3.7
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I will never buy items from this store anymore. I bought a parfym, and when I got it in Norway, I had to pay taxes and others things to Fedex. It was more expendive than to buy it in Norway. I read from another lady that was no toll here, but it’s a lie. More more expensive to order abroad. Never more!!!
Avoid this company if buying from the UK. They send me a part used or possibly leaky fragrance. Hard to tell as the fragrance box was unsealed. But at least 2-3 ml out of a 30ml bottle was missing on arrival and the atomiser had a strong smell like it had been sprayed. They agreed a return but nearly 3 weeks later they are still saying my return is in the UK waiting to be "consolidated" I assume to save on shipping costs. They will not even give me an outline timeframe for when I can expect my return and there is no way of tracking the process even for them apparently! Who knows if I will ever get my money back. I saw someone else had to wait 3 months! And even then only got part of their money back. An absolute joke of a company.
It's always a pleasure with FragranceceX!!! I have no complaints!
when I make an order it's always on time I can make a schedule around the date that the order will be here and the prices are always great
3.7
21K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
I will never buy items from this store anymore. I bought a parfym, and when I got it in Norway, I had to pay taxes and others things to Fedex. It was more expendive than to buy it in Norway. I read from another lady that was no toll here, but it’s a lie. More more expensive to order abroad. Never more!!!
Date of experience: April 25, 2025
It's always a pleasure with FragranceceX!!! I have no complaints!
Date of experience: April 17, 2025
Love the perfume and very pleased with the fast & friendly service.
Date of experience: April 26, 2025
I don't understand the bad reviews... I ordered a pretty expensive order of 5 items... and the process was seamless. I also used my Amazon pay to get the order done.. and it was quick and easy. (I also came to find out & now understand that this company goes by many website names which also makes me quite nervous). HOWEVER... Please note that I did try to purchase from Perfume.com first... but there was an issue with the credit card and the company said I needed a merchant clearance number from my bank which I thought was totally ridiculous because I had the credit card company call my mobile directly and I approved the purchase with them, but after I called the company they said I needed to go to my my bank for the "Merchant Clearance Number".. so I ended up cancelling that order. - Then... When I went to Fragrancex.com to make my purchases, & at the time, I didn't know that this was/is the same company, as it is quite clear that the physical address is exactly the same as Perfume.com. - Nevertheless, I thought Fragrancex.com was a different company when I made my new order, and the option of using my Amazon pay, was something that I did not see on the Perfume.com website, so I thought "Oh this must be a competitor?".. but later found that it was the same company. - Anyways, I made my order through Fragrance.com which was really quick and seamless.. and moreover I received my order within 8-9 days to my door by DHL Express (and I live & work overseas in East Asia !!) ... I was thankful that they shipped internationally & used DHL which is pretty reliable because UPS Sucks and has lost other shipments of mine in the past from other B2B company transactions which I never recovered from that cost me over 5,000 usds in losses !!! .. NEVER TRUST UPS !! They Suck !! ... I am sad to read the other mishaps with some other customers regarding this company, since my order was delivered quickly and intact & brand new in original boxes, and they seem quite Authentic as far as I am concerned, because I am quite picky about my colognes. I bought two 200 ml Original D&G, one 150 ml D&G "The One", and two bottles of Original Jovan Musk for men.. and all were delivered in perfect condition, and smell "EXACTLY" as they would had you bought them from a department store. - Here's the kicker.. even though these items were shipped overseas to East Asia, and I had to pay customs duties of about 72$ based on the whole order.. I estimate that I still saved about 100+ dollars when all is said and done !! - I am EXTREMELY PLEASED.. with my order.. the process.. the quickness of the delivery.. and the fact that these products are 100% Authentic !! Thank you Fragrance.com !! :D ... I hope when I order again in the future, that the process is the same as this time !! Just Wonderful !! ;)
Date of experience: April 14, 2025
Avoid this company if buying from the UK. They send me a part used or possibly leaky fragrance. Hard to tell as the fragrance box was unsealed. But at least 2-3 ml out of a 30ml bottle was missing on arrival and the atomiser had a strong smell like it had been sprayed. They agreed a return but nearly 3 weeks later they are still saying my return is in the UK waiting to be "consolidated" I assume to save on shipping costs. They will not even give me an outline timeframe for when I can expect my return and there is no way of tracking the process even for them apparently! Who knows if I will ever get my money back. I saw someone else had to wait 3 months! And even then only got part of their money back. An absolute joke of a company.
Date of experience: April 23, 2025
Satisfy great value love the perfume I will be ordering more
Date of experience: April 22, 2025
It's everything I have order. I will pickup more in the future.
Date of experience: April 11, 2025
Quick and easy to order and speedy delivery
Date of experience: April 17, 2025
Ordering was straightforward, easy to track and was delivered as posted.
Date of experience: April 11, 2025
Somehow, my order was cancelled and money was refunded to my credit card, but there was no explanation as to why?!?!?
Date of experience: April 07, 2025
when I make an order it's always on time I can make a schedule around the date that the order will be here and the prices are always great
Date of experience: April 18, 2025
AMAZING! My selection, DKNY 24/7 did not disappoint. I LOVE IT. My order arrived in just a short few days.
Date of experience: April 10, 2025
Very pleased with my order. Item as described, great communication and fast shipping. Thank You!
Date of experience: April 05, 2025
I ordered I Bottle of perfume & it was duplicated 5 times? Unless I get a refund on 4 products I know I have been scammed & will plaster all over Facebook. You cannot contact by phone & e mails go in answered.
Never again will I buy online from this company. Beware—- Scammers!
Date of experience: April 10, 2025
Burberry by Burberry, 3.3 oz Eau De Parfum Spray for Women
I paid $55.11- RIP OFF
It's like WATER!!
You have to pay for your own returns.
Date of experience: April 01, 2025
The time it took for my order to get here. A dollar charge to my card after the final order was made. Don't make promises you can't keep and the total should be the total when first charged.
Date of experience: April 09, 2025
Amazing fragances and authentic. The shipping was fast, definitely recommend 💯
Date of experience: March 31, 2025
My perfumes were delivered on ontime!
Date of experience: March 22, 2025
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