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Lily's Kitchen Reviews 13,837

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TrustScore 5 out of 5

4.8

Pet Store
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Rated 5 out of 5 stars

Lily’s kitchen is fantastic food for keeping a small bred healthy and happy. I have a chihuahua who cannot tolerate the raw type feeds and I didn’t want to feed him dried. This brand is working so well for his tiny digestive system and he is healthier and happier since we switched. Overall really good and we are confident he is getting the best nutrition he can. The fact we can just open a tin without all the need for defrosting etc fits well into a busy lifestyle.
Overall. Very satisfied with this product :)

Rated 5 out of 5 stars

Shout out to Melodie, who kindly arranged redelivery of my order which had gone missing. She went above and beyond to get the correct order to us, and even allowed me to switch items which were no longer available. They were the same products just different bundles. She was a pleasure to talk to and I am so glad we got it sorted. Thank you very much Melodie! Our cat loves Lilys kitchen and so do we.

Rated 5 out of 5 stars

Delivery on time - packaged really well and great discount for this delivery- love Lily's Kitchen - dogs enjoy every bit of their food - nothing is left but a shiny bowl
Would highly recommend!

Rated 5 out of 5 stars

I was transitioning my dogs from a food that was delivered frozen and received monthly. They added to much lentil and the dogs could not digest them.
The dogs absolutely loved Lily’s
Food no upset tummies or need to gradually introduce the changes. Really happy with the convenience of a tin.
Two vey happy healthy dogs thank you

Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

About Lily's Kitchen

Written by the company

In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.

Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.

For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:

Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.

Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.

Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Rated 4 out of 5 stars
Verified

Outstanding

Extremely prompt and efficient service; excellent products that my dog loves and that keep him healthy and are well packed I couldn't do without you! And all staff are friendly, helpful and courteous.

Date of experience: April 22, 2025

Rated 5 out of 5 stars

Shout out to Melodie

Shout out to Melodie, who kindly arranged redelivery of my order which had gone missing. She went above and beyond to get the correct order to us, and even allowed me to switch items which were no longer available. They were the same products just different bundles. She was a pleasure to talk to and I am so glad we got it sorted. Thank you very much Melodie! Our cat loves Lilys kitchen and so do we.

Date of experience: May 14, 2025

Rated 5 out of 5 stars
Verified

I was transitioning my dogs from a food…

I was transitioning my dogs from a food that was delivered frozen and received monthly. They added to much lentil and the dogs could not digest them.
The dogs absolutely loved Lily’s
Food no upset tummies or need to gradually introduce the changes. Really happy with the convenience of a tin.
Two vey happy healthy dogs thank you

Date of experience: April 22, 2025

Rated 5 out of 5 stars
Verified

Easy ordering on line

Easy ordering on line. Items are usually delivered within a couple of days. Very pleased with the service.

Date of experience: April 20, 2025

Rated 5 out of 5 stars

Perfect for Small Breeds

Lily’s kitchen is fantastic food for keeping a small bred healthy and happy. I have a chihuahua who cannot tolerate the raw type feeds and I didn’t want to feed him dried. This brand is working so well for his tiny digestive system and he is healthier and happier since we switched. Overall really good and we are confident he is getting the best nutrition he can. The fact we can just open a tin without all the need for defrosting etc fits well into a busy lifestyle.
Overall. Very satisfied with this product :)

Date of experience: May 13, 2025

Rated 5 out of 5 stars
Verified

Best dog food ever

Delivery on time - packaged really well and great discount for this delivery- love Lily's Kitchen - dogs enjoy every bit of their food - nothing is left but a shiny bowl
Would highly recommend!

Date of experience: April 17, 2025

Rated 5 out of 5 stars
Verified

I have been ordering from Lily's…

I have been ordering from Lily's Kitchen for some years now. Good, full online information and descriptions of all products.

Easy ordering, with swift courier delivery.

Lovely, delicious products for differing ages of dogs and cats. Everything from breakfast, lunch and dinner. To bedtime biscuits, and food on the go! All enjoyed with much tail wagging anticipation from my senior dog!

Date of experience: April 20, 2025

Rated 3 out of 5 stars

Best food around my dogs won’t eat…

Best food around my dogs won’t eat anything else.
The small worry I have hence not a 5 star
Is the RAINBOW STEW made my dogs and other peoples dogs around where I live physically sick (bad batch maybe)!!!
Have no idea why :-(

Date of experience: May 11, 2025

Reply from Lily's Kitchen

Hi there, Thank you for taking the time to share your feedback. I would like to assure you that we take all quality issues extremely seriously. So that we can look into this further, please do get in touch with us via hello@lilyskitchen.co.uk and we will be more than happy to help.

Rated 1 out of 5 stars
Verified

My cats got sick after eating the food

My cats got sick after eating the food. I try to return the packs, but hot no response.

Date of experience: April 20, 2025

Reply from Lily's Kitchen

Hi Masi, thank you for taking the time to share your feedback. I'm so sorry to hear that your cat has been unwell, I really do hope your little one is okay. I would like to reassure you that we do take all reports of this nature seriously. I have looked on our system and I haven't been able to locate an email from the information you have provided. So that we can take a look into this please do email us via hello@lilyskitchen.co.uk and we would be more than happy to help.

Rated 1 out of 5 stars

Have no faith in this company I have…

Have no faith in this company I have had to go out and buy some cat food as I have not received my ordered or any explanation as to why my order has not been yet sent to DPD I will be looking for other more reliable sources

Date of experience: May 11, 2025

Reply from Lily's Kitchen

Hi Irene, thank you for taking the time to share your feedback. I'm very sorry to hear that your order hasn’t arrived, and I really do apologise for any inconvenience this has caused. Please do get in touch with us via hello@lilyskitchen.co.uk so that we can look into this further.

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