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Rated 4 out of 5 stars

The products on the site are awesome, the effect is high quality. There's a product for every experience a user needs. Mild, mind bending, euphoric, relaxing. I only had one issue with a defective product and I received store credit for its replacement.
Customer service was willing to work with me on another issue that was more personal-- thank you Olofy team for the understanding. One note is I'm 1000% certain the cactus labs products aren't the advertised amounts but that is not a distributor's fault.
The lower star reviews need to note: the options for delivery are for fewer day SHIPPING not "delivery". I know that feels misleading as a customer, but they did technically tell you.

Rated 5 out of 5 stars

I'm not really one who writes reviews but tbh im already in love with this place from my very first order. Great product, even better pricing, and even better than that was the fastest shipping I've ever experienced. I'm a loyal customer I've been ordering faithfully from the same place for almost 5 years. Now they just lost customer. Olofly keep up the awesome work solid 5 stars from me

Rated 5 out of 5 stars

I am extremely satisfied with olofly and their support team who were so kind to me when I forgot about Presidents’ Day and was like why hasn’t my package been shipped yet and the support team kindly reminded me no shipping during holidays . I love this shop and will continue to support them

Rated 4 out of 5 stars

I ordered the blue Jello magic mushroom puffer and it was pretty cool. I would have liked to not have had to spend so much and the flavor it was a bit weird that lingered in the mouth. However the experience after a couple pools was nice no visuals just a mellow body chill and a lot of laughter didn't last too long and didn't think my product was filled all the way only got a couple good uses out of it might consider buying again if it wasn't so expensive.


Company details

  1. #28 of 33 best companies in Vaporizer Store
  2. #21 of 25 best companies in Tobacco Shop

Written by the company

We're the best online headshop based in California, offering free same-day USA shipping, excellent customer service, and the lowest prices on bongs, dab rigs, vaporizers, hand pipes, glass pipes, bubblers, rolling papers and more!


Contact info

4.0

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
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1-star

Replied to 13% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
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It is easy to Place orders and they…

It is easy to Place orders and they have good products My first order took a long time to get here way more than they said But it was free shipping the second Order I wanted the one this three day shipping And that's what I had marked but after I pressed purchase It came up as a regular price delivery Three to five days I'm hoping this one doesn't take as long.

Date of experience: April 25, 2025

Rated 5 out of 5 stars

SOLID 5 STAR COMPANY

There was a problem with an order I received. Olofly made good and I received a better product than expected. It was a 3 day window from ordering to my doorstep. Thank you

Date of experience: April 21, 2025

Rated 4 out of 5 stars

Honest review from a 4 time purchaser

The products on the site are awesome, the effect is high quality. There's a product for every experience a user needs. Mild, mind bending, euphoric, relaxing. I only had one issue with a defective product and I received store credit for its replacement.
Customer service was willing to work with me on another issue that was more personal-- thank you Olofy team for the understanding. One note is I'm 1000% certain the cactus labs products aren't the advertised amounts but that is not a distributor's fault.
The lower star reviews need to note: the options for delivery are for fewer day SHIPPING not "delivery". I know that feels misleading as a customer, but they did technically tell you.

Date of experience: March 25, 2025

Rated 1 out of 5 stars

I was shorted one of my 3 carts on my…

I was shorted one of my 3 carts on my order. I have left 3 ed over 2 weeks no can , also I paid for priority and waited almost a week and didn’t get my whole order. 3202471333

Date of experience: March 07, 2025

OLOFLY logo

Reply from OLOFLY

Dear Shane,

We sincerely apologize for the inconvenience and for any frustration this situation has caused. We want to assure you that we have been actively working to resolve this we had previously emailed you 11 days ago to clarify which item was not delivered. Additionally, we had already forwarded your case to our warehouse to check.

We also noticed missed calls outside of our working hours, which is why we were unable to respond at the time. We completely understand your frustration, and we are now prioritizing your reshipment to ensure you receive the missing item as soon as possible.

We appreciate your patience and will provide tracking information once your replacement has been shipped. Please let us know if you have any further concerns.

Kind Regards

Rated 1 out of 5 stars
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Complaint Against Olofly

Complaint Against Olofly

Olofly’s customer service is absolutely ridiculous. I’ve had to chase them down through multiple emails and a voicemail just to get a resolution for a defective product. Despite requesting a call, they never followed up properly, and their electronic communication is a joke. I asked for leadership contact, only to be told their reps all provide “leadership-level service”, which is laughable at best.

After all this back and forth, they finally offered me a credit plus shipping. When I tried to place my replacement order, I was still being charged for shipping! Instead of simply processing the order themselves, as I suggested from the start, they told me to retry the transaction with the same code, claiming they had “fixed it”, and guess what? It still didn’t work.

I’ve wasted too much time dealing with this nonsense, and I expect Olofly to actually honor their word without making me jump through hoops for a basic reshipment. Fix this!

Date of experience: March 07, 2025

Rated 2 out of 5 stars

Shipping scam

Shipping scam. I selected priority mail shipping (2-5 days) on there website and the USPS tracker just says standard day shipping. I have not received my order within the window they promised on the OLOFLY website. They scammed me out of 6$ at checkout for a priority mailing service that they do not support.

Date of experience: March 07, 2025

Rated 5 out of 5 stars

I am extremely satisfied with olofly…

I am extremely satisfied with olofly and their support team who were so kind to me when I forgot about Presidents’ Day and was like why hasn’t my package been shipped yet and the support team kindly reminded me no shipping during holidays . I love this shop and will continue to support them

Date of experience: February 17, 2025

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