Goddiva  Reviews 1,016

I ordered two dresses of the same design in different colours. Both were absolutely lovely but one was slightly smaller than the other. I tried to return it, but the website wasn't letting me do so. I contacted customer services who were lovely and apologised for a technical error. As the dresses were so stunning and the customer service response so nice, I have decided to keep both dresses. The dresses are excellent in design and quality. I would definitely recommend Goddiva and I will certainly use them again.

Date of experience: April 26, 2025

Ordered a gorgeous corset from Goddiva, it fit like a dream and looked even better in person. Dropping one star because Evri delayed the delivery. Not ideal when you're counting on it for an event! Still, I’d shop here again.

Date of experience: May 15, 2025

I’ve bought from this brand twice via another website. Both times I’ve wait a month or more for my refund for these poorly fitting dresses. Says 10 working days, total nonsense. No communication either which is poor.

Date of experience: May 05, 2025

A perfect dress! I have been shopping with Goddiva for my daughter recently, and the last dress was just lovely. It's great to be able to stick to a brand that consistently puts out new looks. I also found the shipping and dispatch to be a smooth experience, with absolutely zero complaints.

Date of experience: May 12, 2025

I was having a problem getting a refund as I had bought a Goddiva dress a couple of months ago, through the TikTok shop paying with Klarna. I returned the item as it didn’t fit and nobody was answering my emails about getting my refund. Do I contacted Goddiva customer service who managed to sort it straightaway & I even received my refund on the same day. I was very impressed with their customer service

Date of experience: May 09, 2025

I tried many retail platforms and I particularly liked Goddiva. Goddiva is the best when it comes to customer service: return, refund, replace you name it. And I want to highlight their fit, every dress I tried fits like it’s bespoke. Never expected it from a retail high street brand. Thank you for the best pattern and great choice.

Date of experience: May 06, 2025

I had an enquiry about an item which I returned. To my surprise the Goddiva team replied to be instantly. Really good customer support. I would definitely recommend as a brand.

Date of experience: May 09, 2025

I brought 7 beautiful dresses for my bridesmaids i needed one but was sold out and I was in complete panick! I emailed customer care team and the lovey Noel helped my and managed to get through size I needed thank you so much 😊

Date of experience: May 07, 2025

Awful!! I purchased a handful of dresses back towards the start of April, I returned all the dresses due to them not being what I was looking for. I had to return them in two parcels as one return was to goddiva and the other was directly to the brand of the other dress - these were all ordered through goddiva! I returned the items over 2 weeks ago and can see they were both returns were delivered 28th April however I have only been refunded for one of the returns. I am now out of pocket and can’t get a response from them. I have emailed them several times and have heard NOTHING! Absolute scam!!

Date of experience: April 28, 2025

I recently surprised my sister with a dress from Goddiva’s new collection, and she absolutely loved it! She shops at Goddiva regularly, so I knew I couldn’t go wrong. The dress was the perfect gift just before our holiday in Mallorca. Great quality and fast delivery, couldn’t be happier!

Date of experience: April 28, 2025

Awful customer service beware on receiving refund! I purchased a Goddiva dress via ASOS, (you have to return the dress to Goddiva directly, who then have to confirm to ASOS they have received the dress, you receive no confirmation when you do this ). I returned 19 April via the post office. Goddiva received the dress 24 April, so I enquired about when I should expect the refund on 1 May, detailing when the dress was returned and received. I received an email from Goddiva 4 days later confirming I need to send the dress back using the QR code…..so obviously too lazy to read the email I sent and acknowledge the content. It’s been 16 days since I returned the item and awaiting a refund

Date of experience: April 19, 2025

I've purchased many dresses from Goddiva and whilst I've ordered lots for choice I've always been thrilled with my chosen dress for what ever event im attending. Great quality and I find the sizing real accurate. I've never needed alterations and I'm a size 10

Date of experience: May 01, 2025

Goddiva responds emails in minutes. Thanks a lot for your quick help.

Date of experience: May 05, 2025

The dress is amazing, the quality is great I would recommend sizing up. Customer service is very helpful I put in the wrong email address and they helped me change that so I could see updates on my order.
Great xx

Date of experience: April 25, 2025

Quality of clothes not good! Sizes not good! And they have a habit of ignoring returns so they don’t have to provide a refund! Avoid!!

Date of experience: April 26, 2025

terrible company. my return was delivered to them on April 16th, I had to chase them
multiple times, their 10 working days policy has passed and still no refund was provided. absolutely disgusting behaviour from a company. item was returned so £ needs to be reimbursed instead I have to chase and email every day. will never buy again. asos should stop selling their dresses

Date of experience: May 02, 2025

Have ordered in the past and dress and service have been great. Really good quality.

Today, ordered a dress in error and customer services were amazing in cancelling the order and processing my refund

Date of experience: April 28, 2025

Sent back my dress for alteration using the returns portal , did not get a confirmation email of my alteration request and my dress has been delivered to you
I emailed 4 days ago asking for an update
Where is my dress and what’s happening with the alteration ??
My order number is 400775
The lack of communication is really unprofessional the dress is for my sisters wedding it’s a clearance item so not like I can purchase another if it’s gone awol in your warehouse

Date of experience: April 30, 2025

Ordered items through debenhams , unfortunately they were unsuitable but the returns easily generated a QR code and when I had a question about the returns I got a lovely reply from Noel - they got my parcel back and confirmed it had arrived
I would recommend this company after having an awful experience with an online retailer so was apprehensive about ordering online
I was kept up to date with delivery and order arrived quickly
Thank you

Date of experience: April 22, 2025