score. Do not buy again Do not buy anything from them

Date of experience: November 29, 2024

This company does not care about its customers! I have had two incidences that have caused me great inconveniences and financial cost.

In speaking with the customer service representatives, there was no willingness to listen nor correct anything that had been done, even though I was not at fault for what happened. I will no longer be ordering clothing from this company. Buyer, beware.

Date of experience: March 14, 2025

Recently advertised on all their sites lounger dresses for $16.99. I ordered 3. When looking at my receipt in email they charged me $32.99 each!! I emailed and was told that their prices can change without notice. This is BS! I want it cancelled then. They would not confirm that would be done.

Date of experience: March 11, 2025

The minimizer ordered was a Lillyette 36ddd
The bra must be a poor remake of the original version.
Do not order this bra your breast will look pointy, minimizing should not include pointy breasts especially in a minimizer. A 36ddd does not need that added feature. The bra is officially discontinued. Hence the poor copies. HERE IS THE WORST NEWS THE SHIPPING CHARGES IN TOTAL COMING AND GOING TOTALS $25.98. 14.99 DELIVERY AND $10.99 RETURN.
NEVER AGAIN WILL I ORDER FROM THIS RIP OF SPOT. Try ( HER ROOM) GREAT SELECTION AND QUALITY.

Date of experience: March 10, 2025

I have shopped with Roamans for years; first for my mother and then for me for comfortable and casual work clothes. Recently I returned a jacket and a top, and placed an order for the jacket in a different size. The merchandise was returned and received within their 60 day return window. However, Romans held onto the returned items for three weeks and then shipped them back to me as “old merchandise” and not eligible for refund or merchandise credit. The kicker? The jacket and top are still in their catalog and online. They’ve lost a customer and I would advise others to think twice before shopping with them.
I wish I could give zero stars.

Date of experience: March 08, 2025

I’ve shopped Roamans for years. The clothing isn’t what it used to be- inconsistent sizing and quality. The prices have also increased greatly. I’m writing because for the second time over the last 2 years, I placed an order using gift cards ( from a return) and have then received an email saying the cards were not valid because they’d already been used. Customer service is a joke. They speak very broken English and are incapable of understanding what you’re trying to tell them. They can’t tell you what the order was that cards were applied to, just that they were. I absolutely will NEVER shop with any of the stores in the FULL BEAUTY line again.

Date of experience: February 27, 2025

Definitely under all circumstances do not open a credit line with these people thier late fee is $41 which must be paid on your upcoming due date or an additional $40 will be added. also the ability to get anyone on the phone to ask a simple question takes weeks and even supervisors from America do not answer basic simple questions about how their credit reporting policy works! when you finally get that one magical person to answer the most basic question even a 10 year old could understand, there is no courtesy late fee forgiveness due to their automated system not telling you that you were supposed to have paid $50 instead of your regular monthly fee which is constantly adding up these late fees. They're offer to keep you as a customer is to increase your credit line not do a forgiveness on a late fee.

Date of experience: February 24, 2025

My sister sent me a gift card and their protection plan held the gift card hostage. We did not know until we called. They finally released it and I place an order over the gift card amount and paid the difference with my card. Now the order is on hold for my payment and two bras are in back order for March and May. This is ridiculous. Customer service is less than helpful. I was told I need to contact the protection plan again! Who wants to go through this when you order. This was a birthday gift to me and it’s not very fun. I was trying to exchange the back ordered bras for ones they gave in stock and I can not even do that.

Date of experience: January 16, 2025

I ordered a gift card for a friend on 12/14/24. It didn't arrive until 12/30/24. I called to find out if it was ever sent on 12/24/24. I was told it was still being processed. I asked if I could cancel it and was given another number to call and did, but was not able to cancel it. I ordered an e certificate on 12/24/24 and expected it to me emailed to me in a a day or two. I did not received it until I sent an email on 1/08/25. I received a response on 01/09/25 with the certificate number. On 01/13/25 I received my credit card bill and it showed my card was billed on 12/14/24 for the first gift card with a $1.78 fee for getting a real plastic card and then on 12/24 for the e gift card. I would never order anything from Roaman's again.

Date of experience: January 13, 2025

My daughter spent $100 on 4 items having to pay $18 in shipping charges then found out one item will take almost two months to get shipped and one item to return because a bad fit cost another $10 to ship back so $28 in fees for nothing and clothes are made very cheaply.

Date of experience: December 02, 2024

Oh man, you know when will I learn? You know something, I think its pretty crappy they dont refund you your original payment but give you stupid E cards. I purchased 2 sweaters for me and my mother to wear on Christmas Eve. First off the quality was so bad it looked like it was made in a sweat shop. It was side bow sweater..mom got red and silver and I chose black and green. Fabric was so thin that It looked awful. The bow looked like it was made by kids and there was string hanging off of it. Anyways I returned it and waited forever for my E card and total was about 87 dollars back. Now, if I were to order clothes now with it...its less than that because I need to pay for shipping and I think it needs to be included without deducting that from my gift card. Thats just me. Now lets talk about pricing and the rip offs....these people are like a higher end TEMU for clothes. Clearance sales my bum..Their website is just dumb. I search for my size in clearance and what pulls up is not my size in clearance..what is this a good will in tech form how you organize your clearance items? almost 30 dollars for a pj top that doesnt include a bottom? Nah....you guys are awful. If it was better quality yes Id pay that. You should be ashamed of yourself on how you deceive your customers and clean their wallets out for low quality clothes. I wanted to like you guys I really did. I have been ordering from you guys for awhile and its just keeps getting worse and worse. Sweaters not warm and low quality ..your leggings for the money are not fair.

Date of experience: December 20, 2024

Next day shipping is a scam. if you look on the website it says:
Next Day
Delivered 1 business day from shipment date to the contiguous US, if ordered by 3 PM (EST). No PO Boxes.

However what you can't find anywhere on the website is that its only next day after the processing time which can take up to 2-3 days and weekends are not included

Date of experience: December 19, 2024

Made mistake of paying for order w/debit card. When I tried to track order I had lost order no at first and roamans said they had no record of order although they had already charged me 58.67. Finally found the order no I wrote down, called them back and was told order was cancelled due to item unavailability. Never recd email notice of that. Was also told I would not be billed until item shipped/which it obviously had not, yet my bank has already paid it. Had I used a credit card I could dispute charge, when you pay w/debit card it is nearly impossible to get money back. Always use credit card, not your debit card as this co sucks!

Date of experience: November 15, 2024

Cancelled order, but they won't cancel it. I haven't received a shipping email, so it should be cancellable. I'll instruct my delivery driver that I'm refusing to accept shipment and dispute it with my credit card.

This company (and their affiliates) need to be banned!!!

Date of experience: November 01, 2024

I have purchased a sweater recently, Not only did it take forever to order, but it was the WRONG order! I AM NEVER ORDERING FROM THEM AGAIN!

Date of experience: October 23, 2024

They lie. I was promised a delivery by Thursday or Friday and that with express delivery it would be shipped on Wednesday. I asked multiple times that I would have it by Friday and was told multiple times it would be by Friday or sooner. Complete lie. Customer service not only does not care, they are completely robots repeating the same words and zero real help. Zero standing behind the brand and obviously the could care less about customers.

Date of experience: October 16, 2024

If I could give them a minus 100 I would. They have absolutely no regard for there customers UNLESS you are making a purchase. Fraudulent activity and they could care less. Been a customer on and off for a couple of decades but NOT after today. Run don't walk to someone outside of their network of companies. Appalling!!!!!

Date of experience: October 14, 2024

Update 10/09/24 A consumer complaint was filed with the PA Attorney General's office to investigate Full Beauty Brands on-line point of sale application. Also, requested PA AG join (communicate) with other US state and territory AG offices for a comprehensive complaint given from reading other reviews this (deceptively removing the discount in transactions as they post) software defect seems to be a common occurrence. Just tired of being cheated by on-line companies. FBB should be held accountable.

Order# 40052138897 10/07/24 6:24PM EDT.
* First item was a catalog item. (This is a KEY point.)
* All other items were selected from the web app with
SITEWIDE50 discount code being applied to the
line.
* Order total was $436.25 USD (because this website has cheated me before, I've started the habit of screen capturing the order prior to the post - therefore I have proof).

Because that first line item in the order wasn't an on-line app discounted item (instead a catalog quick-pick item which was comingled into the order), the program logic appears to remove the discount code from all other on-line selected line items in the order during the actual update/post into the tables. (For 30 years I've been designing, testing, documenting, deploying, and training on custom software in large ERP software packages at some of the largest entities in the world.) As a result, the order posted at $817.63 USD instead of at $436.25 USD.

I spoke to Gerry (customer service) out of Texas for about 30 minutes. She had no idea what was wrong or why the discount code was removed from the line items.

Of course, we waited and waited for a supervisor to pick up the call, but all were too busy - guess there are a lot of problems with Roaman's orders! So because there was nothing else Gerry could do, she cancelled the entire order. She also suggested I reenter the order (after 90 minutes the first time because the website responds so unexpectedly - I actually took the time to provide feedback about how unstable the app is using a link on the side of the page) but I'm "done" at this point. These sister companies of Full Beauty Brands, although I really like their clothing (generally it fits well and is reasonably priced) isn't worth this level of constant aggravation.

At this point, given the OTHER comments already visible about this company and its lack of system integrity, my recommendation is to save yourself the grief by not purchasing from Full Beauty Brands > Roaman's.

Incidentally, this same discount removing processing outcome happened to me last December, 2023 on the Full Beauty Brands on-line app. Lost $80 dollars then, but at this point, it just isn't worth doing business with this company.

Date of experience: October 07, 2024