Radley London Reviews 7,874

TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

Great quality bag and fast delivery, but slightly disappointed with the colour. I ordered Dark Olive Green and the colour is way more cooler and more of a Sage Green in person. I usually opt for warmer shades, so customers who are seeking a warm olive green be aware as this green is more on the neutral/cool side.

Rated 5 out of 5 stars

Shipping was fast and the handbag and credit card case are beautiful and exactly as pictured. Love the Radley quality and designs! The size of the crossbody is perfect to hold a phone, keys, small wallet and other essential items without being bulky across the body.

Rated 5 out of 5 stars

Another great handbag from Radley. I bought the Badgers Walk in Caramel, which is a lovely tan colour. I particularly like the light cream lining - I can never see all my stuff properly with black linings in handbags! Good medium size (I already have the larger Agnes tote), and same great Radley quality. I think this bag is classy and elegant, and also this is a British company. I am more conscious nowadays of what I am buying, and wherever possible I buy British. Radley's doesn't disappoint, reasonably priced for the quality.

Rated 5 out of 5 stars

Well what can I say after taking my mam to Dalton park today to look for a bag . We were very fortunate to meet Jo in Radleys who welcomed us with a lovely smile and greetings. She assisted my mother who was wanting a black bag soft leather that couldn’t be scratched and a light inside so she could find her belongings . Jo was very patient and put my mum at ease nothing was to much trouble for Jo . We had been in other shops that day and seen things we liked however there was no customer service . Jo is an asset to Radley and we are coming back for another bag have a lovely day Jo abd thank you x


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Leather Goods Store
  5. Leather Goods Wholesaler

About Radley London

Written by the company

Welcome to the official Trustpilot profile for Radley London.

We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.

We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.

A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.

Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram

Our promise

Written by the company

We are commited to our customers and our teams
We’re passionate about great customer service, and creating a warm, welcoming atmosphere for colleagues and customers alike. As part of our Retail Excellence program, we ensure our store teams have in place the tools they need to do the best job possible. As well as a culture of learning, development, collaboration and recognition. Creating a great place to shop, and to work.

Price Match Promise

Price matching is available for John Lewis and House and Fraser.

We aim to provide the best value and service to our customers. So, if you find a product at a better price than on Radley.co.uk we have a price match offer in place to help you get the best offer from us. (subject to stock availability)

For more details, please visit https://www.radley.co.uk/help/price-match-promise

Contact info

Promotion box for Radley London

Shop our New Collection.

The latest arrivals from our London Design Studio.


4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars
Verified

Radley London always cares about quality

I always choose Radley London because of the quality and price. I bought my first bags in London many years ago and am so pleased that the company continues to stand by their quality principles. I also want to note the fast delivery and good packaging of the goods which well and reliably protects the purchased item.

Date of experience: May 06, 2025

Rated 3 out of 5 stars
Verified

Dark Olive is more of a Sage Green

Great quality bag and fast delivery, but slightly disappointed with the colour. I ordered Dark Olive Green and the colour is way more cooler and more of a Sage Green in person. I usually opt for warmer shades, so customers who are seeking a warm olive green be aware as this green is more on the neutral/cool side.

Date of experience: May 05, 2025

Rated 5 out of 5 stars
Verified

I bought 2 bags and a bag charm

I bought 2 bags and a bag charm. The one bag didn’t work for me but I was replied to quickly on the return. Packaging was professional and bag I did kept was perfect. The Rathbone in cream color.

Date of experience: May 05, 2025

Rated 5 out of 5 stars
Verified

Great quality and good deal

The items come full cover to keep safely and well .They’re so great leather qualities and style so classic.They are worthy to have them .

Date of experience: April 15, 2025

Rated 5 out of 5 stars
Verified

Gorgeous bag

Gorgeous bag! Medium sized and a very nice shade of off white for the summer. So well made as always with Radley bags and love that it’s leather as so many bags are not these days…. Comes with a dust bag also which I think is great to keep bags nice as the seasons change. Would definitely recommend.

Date of experience: May 04, 2025

Rated 2 out of 5 stars
Verified

Marked as 2 because we originally…

Marked as 2 because we originally ordered a pursue and after a while we got a notification that it was sold out but the website allowed us to order. This was a disappointment as it was chosen for a birthday present

Date of experience: May 04, 2025

Reply from Radley London

We understand your disappointment and apologise for any inconvenience caused.

Rated 2 out of 5 stars
Verified

Hello

Hello
I didn’t receive my order completely.

Date of experience: May 04, 2025

Reply from Radley London

Hello, one of our customer care advisors will be in touch with your shortly.

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