ipostparcels Reviews 16,994

I use them to ship a parcel via Parcel Force utilizing post office drop off point saved few quid delivered as an expected no issues

Date of experience: November 09, 2023

I just paid and booked a parcel drop off. I put in my dimensions and when I got to the lockers a tiny small locker opened. Don’t they register what size is being shipped. I have asked for it to be cancelled but nothing so far. Not happy as the lockers where further than my usual drop offs. So wasted my time and money.

Date of experience: October 22, 2021

Twice I've booked and paid for collection from my address and guess what. Twice no collection. Why does a company think it's ok to take my hard earned money then sit back and do nothing. Live chat says the driver is aware to collect but obviously a paying customer is not their priority.

Date of experience: January 13, 2021

This weeks I sent 10parcels and they not been delivered 2parcels was opened by this company and the company sent me An email that my parcels damaged and was therefore destroyed I’m so upset and angry first pacel I understood that i was not packaged good Enough The pacel might open by itself but Next day I sent another 3pacels and they sent me email 1box it was opened again and it was impossible to open or broken by itself because I pack around the box with cellotape all1 rolls to make sure the box is very strong to not broken Again I’m sure the company not hornets they open your parcels and I agree they can check inside if they not sure but they should pack it back and send it out not just put in bin like this . Please don’t use this company use Hermes or other company

Date of experience: August 05, 2020

I hear ipost are gone now, replaced with a send parcels DHL site. Such a shame, they were a really good affordable service for me to send items to my elderly parents in Spain.
Always arrived with no problem and very affordable. I'm really upset when looking for them today to find they are gone. :(

Date of experience: July 30, 2020

The person who picked up my parcel was arguing with me because I didn't answer the door immediately.I remained calm although he smirked at me and from that moment I knew my parcel wouldn't arrive to its dial destination. I'm pretty sure he stole ot

Date of experience: June 27, 2020

74p compensation where something is supposedly covered up to £25 is just not acceptable. Didn't deliver on time, refused to pay compensation. Disreputable liars.

Date of experience: June 21, 2020

Very. Upset. And dissapointed. I paid ipost parcel online to send parcel
Abroad due to wrong address. I tried Best contact ipost. DHL ukmail all partner's in this I requested refund now nearly more than 2 weeks still my money not refunded. Still struggling and sending more emails everyday n these parcel companies not bothered

Date of experience: June 18, 2020

i thought i was sending through DHL too. My booking failed and i couldn't print labels. After a facebook message to them, and a lot of frustration i finally got them by phone and was told that the driver might be able to label the parcel himself on pick up , maybe isn't an inspiring word, so i asked to be refunded. Then i was sent to a different dept who then told me that i had to email iparcels directly through their website. While on hold i found the ipostparcel website, which turned out to be the DHL website (the same one i had booked through). One hour later i'm still on the phone. I have now been told that i need to use the email form on the DHL website. When asked why i needed to do thi s i was told that it needs to go to customer services. I then asked who i am speaking to and was told that they are customer services but they are phone customer services and not email. Do you think they are just trying to get rid of me?? When pointing out how ridiculous this is and that it makes no sense i have now been put on hold again while they try to figure out the next thing to try. I only want a refund. I have to say that the person i spoke to was extremely helpful.

Date of experience: June 18, 2020

I thought I was using DHL...but no, it was another company ipostparcels piggy backing off them called DHLparcels.co.uk. They not only failed to send me labels for an urgent delivery saying it had "failed" in their system...they then said they would refund me but 2 days later the DHL driver tries to collect the parcel that had "failed" Be careful! Use DHL Express not this company...6 emails later and a PayPal claim and I still haven't had the refund or any reply to my emails. Absolute shambles...and don't ever try to call them..the robot does not recognise the tracking number and there is no option to talk to a human....

Date of experience: June 13, 2020

After having my parcel I sent with this shabby company lost I decided I needed to let people know, I noticed Francis a little further down this list had exactly the same happen to them, I feel your frustration.

This company is part of dhl and both of them are equally shady, should be ashamed, saying my parcel has been "lost" its theft by yourselves and you know this fully well, I will be taking it further!

Date of experience: June 11, 2020

The most funny and terrible post company I ever met. I post a key cover with bubble, and ipostparcel lost it, then told me, "I am very sorry for this, as the parcel was very small it could easily be lost. Please note that we are a parcel delivery company and not equipped to handle small items such as keys." Please be reminded to who want to use their service, your parcel might be too small or too large, too soft or too hard, too round or too square, anyway, IF YOU WANT TO LOSE YOUR PARCEL, use it. Otherwise, a pigeon is more reliable than them.

Date of experience: June 10, 2020

wast of time every time i sent a parcel it has been damage this is all the time please don't use them

Date of experience: June 10, 2020

I waited four days for one of thier drivers to collect three parcels. The concept of next day delivery was clearly lost on them. Despite numerous promises from the online chat team the courier was a complete no show.

In the end I arranged a pick up with one of their competitors, who picked and delivered my parcels as promised.

The only positive for Ipostparcels is they processed my refund very quickly. Otherwise they're a complete shambles.

Date of experience: June 07, 2020

terrible company to deal with. Paid for postage label then when i drove with package to drop off point the machine wouldnt recognise the label code. Phoned them to explain the problem to be told there is a problem with some labels and to try again next day. Sorry, lifes too short to waste my time and fuel trying to post a parcel. Will attempt to get a refund and you,ve lost a customer for life !

Date of experience: June 06, 2020

Painless compared to other carriers!

Date of experience: June 03, 2020

Use ipost all the time and never been a problem tho this time paid for next day delivery before 12 and the parcel was actually delivered the following day so within 2 days. Obvs a delay re COVID 19 but still don’t think should offer the service if it is not possible.

Date of experience: June 01, 2020

Absolutely useless. They had a package of mine to be sent for my sons 3rd Birthday and they had lost the Customs declaration receipt. They only decided to tell us about that after we contacted them asking for a tracking number (Which they never ever provide, you have to ask them for it) no phone number to call, only emails. Please avoid this as the customer service is the worst.

and my son will probably not get his birthday presents on time now.

Date of experience: June 01, 2020

I had an ipost collection in the morning on 29th May 2020. The tracking status for a parcel going to Nigeria says collected with the expected delivery date 2nd June 2020. I know that for this to be an accurate delivery date then the tracking status should have more information than 'collected'. I have tried repeatedly to speak to ipost on the Coventry number and once I enter the shipment number the response is checking your post code then silence. The call is not disconnected and no agent comes on the line. There are no post codes in Nigeria. I have submitted both an email query and a query on ipost's facebook page both 4 hours ago and there has been no response. I would like my parcel returned to me and a refund made. Update on 01.06.2020 Ipost have refused to contact me on by phone. Instead they have emailed me another customs form to complete. I simply want a phone call confirming my parcel is being returned to me. I would even drive to Milton Keynes to collect it but no one in ipost wants to pick up the phone and call me

Date of experience: May 30, 2020

If I could give them 0 starts I would. Avoid this company!!! They’ve been promising me a courier will be with me today ... every day no one shows.. I’ve been asking for a refund for day.. ignoring me. Be warned!!! Thieves and liars. Avoid this services. Non existent customer service. Awful!!!!!

Date of experience: May 30, 2020