Holly was quick, polite and effective when dealing with my query! 5 star service from an excellent team member, they deserve a promotion! Thanks for all your help Holly! 😊
FFS Reviews 5,455
•
4.7
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I’ve been a long-time customer with FFS and just wanted to say how brilliant Holly was when I reached out recently. I needed a new razor handle and she kindly arranged one for free as a valued customer—such a lovely gesture! She was super friendly, helpful, and made everything quick and easy. Payment for the blades and shipping was sorted smoothly, and she even added the blades to my order without any hassle. I absolutely love FFS—it’s honestly the best shave I’ve ever had! Thanks again, Holly!
Excellent customer service from Holly.
Very efficient and dealt with the problem promptly.
Very stress free experience for a busy mum of three.
Thank you again
I wanted to cancel my subscription, but one of the operators offered to pause the subscription and swap the next delivery. She was really helpful and I am happy with the solution.
Company details
- Hair Removal Service
- Beauty Product Supplier
- Cosmetics Industry
- Cosmetics Store
- Health and Beauty Shop
- Toiletries Store
About FFS
Written by the company
FFS is a female-first brand offering award-winning shaving and beauty.
It’s our ethos that beauty should be effortless, so we’re here to make those routines a whole lot easier through a regular service delivering quality products.
Our members receive a recyclable metal razor handle and four blades in their first month’s box, with four replacement blades every month following (or every other month for those that shave less) for £9.95. There’s also the option to add on extra products, including the world’s first three-step shaving system for women, featuring an exfoliating Pre-Shave Scrub, award-winning Shave Cream and moisturising Post-Shave Balm, as well as a range of organic, vegan, aluminium-free deodorants.
FFS is also certified cruelty-free and offers a blade recycling scheme for used blades.
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Contact info
Unit 14 Morgan's Business Park, Bettys Lane, WS11 9UU, Cannock, United Kingdom
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4.7
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Excellent service
Holly was quick, polite and effective when dealing with my query! 5 star service from an excellent team member, they deserve a promotion! Thanks for all your help Holly! 😊
Date of experience: April 18, 2025
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Excellent customer service from Holly
Excellent customer service from Holly.
Very efficient and dealt with the problem promptly.
Very stress free experience for a busy mum of three.
Thank you again
Date of experience: April 14, 2025
Easy to contact
Easy to contact, quick responses, sent me a free handle when asked. Thank you!
Date of experience: April 23, 2025
Reply from FFS
Hey Jess, Hey, Thank you for your review! 😊 We're so glad to hear that the team were able to resolve this in a fast efficient way for you. best ffs 💜✨
I wanted to cancel my subscription
I wanted to cancel my subscription, but one of the operators offered to pause the subscription and swap the next delivery. She was really helpful and I am happy with the solution.
Date of experience: April 23, 2025
Reply from FFS
Hey Kata, Thank you so much for such a kind review! 💖 We’re so pleased to hear that our team was able to help with your subscription. Best ffs 💕
Excellent service & quality products
I've ordered from FFS Beauty for years. They always provide excellent customer service and quality products.
Date of experience: April 23, 2025
Reply from FFS
Hey Bekah, Thank you so much for your continued support over the years! We're absolutely delighted to hear that you've consistently experienced excellent customer service and quality with our products. Your loyalty means the world to us, and we're incredibly grateful to have you as part of the FFS Beauty community.
If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out. Best ffs 💖
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I’ve been a long-time customer with FFS…
I’ve been a long-time customer with FFS and just wanted to say how brilliant Holly was when I reached out recently. I needed a new razor handle and she kindly arranged one for free as a valued customer—such a lovely gesture! She was super friendly, helpful, and made everything quick and easy. Payment for the blades and shipping was sorted smoothly, and she even added the blades to my order without any hassle. I absolutely love FFS—it’s honestly the best shave I’ve ever had! Thanks again, Holly!
Date of experience: April 22, 2025
Reply from FFS
Hey Sarah, We love looking after our long-time customers, and it’s brilliant to hear Holly went the extra mile for you. She’s a real gem, and we’ll make sure she gets all the kudos 💖 Thanks for sticking with us and for the lovely words! Best ffs x ✨
Amazing service!
Amazing service and really quick to respond and sort my requests on WhatsApp!
Date of experience: April 19, 2025
Reply from FFS
Hey Shelley, Thank you for your feedback, So glad we could help on WhatsApp quick, easy, no messing. Best ffs x ✨
Reply from FFS
Hey Rosa, Thanks so much for your feedback we’re all about making things smooth and stress-free. Best ffs ✨ x
Holly was very helpful
Holly was very helpful , she sorted out my issue very promptly and efficiently and rearranged a new delivery of the missing items. Thank you
Date of experience: April 02, 2025
Reply from FFS
Hey Danae, Thanks so much for the lovely feedback!
We’re chuffed to hear Holly sorted things quickly – she’s a star. Great service and no fuss is what we’re all about 💪 Best ffs x
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Holly went above and beyond for me…
Holly went above and beyond for me today while sorting me a replacement engraved handle for my razor
She was very quick to reply and sorted it out no problem 😊
Date of experience: April 17, 2025
Reply from FFS
Hey Megan. Holly’s the kind of gal who doesn’t just solve the problem she smashes it. So glad she could get your engraved handle sorted, quick as a flash 💫 Thanks for the lovely feedback! Best ffs x
Holly from customer service team…
Holly from customer service team resolved my online issue really quickly, great service and efficiency
Date of experience: April 12, 2025
Reply from FFS
Hey Suzi, Thanks so much for the lovely feedback!
We’re chuffed to hear Holly sorted things quickly – she’s a star. Great service and no faff is what we’re all about 💪Best ffs x
I needed to change my email address but…
I needed to change my email address but couldn’t find how to. I messaged them to ask & Holly got back to me the following day confirming she’d changed it which was fantastic. Thanks so much
Date of experience: April 13, 2025
Reply from FFS
Hey Pearce, Thanks so much for your lovely review! 💖 We're really glad Holly was able to get that sorted for you quickly ,we’ll be sure to pass along your kind words. If you ever need anything else, we’re only a message away! Best ffs x
Reply from FFS
Hey Saskia, Thank you so much for your kind words! We're really pleased to hear you found our advisor polite and efficient – that's exactly the service we aim to provide. 💬😊
If there's ever anything else we can help with, just give us a shout! Best ffs x
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Impeccable Customer Service!
As someone who likes to do her research before purchasing, I'll admit I had many a question to ask the team. And they were polite and prompt in response to each and everyone! (I apologise for the spam of questions haha!) The WhatsApp chat is a great feature and means I can easily get in contact with the team without worrying about emails getting lost or misspelling an email address!
I made my first purchase, and was accidentally sent my razor without the engraving I'd purchased. Not to worry! As first thing the next day (considering I messaged late the previous evening), and a new handle was added to my next delivery of razor blades! I've now got my mum to use my old handle, meaning we're both converted!
I've never had a closer shave, and the extra bikini trimmer blade at the top is a nice touch too!
Date of experience: March 28, 2025
Reply from FFS
Hey Phoebe, Thank you so much for such a thoughtful and detailed review! 💖 We’re so pleased to hear that our team was able to help answer all your questions and that you found the WhatsApp service convenient – no need to apologise at all, we’re always happy to help! 😊
We’re sorry your engraved handle didn’t arrive the first time, but we're glad we could get it sorted quickly for you – and how lovely that your mum’s now joined the FFS family too! 💕 Enjoy that silky-smooth shave, and thank you again for your support! Best FFS X
Great customer service
Great customer service. Very attentive and fixed my issue immediately.
Date of experience: April 15, 2025
Reply from FFS
Hey Nanda, Thank you so much for the lovely feedback! 💛 We're thrilled to hear our team was able to resolve your issue so quickly and attentively. Providing great service is what we're all about — we're always here if you need us again! Best ffs 😊
Excellent customer service
Have received regular deliveries of FFS blades for a long time and highly recommend, excellent customer service, which is hard to find these days, had a query regarding my delivery and Nikki was great and resolved it very quickly
Thankyou
Date of experience: April 09, 2025
Reply from FFS
Hey, Thank you so much for your kind words and continued support! 💛 We're so pleased to hear you've been happy with your regular deliveries and that Nikki was able to help resolve your query quickly. We completely agree — great customer service really does make all the difference, and it's lovely to know we're getting it right for you!
Thanks again for recommending us — it truly means a lot! Best ffs✨
Holly was very helpful!
Holly was very helpful when I messaged her for some help with my broken razor and I wanted to see if it was still under guarantee, Holly added a new one to my next shipment along with a shower holder! And added a product that was 50% off for first purchase! She was friendly and supportive, and sorted it all very quickly!
I find that FFS customer support are always happy to help when I need them.
Date of experience: 04 April 2025
Date of experience: April 01, 2025
Reply from FFS
Hey Lucy, Thank you so much for your kind words! 💛 We're so happy to hear Holly was able to get everything sorted quickly and make your experience a smooth one — from the replacement razor and shower holder to that cheeky discount! 😉
Our team is always here to help however we can, and it means a lot to know you feel supported. Thanks for being part of the FFS family! Best FFS 🪒
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Holly was helpful and organised a…
Holly was helpful and organised a replacement handle for me straight away as my old one is looking very tatty now.
Date of experience: April 05, 2025
Reply from FFS
Hey Stacie, Thanks so much for your lovely feedback! 💛 We're so pleased to hear Holly was able to get your replacement handle sorted so quickly — we’re always happy to help keep things looking fresh and fab! Best FFS ✨
5☆ for Holly
Holly was very knowledgeable and helpful when I contacted her today for some help with my subscription. She was friendly and supportive, and sorted my query very quickly.
I find that FFS customer support are always happy to help when I need them.
Date of experience: April 04, 2025
Reply from FFS
Hey Ali, Thank you so much for your kind words! 🌟 We're thrilled to hear Holly was able to help so efficiently and make your experience a positive one. Our team always aims to be friendly, knowledgeable, and supportive, so it’s lovely to hear that reflected in your experience 💛
We truly appreciate your continued support and are always here whenever you need us! Team ffs ✨🪒
Great customer service!
Customer service is top notch, I ran out of blades and Nikki was able to speed up my next shipment within minutes! 100% recommend.
Been using FFS for my razor blades for 4-5 years now!
So happy with the service. Started during the pandemic and I never stopped. The razor handle is still great, I haven't replaced it in so long which makes me happy (small contributions to the environment).
It is also honestly the best razor blades I've ever used, smooth and easy to use.
Date of experience: April 04, 2025
Reply from FFS
Hey, Thank you so much for your lovely review and continued support over the years – it truly means the world to us! 💖 We're so glad to hear Nikki was able to get your blades to you quickly and that your FFS handle is still going strong – love that it's making a small but mighty impact 🌍✨
We’re so happy you’re loving the quality of the blades too – smooth shaves are always the goal! Thanks again for being part of the FFS journey since the pandemic 💕 Here's to many more fab shaves ahead! Best ffs x
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