4.7
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Really great customer service from Holly recently via email. She kindly offered me a discount on my next two orders as a long term customer who is in between jobs. Such a helpful gesture. Holly also went above and beyond, gifting me a free product in my next order!
Great customer service from Holly today via WhatsApp. I queried being charged two delivery charges when both orders were made on the same day and arrived in one package. I had an instant reply and refund! I use FFS for my subscription razors and plastic free body soap and the service is always amazing 🤩
Spoke to Holly via FFS' WhatsApp to sort out a faulty delivery and help me pin down a very specific product I needed from their range but couldn't find on site. So far so good! Really efficient customer service through WhatsApp, thank you Holly and team
Very good customer services very helpful.
I wasn't able to log into my account so I used whats app and spoke to a lady called Holly, she replied promptly to my messages, she was very friendly and helpful she answered all my questions and was able to get it sorted for me, I'm now able too get back onto my account online.
Written by the company
Unit 14 Morgan's Business Park, Bettys Lane, WS11 9UU, Cannock, United Kingdom
4.7
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Really great customer service from Holly recently via email. She kindly offered me a discount on my next two orders as a long term customer who is in between jobs. Such a helpful gesture. Holly also went above and beyond, gifting me a free product in my next order!
Date of experience: April 18, 2025
Holly was very helpful & dealt with my query quickly & efficiently. Thank you Holly
Date of experience: May 09, 2025
Reply from FFS
Hey, thank you for leaving us a 5* review 🙌 We love to hear that Holly was able to help with your query. Love, ffs x
FFs love them very polite had no problems with them always helped when need
Date of experience: May 12, 2025
Reply from FFS
Hey Samantha, thanks so much for your lovely review. We are so happy to hear that our team are always able to help 😊. Love, ffs x
Great customer service from Holly today via WhatsApp. I queried being charged two delivery charges when both orders were made on the same day and arrived in one package. I had an instant reply and refund! I use FFS for my subscription razors and plastic free body soap and the service is always amazing 🤩
Date of experience: May 09, 2025
Reply from FFS
Hey Carys, thanks so much for your lovely review. We are super happy to hear that Holly was able to resolve your issue and thank you for your continued support 😍 Love, ffs x
Used FFS for years now and wouldn’t change, the quality and reliability is excellent. Also great customer service from Holly, super quick and efficient!
Date of experience: May 08, 2025
Reply from FFS
Hey Helen, thank you so much for your lovely review! We are super happy to hear that you have been with us for years and really appreciate your continued support. We also love to hear that Holly was able to help 😊 Thanks, ffs x
Helpful sorted my issues straightaway helpful decent staff
Date of experience: May 08, 2025
Reply from FFS
Hey Jenny, thanks for leaving us a review. We are really pleased to hear that your issues were resolved quickly and effectively. Thanks, ffs x
Have used the ffs blade subscription for years. Great quality and whenever you need to pause the team are really helpful
Date of experience: May 07, 2025
Reply from FFS
Hey Hannah, really pleased to hear you’re loving the blades ,and that the team’s been on hand when you’ve needed a breather. We’re all about making things easy, no pressure. Shout if you ever need anything else! Best ffs 😊
Spoke to Holly via FFS' WhatsApp to sort out a faulty delivery and help me pin down a very specific product I needed from their range but couldn't find on site. So far so good! Really efficient customer service through WhatsApp, thank you Holly and team
Date of experience: May 06, 2025
Reply from FFS
Hey Olivia, Thank you so much for your review ! We're really pleased to hear Holly was able to assist you. If there's ever anything else we can help with, just give us a shout! Best ffs 💛
I was impressed with the way my enquiry was dealt with
Date of experience: May 06, 2025
Reply from FFS
Hey, Thank you for taking the time to share your positive experience. We are happy to hear your enquiry was dealt with in positive way 😊 Best ffs x
Helpful costumer service, Holly was very nice and knowledgeable! Love their products I’ve a been a costumer for years now and stopped buying any drugstore products to shave and maintain my legs. Totally worth.
Date of experience: May 05, 2025
Reply from FFS
Hey Sara, Thank you for taking the time to share your thoughts on our products.. We are delighted to hear that Holly was able to assist you efficiently, politely, and professionally. Best ffs 😊x
Very good customer services very helpful.
I wasn't able to log into my account so I used whats app and spoke to a lady called Holly, she replied promptly to my messages, she was very friendly and helpful she answered all my questions and was able to get it sorted for me, I'm now able too get back onto my account online.
Date of experience: May 02, 2025
Reply from FFS
Hey Anna, Thank you so much for your kind words! were so happy Holly was able to help you. if there's ever anything else we can help with, just give us a shout 😊 best ffs x
I have been using the razors for a number of years now and find them to be excellent value and last a lot longer than other brands I have previously used, Great service from Holly I had an issue with my order that was promptly rectified with ease, would definitely buy more products from this company.thanks again holly
Date of experience: May 01, 2025
Reply from FFS
Hey Caroline, Thank you so much for your kind words! We're thrilled you're loving our razors and that Holly sorted everything swiftly for you. If there's ever anything else we can help with, just give us a shout 😊 best ffs x
Great service from Holly regarding my account. Very efficient, polite and professional. Much appreciated Holly!
Date of experience: April 28, 2025
Reply from FFS
Hey Kelly, Thank you for taking the time to share your positive experience. We are delighted to hear that Holly was able to assist you efficiently, politely, and professionally. Best ffs 😊x
Holly was very quick, polite and effective dealing with my query!
Thanks for all your help Holly! 😊
Date of experience: April 28, 2025
Reply from FFS
Hey Mara, Thank you so much for your review ! We're really pleased to hear Holly was able to assist you. If there's ever anything else we can help with, just give us a shout! Best ffs 💛
Holly replied to me so quickly this morning and resolved my query instantly. I stupidly forgot to skip my subscription delivery for this month and was charged this morning, but she cancelled my order and refunded me the money instantly. The team are always so lovely and super helpful at FFS, I wouldn’t go anywhere else for my razors!
Date of experience: April 28, 2025
Reply from FFS
Hey Natalie, Thank you so much for your feedback 🌟 We're thrilled to hear Holly was able to help so efficiently and make your experience a positive one. Our team always aims to be friendly, knowledgeable, and supportive💛
We truly appreciate your continued support and are always here whenever you need us! Team ffs ✨🪒
Holly was quick, polite and effective when dealing with my query! 5 star service from an excellent team member, they deserve a promotion! Thanks for all your help Holly! 😊
Date of experience: April 18, 2025
Reply from FFS
Hey Kirsten, Thank you so much for your kind words! We're really pleased to hear Holly was able to assist you. 💬😊
If there's ever anything else we can help with, just give us a shout! Best ffs x
Excellent customer service from Holly.
Very efficient and dealt with the problem promptly.
Very stress free experience for a busy mum of three.
Thank you again
Date of experience: April 14, 2025
Reply from FFS
Hey Jayne, Thank you for your feedback, So glad we could help in a prompt manner, Best ffs x ✨
Easy to contact, quick responses, sent me a free handle when asked. Thank you!
Date of experience: April 23, 2025
Reply from FFS
Hey Jess, Hey, Thank you for your review! 😊 We're so glad to hear that the team were able to resolve this in a fast efficient way for you. best ffs 💜✨
I wanted to cancel my subscription, but one of the operators offered to pause the subscription and swap the next delivery. She was really helpful and I am happy with the solution.
Date of experience: April 23, 2025
Reply from FFS
Hey Kata, Thank you so much for such a kind review! 💖 We’re so pleased to hear that our team was able to help with your subscription. Best ffs 💕
I've ordered from FFS Beauty for years. They always provide excellent customer service and quality products.
Date of experience: April 23, 2025
Reply from FFS
Hey Bekah, Thank you so much for your continued support over the years! We're absolutely delighted to hear that you've consistently experienced excellent customer service and quality with our products. Your loyalty means the world to us, and we're incredibly grateful to have you as part of the FFS Beauty community.
If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out. Best ffs 💖
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