Just Food For Dogs Reviews 11

The user interface is unclear as canceling auto ship does not cancel the order and when I contacted them to have the order canceled they told me that they couldn't do anything after Thursday and claims that they sent emails about it which I have confirmed that I've never received such emails. Now I have to worry about over $300 of an extra expenses.
On top of that, the only food my dog is prescribed to it is frequently out of stock.
I do like how their food have been keeping my dog healthy but the customer service really needs to improve.

Date of experience: January 25, 2025

Beware of the 50% off your first order. They do not send you your full order and then you have to fight to get your money back. They stated they would refund my money based on their satisfaction guarantee policy; however, they did not. I have disputed the charge with my credit card. I shouldn't have to do that after you tell me the refund was approved. I will not buy directly from this company again!

Date of experience: October 08, 2024

I decided to use Justfordogs recipe and make my own food using their recipe. I choose the Cod and potatoes. After about a month on this homemade food he started itching all over and excessively. I’m not sure if it’s the food but he didnt itch like this before when I had him on my own recipe with chicken,rice,green beans and broccoli. I’m trying to decide if I need to change companies.The one thing is he loves to eat it.

Date of experience: October 15, 2024

They don’t care about ur pup they are just money machine. I placed an order for 270 $ ( which i regret) and it arrived in just grey plastic bag. No box nothing. Ridiculous.

Date of experience: September 30, 2024

Online delivery service is pathetic.. No information of order provided on time.. Dnt respond to mails or calls.. It's been 10 days i have ordered food and still no news about delivery

Date of experience: March 19, 2024

I recently purchased several items from JustFoodforDogs and unfortunately had to return one of them, which was unopened. To my surprise, the customer service team was extremely rude and unhelpful throughout the entire process. They immediately closed my case with a generic form letter, making it clear that they didn't care about my satisfaction as a customer.

As someone who purchased the item online, I expected to be able to return it online or at my local post office. However, the customer service representative informed me that the only way to get my money back was to drive over 15 miles to their location. As someone without access to a car, this was a ridiculous and unfair request.

I attempted to reach out to their customer service team multiple times, both via email and phone, but received no response. I am extremely disappointed by the level of service I received and will never purchase from JustFoodforDogs again. It's a shame, as I liked their products, but the way they treat their customers is unacceptable.

I will also be filing a complaint with the Better Business Bureau to ensure that other consumers are aware of the poor treatment they may receive from JustFoodforDogs. I urge anyone considering purchasing from them to think twice and support a company that values its customers.

Date of experience: March 12, 2023

After changing our little 9 yr old Maltese's food, we've noticed that his coat looks healthier, gets less of the tear stains, and seems to have more energy these days. He seems to love it! We definitely recommend them! Especially if you have a smaller breed as it could get pricey with larger breeds if you're only feeding them Just Food.

Date of experience: July 16, 2022

This company should be called, “Just Keep Charging” because they never delete your credit card information and just keep charging your account.

The food is alright, but there are better options out there. My issue is with the company. They keep sending me autoship orders, charging my credit card and not accepting my multiple requests to return the items. They have a “satisfaction guarantee” yet, do not actually accept returns! I work with a dog rescue and have had five rescue pups year to date. They post on their IG account how much they support rescuing dogs but have given me no support in returning the massive amounts of food that keep showing up on my doorstep.

Furthermore, my Mother had also tried this food a few weeks ago for her pup. She keeps getting emails about an upcoming shipment! Due to my frustrations with the company she canceled her autoship order months ago. When she spoke with customer care via email they told her there was a glitch in the system that keeps sending out processing emails. They told her to just ignore the emails!! One email even referred to an issue with charging her credit card (which is my card because she adopted one of my rescues and I like to purchase her doggy items for her in return). So yet again, another charge!

I wish they would just own up to the “glitch in their system” for my case and let me return the cases upon cases that supposedly had been ordered from my account. My freezer is so full that I cannot fit anymore dog food and none of my dogs are even eating it. What a terrible company. Oh and also, they don’t answer their phone! Can’t make this ridiculousness up.

Date of experience: June 28, 2022

My goldendoodle has always been disinterested in food, unless she has a guest over. She can go days without eating anything at all, which is very distressing to me. I've tried every quality dog food on the market. Plus, she is sensitive to chicken, which makes it even more challenging. Just Food for Dogs is the only food I've found that she is genuinely eager for. She loves this fresh, human-grade food, which my vet has recommended. Now, incredibly, Just Food for Dogs has opened a retail store very near me, in Wilmette. Wow! What a beautiful store, and what a great variety of meals and treats for dogs. The person who helped me was very knowledgeable and friendly. Now I don't have to hassle with boxes and dry ice and foam, I can just pop over and browse the selections, including meals for dogs with special concerns. Love this dog food. And I love the new store! Such a pleasure to see it. I hope they will open more locations!

Date of experience: March 09, 2022

This company has truly given more years of life to my little Jayden. No one can believe she is almost 14 years old! She has tons of energy and loves the food so so much.

I tell every dog lover about this company. I’m so grateful!

Date of experience: January 18, 2022

This company is fantastic! Great recipes, great customer service. One of the things I really like is you can cook their recipes at home and use their supplements for balanced nutrition. They also have special prescription diets for dogs with allergies, bladder stones, etc. I have a GSD and I can buy meat in bulk and makes it economical. Have recommended over and over to dog parents.

Date of experience: September 30, 2020