2.6
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There's more at Gap.com including Petites and Tall sizes, kids slim and husky sizes, and baby bedding. You'll also find your favorite T-shirts, jeans, shirts, outerwear and accessories. Gap has everything you need for the season
2.6
5 reviews
As an Icon Rewards Member, I expected better treatment from Gap Factory. My order was delivered to the wrong address, and despite this being their mistake, they refused to resend the order or issue a refund. Their customer service team was unhelpful and unwilling to resolve the issue.
This experience has been extremely disappointing
Date of experience: November 28, 2024
GAP Factory Store Heartland - Recent visit on Boxing Day at noon extremely poor service by the Store General Manager a female on site and all her staff at cashiers. Rude communication from store GM towards customer that requires urgent attention of GAP ( Canada) Inc. Management for if the service received on Dec 26 , 2024 reflects their corporate culture. Sales would go down hill. I recommend Sr. Management to review all video surveillance inside the store in Dec 26, 2024 between 1pm- 2 pm. Investigate and retrain their store GM to educate her on basics of retail management, customer service, communication to improve the image for betterment of business for now her entire team is rude reflection of her.VERY VERY VERY POOR on part of GAP (Canada) Inc.
Date of experience: December 26, 2024
You have sent me the defective puffer. Unfortunately, I can't send it back to you, I live outside of the US and always use for orders forwarding company addresses.
I would like to ask for refund. My daughter won’t wear this puffer. But your customer care don’t want to help. I had chat with them and call as well. They are very stupid indian guys. They didn’t understand what customer wants and send me standard replies.
Date of experience: December 18, 2023
Bought a coat that was listed as 100% cotton and received a completely different item. Contacted their customer service and was given the run around and just told to return it. Thanks for the complete waste of time.
Date of experience: January 02, 2021
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