3.4
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We have been ordering from this business for years, at times paying more for express delivery. The products are of a high quality however they arrive damaged as the courier service they use in Australia THROW our orders onto our porch causing damage to the packaging and sometimes the contents. This is now a trend whenever I order from this business. I hope they switch couriers soon!
Ordered a product and was given something that was past the "Best Before" date. Wrote to them three weeks ago and there has been no reply/ explanation given.
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Thanks for your reply. I did email you at your stated email address on 19 Dec 2024.
Have had dealings with Healthpost for several years. Their service has always been fast and efficient. And their products are of good quality. I have ordered products to be sent to Australia as well and have had then received quickly and in perfect condition
Yes healthpost is trustable.
I've ordered from them for many years. The only time delivery got slow was covid lock down!
Great price products and an ethical company, using recyclable packaging and constant charitable donations.
I've used customer service three times to alter my order and they have always been extremely helpful.
NZ's largest natural health and wellness online store. Backed by ethical values. 100% NZ family-owned. Shop now with fast delivery & free rewards.
Orion Street 30, 7073, Collingwood, New Zealand
3.4
20 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
We have been ordering from this business for years, at times paying more for express delivery. The products are of a high quality however they arrive damaged as the courier service they use in Australia THROW our orders onto our porch causing damage to the packaging and sometimes the contents. This is now a trend whenever I order from this business. I hope they switch couriers soon!
Date of experience: December 13, 2024
Reply from HealthPost
Hi, thanks for your review , we’re sorry to hear about your recent experience with the delivery of your orders.
We understand how important it is for our customers to receive their orders in excellent condition. we're sorry to hear this isn't happening for you. If you could please contact us via email at info@healthpost.co.nz with further details of your orders we’ll work to help resolve this. Thanks so much, Your HealthPost team
Ordered a product and was given something that was past the "Best Before" date. Wrote to them three weeks ago and there has been no reply/ explanation given.
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Thanks for your reply. I did email you at your stated email address on 19 Dec 2024.
Date of experience: December 05, 2024
Reply from HealthPost
Hi, We’re sorry to hear about your recent experience, and appreciate you raising your concerns.
We understand how important it is for our customers to receive products that meet our high standards and we’re very disappointed to hear that you’ve received an expired product and have not had a reply to earlier communication.
We’d love to look into this further and would be grateful if you could email us at info@healthpost.co.nz with a bit more detail so we can investigate further for you. Thanks your HealthPost team
Have had dealings with Healthpost for several years. Their service has always been fast and efficient. And their products are of good quality. I have ordered products to be sent to Australia as well and have had then received quickly and in perfect condition
Date of experience: August 02, 2024
I placed a order with health delivery.they are based in NZ. I received a msg my order was delivered. I checked and it wasn't. I followed up with Auspost, they said it's lost in transit. I contacted the health delivery main customer support. Sharon said it's delivered. I mast check.... my house is open infront, not a tree or pot plant, clean and open. Such a shame how you can assume a situation. I wanted visual proof that it's been delivered. I paid alot for secure delivery. Sharon couldn't provide any evidence. She got defensive and rude. She ignored the situation, and wiped the problem under the carpet. Not a very honest company to deal with. I have proof of communication via email, such a pity I can't upload them ad proof.
Date of experience: April 17, 2024
They supply a wide range of well-known nutritional supplements and their service is excellent. Delivery is very prompt.
Date of experience: March 14, 2024
The best! Compared to other suppliers in NZ they come out on top.
Date of experience: June 02, 2023
I have been ordering from Healthpost for several years and I'm never disappointed. The order is always correct and delivered in a very timely fashion.
Date of experience: January 04, 2023
I placed my order by simply clicking on the product and in very short time 3-4 days it was delivered right to my door. Thank you, HealthPost.
Date of experience: July 20, 2022
Fantastic. I place the order on May 8 from Switzerland and received the ordered item in perfect condition, in Switzerland on May 19. Great service, good price, good product. Thank you.
Date of experience: May 20, 2022
This is the most efficient and best customer service company in New Zealand. First class service. I ordered incorrect shade and although immensely busy they had no problem locating the order and altering and all despatched quickly and efficiently as usual. Well done Healthpost. All of my orders are recieved promptly and never ever had any problems.
Date of experience: October 19, 2021
I have been using HealthPost for years for supplements, shampoos, foods, body washes. Their service is impeccable and their products always arrived quickly by courier. Never had any problems. Love the rewards. The only thing I find is that sometimes I can purchase some supplements a little cheaper on another website. However, I usually use HealthPost because their service is better and so are the rewards.
Date of experience: October 08, 2021
A big thank you to Healthpost and especially the customer care team.
My parcel has been lost by NZ post. The customer care team has been highly responsive. They re-sent the items to me again while dealing with NZ post's refund claim on their side.
Date of experience: September 29, 2021
Yes healthpost is trustable.
I've ordered from them for many years. The only time delivery got slow was covid lock down!
Great price products and an ethical company, using recyclable packaging and constant charitable donations.
I've used customer service three times to alter my order and they have always been extremely helpful.
Date of experience: April 18, 2021
Great website, love the reward system and speedy delivery. I order from the site every few months.
Date of experience: March 24, 2021
I love health post. Cheaper than other retail health stores. Rewards system is awesome. They give back to charity. Always having deals and specials. And super fast delivery compared to other stores as well. Recommend to all A+++++
Date of experience: November 07, 2020
I've purchased products from this company three times, three times and every time I received one or more damaged product. The damaged goods are beyond usable by any means, due to the fact that the delivery packaging is too fragile and are not effective at nullifying the impact that may occur during the delivery process. Contacted the customer service everytime and still see no improvement at fixing this issue.
Date of experience: October 26, 2020
Super fast delivery, received it the day after, good prices, and possibility to redeem rewards coupon ! Super great! Recommend it 100%!
Date of experience: August 07, 2020
The got the face mask and this was satisfying. Thanks guys
Date of experience: December 20, 2019
love this company. Always friendly and very helpful staffs.
good range of products.
highly recommended
thank you
Date of experience: September 05, 2019
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