Japanese Taste Reviews 131

I placed an order on the 16th of April 2025 and received my package on the 23rd of April. I am in the US and I did not incur any extra charges from Fedex, customs, etc. It took around 4 days for them to ship from the time I placed the order but it arrived only 3 days after being shipped. I will definitely buy from them again.

Date of experience: April 23, 2025

Scammed. Forced to pay taxes, hidden fees. No chance to return.

Date of experience: April 23, 2025

I live in US, and there was no extra custom fee that was charged. I made a big order, like $200 including snack box. So it took time to be filled, I would say about 10 days or more before it shipped. So, I think it took 3weeks to be delivered after I ordered. It was longer that I expected, but the package was done beautifully, and food and snacks were wonderful. I just made my 3rd order and just expecting the same experience.

Date of experience: April 09, 2025

The site has a .nl extension giving you the impression that they import and supply the products locally. They don’t really give you any warning other than the fine print in the shipping info section at the bottom of the site that the goods are imported and so you need to pay custom duties. The customs cost half the price of my entire order which has left a sour taste in my mouth to ever order from here again. It’s a pity because it’s a great site with an awesome product range. But the transparency should be better.

Date of experience: April 18, 2025

If I could rate them with 0 stars, I would. Absolute nightmare. I ordered a few items from them (the total amount was 168 EUR) on Feb 3. Paid for the express shipping (tracked, Insured, 3-6 Business Days). Contacted them 3 weeks later because the parcel never arrived. It was stuck in customs due to the incorrect declaration from their side. Paid import taxes. Finally, end of February, the parcel arrived with half of the items missing!
I contacted the support, they promised to compensate both the missing items cost and the express shipping cost. They never compensated the express shipping costs. Fast forward 2 months, I received an invoice from UPS regarding extra charges from the customs (252 EUR!) because of the wrong custom declaration from their side (instant noodles suddenly became fish and meat items). I contacted Japanese Taste's customer support by email and chat but was ignored. Had to pay the UPS. DON'T BUY ANYTHING FROM THEM! This store is scamming people.

Date of experience: April 17, 2025

One of the worst on-line experiences I've had. Placed my first on-line order totaling just under $100. Immediately after placing order, I reached out to customer support requesting they apply 15% discount code GET15V8PTG64T toward order. No response for two days. Reached out to them for a second time requesting they cancel my order as order status shows my order has not been processed. Definitely a communication barrier. Will never order from Japanese Taste again. They do not honor their coupon codes and response time is horrible.

Date of experience: April 14, 2025

Not worth to buy from this webside, there will be extra cost for the tariff later on after you receive them, my first and last time with them, goodbye!

Date of experience: April 08, 2025

From the start I can say this is a chaotic company with un intelligent nor helpful customer care service (doubtfully Japanese)
When you open an account 20% discount code is supposed to be sent to you but the code you will receive in their reply will not work instead your email will be bombarded with daily promos - “shop with us” emails and when you reach out to customer service to inquire about your non working discount code - Japanese Taste reply is - we do not have your email in our system.
And that’s just the introduction

Date of experience: April 05, 2025

Horrible company, I lost a lot of money dealing with them. Don’t buy from them under any circumstances.

Date of experience: March 08, 2025

I ordered on March 5th and received the order one week later. Top-notch service, high quality products and competitive prices.

Date of experience: March 05, 2025

As a first time Japanese Taste client I found the entire transaction and delivery a breeze, and the items purchased were as described. I cannot vouch for the taste of the smoked bonito until I shave it and make dashi. That may happen in the future, but it certainly seems to be the legitimate article.

All in all I have no idea/concept about what other people are whining about. Perhaps people like to complain to get freebies, like restaurant clients who complain about food so they can get the the food without a charge. The power of clueless on-line reviewers.

Date of experience: March 17, 2025

I was a little worried ordering having read these reviews but went ahead anyway given some of the 5 star reviews. My box arrived beautifully packed and with every item intact including glass bottles. The customer service with Tomoki was exemplary as he was quick to check back with me and have my parcel on its way in a couple of hours including giving a refund for one unavailable item. I will be shopping with them again. My one advice to anyone facing a problem is to call them because a delay in your package could also be because of an unavailability of a certain product in your cart.

Date of experience: March 17, 2025

horrible customs fees which are nor included in the price nor advertised. suitably on the site.
Tried to cancel my order once I got an estimation, only automatic replies and infelxibel customers service. Ended up paying twice the amount and had no chance to cancel my order. Avoid at all costs (literally)

Date of experience: March 12, 2025

Terrible. No information on Fedex custom processing fees (on top of tax) that you suppose to pay in Israel. Fedex asks additional 40$ to process your package. I was willing to pay the tax but not the processing fee. Japanese Taste refused the refund since it is "refusal to pay tax". So they got back their product and my money.

Date of experience: February 01, 2025

Terrible experience with Japanese Taste. I ordered beauty products from them to China, and they shipped the package but only to customs. After that, they told me to contact customs myself to resolve an issue. It turns out that China rejects all cosmetics from Japan, something they should have known before accepting my order. When I asked why they allowed the purchase in the first place, they completely stopped responding. No follow-up, no support, and no refund. Extremely unprofessional service—avoid if you expect any kind of customer support or accountability!

Date of experience: February 08, 2025

I wish I read these reviews before making a purchase. I will never shop here again as this seems like an online scam.

It took 1 week from placing the order to the time I received an update saying the order is being prepared. It’s been more than 2 weeks with no communication. I still do not have the product and their customer service lacks integrity and effective communication.

Date of experience: February 27, 2025

I did see a lot of the bad reviews here after I placed my order so I was a little anxious but there were no delays from the initial delivery date and everything came in undamaged and in perfect condition with lots of padding.

Date of experience: January 30, 2025

Avoid this business I’ll report them to the relevant authorities and initiate a website suspension.

Total scammers!!!

Date of experience: February 18, 2025

Terrible customer service, business practice & poor quality products. Definitely not the experience & standard that you would expect from a Japanese retailer. Will never buy anything from this company again & will be looking into their legitimacy.

Date of experience: February 13, 2025

Terrible business. Not thinking about the customer, only themselves.
Unable to cancel and they hide the customs fee from you. They do mention the customs fee in the small letter, but you have to pay €20 extra for the customs handling (this money does NOT go to the customs) which they do not mention at all.

Date of experience: February 09, 2025