headspace Reviews 679

I joined following the interactive content being removed from Netflix because I'd come to depend on the 'countryside train' sleep story to get me to sleep when I'm struggling. It's not on the website and email requests are answered by people who do not have the ability to resurrect it even if they wanted to. I will happily renew my annual subscription into nx year if someone senior in headspace can add this content back onto the app or explain to me why this is not possible (does the sleep story belong to the narrator and not Head Space itself, or is it just administratively awkward because it's on an old data base or something?). Please can someone in headspace answer my enquiry fully? Thank you in advance. I have tried (and continue to try) other sleep stories but they're simply not as good - the narrator of countryside train is better (his tone and pace is better - for a sleep story), as is the sleep story itself (it genuinely transports me to a happier place in my mind). Please help!

Date of experience: April 22, 2025

Scam! They are making it seem like you are signing up for a 14-day trial, but actually you are signing up for a year which then includes a 14-day free period. Won’t refund me.

Date of experience: April 14, 2025

They will renew you automatically and lie about having sent a reminder email. They then refuse to refund you, even in the same day of renewal. Scammers!!!

Date of experience: April 07, 2025

I got charged 1 year subscription when I was in trial version. They replied they can't do nothing cause I have subscribed by google playstore..... google bot can't see anything wrong.

This system must need to be changed. I not even using the app cause has not any use for me... I would have preferred give that money to who really need it... not them!

The funny thing I thought I was an unfortunate case... but here there are many like me!!!! 💀💀💀

Date of experience: October 23, 2024

I have used this app since 2021. There was a while that I didn’t use it, then picked it back up again a while back. I see many have issues with the subscription. I did have an issue back in 2023, they were responsive and corrected the issue but that was back in 2023. It should be noted that I continually have issues w/ 99% of most all other subscriptions I have, so it is what it is, I’m sure I’m not alone here. I always make certain to check NO automatic renewal. This cannot be done from your phone. I also always cancel and get new credit cards yearly so that no online subscription (renewal or no renewal) can pull from my account. It’s extra work yes, but in the 2025 climate worth the security. That said, I do really like this app. I like the daily “sets” that I can play or skip. I also really like the AI Ebb for daily journaling. I can write, it summarizes my thoughts and archives it; very nice feature.
I do wish they had more sleep time stories. The narrator, Simon of “Slow Train” is apparently a fan fav. that is what originally got me to sign on; as is “Rainy Day Antiques.” I wish they would get Simon to do more of them. I do hope they work to fix their issues because I do find value in their service. At $69/yr or $5.75/m last time I checked, it is for me at least, my preference over any cable TV subscription.

Date of experience: March 20, 2025

Just signed up for a 2 week free trial and they charged me for a full year. Scammers.

Date of experience: March 10, 2025

Terrible company. Never used the app. The charged me for another years subscription and when I tried to cancel it on the same day, they refused to refund me. Completely unethical, do not use.

Date of experience: March 04, 2025

I have used this app very successfully in the past so decided to try it again. Unfortunately the updated version has so much more content it is confusing and frustrating to navigate. My questions to the helpdesk were ignored. There are several teachers in addition to Andy now, all American. It would be nice if there were a wider variety of voices. The main thing I dislike is the new 'Today' page featuring a course I have zero interest in. This greets me each day and it is not possible to change this. I also get the Ts&Cs to approve every single day which is tedious. I canceled the recurring subscription straight away (I always do this as a matter of good practice as I like to be in charge of when money leaves my account) but I note many reviews by users who didn't take this measure and have had money taken again. Headspace claim not to be able to refund people. I'm very disappointed in how money orientated Headspace has become and I can no longer listen even to Andy and feel they have my interests at heart.

Date of experience: March 03, 2025

worst app - absolute scam. Took £49.99 from my account when it was a trial I agreed to.

con artists

Date of experience: February 25, 2025

When attempting to cancel my subscription, I was offered a year’s renewal at half the price of normal, which I accepted. To then get charged full price, with a response over email, stating they wouldn’t refund me (even though I was falsely offered it at half price). Avoid this app, unless you want to get ripped off!

Date of experience: February 16, 2025

Don't pay for the app, they don't care about your experience after you've paidm Every time I go into the app it tells me they've updated their terms and I need to agree to them. This has happened several times a day for 3 months. I've reported this and they've done nothing. I'm going to try a new app. I'm very annoyed that I paid for a subscription and they don't seem to car enough to get it resolved. Don't pay for the app

Date of experience: January 01, 2025

You cannot remove pathways from the app once selected and the app creators are aware of this but don’t want to allow users to remove added pathways.

For anyone who experiences pregnancy loss during using this app you then can’t remove this pathway from your everyday page. Meaning everyday you need to see this reminder on your phone.

When requested a refund for not being able to use the app in a way that was good for mental health customer service stopped replying as they have done with most of the other reviewers here.

It’s another profit making business with no care for their customers. Not good for mental health. Do not subscribe.

Date of experience: January 29, 2025

Horrible customer service. They refused to issue a refund on an automatic renewal of an annual subscription. It is a complete scam. Their business practices dont comply with consumer protection laws. stay away.

Date of experience: January 01, 2025

So disappointed with this app. After being a loyal customer for years, last year discovered they had double charged me for 3 years for the annual subscription. Spent months trying to get a refund, and at least access to my account which was still locked. They kept saying that as they couldn't see a record of the duplicate payment they couldn't help (despite me sending bank screen shots to prove). In the end I gave up ..only to find this week found they charged me 49.99 once again, despite me not having had access to an account for over a year. In the end had to go through my bank disputes team to get a refund. Even the bank customer support laughed at the irony of this being a meditation app, causing so much stress!

Date of experience: February 08, 2025

Signed up for the “free 14 days”. Tried to cancel after as it’s more US than UK. By the time “customer service” contacted me this bunch of con artists tried to take £49.99 from my account. Carlos told me subscription was cancelled and lo and behold this morning my bank account is £49.99 down! Meaning car insurance wasn’t paid!. Absolutely fuming as instead of putting me in a good “headspace” my stress levels are through the roof! Can’t even access the account as it’s now deactivated. Feel conned and let down.. wellbeing app!!!! I think not!!

Date of experience: February 07, 2025

It's a fantastic app for your mental health and daily self care. It has a lot of features and lots of options for you to choose.
The support it's great even if they take a while. They won't let you down!

Date of experience: February 01, 2025

It would be a higher rating but why would I want to pay when I can go on Insight Timer for free?

Date of experience: February 02, 2025

I had a Headspace account and it was awesome. However coming to the end of my subscription, though the support team are quick to respond, their responses do not make sense. The instructions they provide are unclear and I am still not able to access the app to look after my own wellbeing which is important to me for several months now. Competitors like Calm are cheaper or Balance offer a years free subscription, and they are just as good. I put my faith in Headspace and they let me down as as customer. Amazing platform, but they are let down by their customer support team providing stock responses, presumably to get through their workload faster, rather than helping consumers. Please listen to your customers and their issues rather than providing a stock response I have no recieved several times despite me writing back and stating this does not work to resolve the issue I am facing. For an application/service such as this (a wellbeingvand mediation app aimed at supporting mental health and coping with stress, I hold you to a higher account that a usual contact centre. As a customer service trainer with many years experience, I can identify a definite need for training in listening to the customer and and overreliance on templates emails.

Matt (overstressed, anxious, and needing support, mediation and headspace)

Date of experience: January 27, 2025

I signed up for Headspace in 2023 because of a deal but I never used it. However on November 27, 2024, they automatically renewed my subscription for $69.99. I immediately cancelled my subscription but the money was not refunded. I filed a complaint with the Better Business Bureau and they said they would refund me. They didn’t. The BBB contacted them again and they said the same thing about refunding me and never did. They basically lied. Eventually the BBB dropped the charges because they gave up. This company is disreputable, surprising for a company supposedly dedicated to the mental wellbeing of its customers.

Date of experience: November 27, 2024

Make it so so difficult to cancel subscription. Almost impossible. I would go with a different app.

Date of experience: January 26, 2025