3.1
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The entire process after making the purchase online has bee nothing short of nightmare.
I made two order in two different countries, and neither one made it on time. After multiple calls/transfers over the course of two days with the service team in India the flowers were never delivered (in the beginning the team in India could not find the order number).
FTD is a horrible service. I would recommend it to my ex wife.
I ordered flowers on Sunday afternoon for delivery before noon on Monday. This was for my brother in law's funeral. There had been so much going on that I didn't get this done. To my surprise the arrangement was on time and beautiful and fresh. Thank you for making it so easy and fast.
I have never had so much trouble arranging a flower delivery in my life. Not only were FTD unable (or unwilling?) to alter the delivery date of my order less than 24 hours after it was booked, but the recipient confirmed that they never even received the flowers, despite confirmation emails from FTD claiming otherwise. I can only guess where they were dropped off. This service is not worth the hefty pricetag for what I would imagine (had anyone ever SEEN THEM) would have been very average blooms. It is all well and good to have customer services available 24/7, but somewhat useless if they can't be of any help. I regret that I will not be using their services. AVOID AT ALL COSTS.
The flowers were delivered to the right place and at the right time. The recipient said that they were the most Beautiful plant.
Send flowers, roses, gifts, gift baskets and more with convenient local delivery. Order fresh flowers from FTD.com.
United States
3.1
1K reviews
Replied to 1% of negative reviews
Typically replies within 2 weeks
They are HORRIBLE!!!!!!! DO NOT USE THEM!!!!! Plain and simple. Just horrible in every way.
Date of experience: April 25, 2025
The entire process after making the purchase online has bee nothing short of nightmare.
I made two order in two different countries, and neither one made it on time. After multiple calls/transfers over the course of two days with the service team in India the flowers were never delivered (in the beginning the team in India could not find the order number).
FTD is a horrible service. I would recommend it to my ex wife.
Date of experience: April 23, 2025
I have never had so much trouble arranging a flower delivery in my life. Not only were FTD unable (or unwilling?) to alter the delivery date of my order less than 24 hours after it was booked, but the recipient confirmed that they never even received the flowers, despite confirmation emails from FTD claiming otherwise. I can only guess where they were dropped off. This service is not worth the hefty pricetag for what I would imagine (had anyone ever SEEN THEM) would have been very average blooms. It is all well and good to have customer services available 24/7, but somewhat useless if they can't be of any help. I regret that I will not be using their services. AVOID AT ALL COSTS.
Date of experience: April 16, 2025
I ordered flowers on Sunday afternoon for delivery before noon on Monday. This was for my brother in law's funeral. There had been so much going on that I didn't get this done. To my surprise the arrangement was on time and beautiful and fresh. Thank you for making it so easy and fast.
Date of experience: April 14, 2025
There was a wide variety of flowers to choose from. It was easy to make a selection and order online. Our friend was very happy to receive the flowers.
Date of experience: April 12, 2025
The flowers were delivered to the right place and at the right time. The recipient said that they were the most Beautiful plant.
Date of experience: April 12, 2025
The arrangement was delivered on time and was beautiful.
Date of experience: April 16, 2025
The floral arrangement was stunning. Delivered was done in a timely manner. Very smooth, prblem-free experience.
Date of experience: April 10, 2025
The flowers were beautiful, but they were delivered a day later than agreed upon.
Date of experience: April 15, 2025
Easy to use the online app. Delivery service on time.
Date of experience: April 14, 2025
Ordered flowers for my girlfriend who’s going through a tough time they emailed me saying the flowers arrived at her door when I told her to go check there was nothing outside , extremely embarrassing would not recommend this business to my worst enemy completely ruined the surprise I have yet to receive a refund and I don’t even want one scumbags I just wanted to make my girl happy
Date of experience: April 16, 2025
Easy to navigate the website. Lots of beautiful arrangements to choose from.
Date of experience: April 08, 2025
easy to do, beautiful arrangement delivered without issue.
Date of experience: April 06, 2025
Husband sent me $100 worth of flowers. They lasted 3 days! Absolutely horrid.
Date of experience: April 11, 2025
FTD....FAILS TO DELIVER is what FTD MEANS!!!!!! I wish I could leave ZERO stars for my review. I ordered an arrangement for a memorial services on Wednesday, to be delivered on Saturday to a funeral home. I received and email that the flowers were delivered and found out the next day that they were not delivered. I contacted FTD on Monday to have them delivered to the daughter at her house on Wednesday since they did not make it to the funeral home the past Saturday. They did not deliver those, so I requested a refund and they were able to do that fairly quickly. TO FTD, please leave the flower delivery business, people rely on your service and you have failed miserably. I will never do business with you all again and will tell others not to as well!!!!!!
Date of experience: March 29, 2025
I ordered a peace lily plant for my cousin's funeral in Burlington New Jersey. It was supposed to be delivered to his Aunt's house. It never came. I called ftd and talked to customer service and they assured me that it was going to be delivered to the church in time for the funeral. It never came. I called the second time and talked to supervisor, who offered me a full refund. I'm done with using ftd
Date of experience: April 04, 2025
The most beautiful and lasting arrrrangement I’ve ever seen. She lives it and it still smells amazing!
Date of experience: April 01, 2025
Timely. Beautiful. And priced a tad high but reasonable.
Date of experience: March 31, 2025
I ended up paying what I recall $4.99 for same day delivery which would have been on Sunday the 23rd, but as it goes, the flowers did arrive for my wife out in California... we reside in Tennessee, our anniversary of March 24th. This marked our 46th years together.
Date of experience: March 23, 2025
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