Farmfoods in Hulme are brilliant staff. We are local charity Feed My City and managers are polite Courteous and very helpful. Thank Nathan and all the staff.
Farmfoods Reviews 540
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I recently visited Farmfoods after seeing promotions on YouTube that advertised great deals, so I went in with high expectations and even took a large trolley, thinking I’d be stocking up. However, the experience was nothing like what was advertised.
The store was shockingly small, cluttered, and poorly laid out—it felt more like a disorganized warehouse than a retail space. Shelves were half-empty, and the stock levels were extremely low. It honestly looked like the store was preparing to shut down. I ended up buying only a few items, feeling very let down.
To make matters worse, after placing my items on the checkout counter, a staff member came around and began inspecting my trolley in a way that felt rude and accusatory. It was an uncomfortable and disrespectful encounter that left a very bad impression. If this is the kind of customer service they condone, it reflects poorly on the entire company.
This was my first time at Farmfoods—and without a doubt, it will be my last. I wouldn’t recommend it to anyone. There are far better shopping experiences elsewhere.
Dagenham branch 
Farm foods Wakefield Lupset. Lot of people I know, myself included will no longer shop here. Out of school hours, the place inside and out is over run by young good for nothings stealing and intimidating customers
the staff in my local farmfoods are polite and freindly. shelfs always stocked up how ever the shop is getting mighty expensive now we used to buy the LA diner chicken fillets when it was 3 for £10 now it 3 for £15 so we don't bother no more we go to iceland now as there's still 3 for £10 not as good as farmfood but it will do as can't justify paying that much. farmfood used to be good and affordable not anymore 😕
Company details
Written by the company
Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.
Contact info
1507 Coventry Road, B30 1JA, Birmingham, United Kingdom
- 0121 700 7160
- csteam@farmfoods.co.uk
- farmfoods.co.uk
Replied to 10% of negative reviews
Typically replies within 1 week

Reply from Farmfoods
Farmfoods in Hulme are brilliant staff
Farmfoods in Hulme are brilliant staff. We are local charity Feed My City and managers are polite Courteous and very helpful. Thank Nathan and all the staff.
Date of experience: April 16, 2025

Reply from Farmfoods
Disappointing First and Last Visit to Farmfoods
I recently visited Farmfoods after seeing promotions on YouTube that advertised great deals, so I went in with high expectations and even took a large trolley, thinking I’d be stocking up. However, the experience was nothing like what was advertised.
The store was shockingly small, cluttered, and poorly laid out—it felt more like a disorganized warehouse than a retail space. Shelves were half-empty, and the stock levels were extremely low. It honestly looked like the store was preparing to shut down. I ended up buying only a few items, feeling very let down.
To make matters worse, after placing my items on the checkout counter, a staff member came around and began inspecting my trolley in a way that felt rude and accusatory. It was an uncomfortable and disrespectful encounter that left a very bad impression. If this is the kind of customer service they condone, it reflects poorly on the entire company.
This was my first time at Farmfoods—and without a doubt, it will be my last. I wouldn’t recommend it to anyone. There are far better shopping experiences elsewhere.
Dagenham branch 
Date of experience: April 07, 2025

Reply from Farmfoods
A good experience
Visited today a nice shop also nice staff visited long Benton lots of good prices perhaps a few more signs pointing out lots more bargains
Date of experience: March 31, 2025

Reply from Farmfoods
Farm foods Wakefield Lupset
Farm foods Wakefield Lupset. Lot of people I know, myself included will no longer shop here. Out of school hours, the place inside and out is over run by young good for nothings stealing and intimidating customers
Date of experience: March 24, 2025

Reply from Farmfoods
Poor quality
Most of the Farmfoods own brand items are expensive unless you buy several at a reduced price. It was my first visit and I bought three bags of frozen flavoured rice. I tried one and threw most of it away as it was so horrible. I bravely tried the next, paella, same again. The third is going straight in the bin. They were such poor quality. I sha'n't go there again.
Date of experience: March 01, 2025

Reply from Farmfoods
freindly staff just expensive
the staff in my local farmfoods are polite and freindly. shelfs always stocked up how ever the shop is getting mighty expensive now we used to buy the LA diner chicken fillets when it was 3 for £10 now it 3 for £15 so we don't bother no more we go to iceland now as there's still 3 for £10 not as good as farmfood but it will do as can't justify paying that much. farmfood used to be good and affordable not anymore 😕
Date of experience: February 07, 2025

Reply from Farmfoods
I recently purchased a King Prawn…
I recently purchased a King Prawn Penang at Farm Foods, Basingstoke.
The image on the packaging suggested a colourful meal crammed with tasty morsels. The meal I received was an unattractive, unappetizing brown glutinous goo which I promptly served into the waste bin.
All product marketing and advertising in the UK must be legal, decent, truthful, honest and socially responsible. In this instance, the picture presented on the package was misleading and unrepresentative of the product.
I emailed FarmFoods and suggested the revision of marketing practises so that images of a meal accurately shows the product contained in the packaging. I have received no reply.
Date of experience: March 08, 2025

Reply from Farmfoods
Great supermarket
Very good supermarket all food aisles are spacious and easy to move around, staff are very friendly and treat you like a person have a wide range of food and even cater for animals
Date of experience: February 26, 2025

Reply from Farmfoods
Well farmfoods as you can see your…
Well farmfoods as you can see your gorleston store manager James has quite the reputation for being rude and judgemental how you give these people employment is beyond me, Between james and the rude nikki i seriously wouldnt bother with this store, they even have the stiupidity to ask you to leave any shopping bags you enter with to be left at the side? so you obviously dont get accused of theft by nikki lol sad people, i will be in touch james.
Date of experience: February 28, 2025
Just been to Farmfoods in Pembroke…
Just been to Farmfoods in Pembroke Dock. It was 10am. The shop assistant said you can come in but we cannot serve you until 11am. WHAT STUPID IDIOT CAME UP WITH THAT RULE?. HE/SHE SHOULD BE FIRED. YOU MUST BE LOSING A FOTRUNE COUNTRYWIDE.Three other people also walked out and we all went to Tescos across the road. I won't be shopping there again.
Date of experience: March 02, 2025

Reply from Farmfoods
Unprofessional bunch of idiots searches…
1st odeal 08/11/2024 bought two large pizzas too large to fit in basket layed them over my shopping bag was outed as thief had bag searched told by a rude NIKKi it's what they do, contact manager apologises sending voucher as good gesture, vouchers never arrived.Latest 28/02/2025 had bag searched again by a rude NIKKI, contacted gorleston manager JAMES who basically called me a thief, so do not enter the shop with any other bags because although the manager JAMES says it isnt there policy they do indeed search your bags, AVOID at all costs.
Date of experience: February 28, 2025
TERRIBLE
As a disabled shopper last year I had a problem with gaining access to the tills as they are always stacked with products meaning very limited room. I spoke with the area manager Sophie Brown who helped with the matter. Shopping got better until today when I had to empty my two shopping bags and leave as could not get served. Called head office and the person I called just kept over talking me, interrupting me and refused to supply her name. The second person I called said his name was James and that he was in charge of customer services and loved talking to me like I was a 3 year-old. SO NICE TO BE TREATED LIKE THIS
Date of experience: February 28, 2025
blyth not serving customers until 11am…
blyth not serving customers until 11am yet it’s open from 9am & there’s now 15 people with shopping waiting especially elderly customers who after years of living here & shopping here have not heard from this rule by anyone it’s basically stupid practice as 24 hr tescos & asdas sell 24 hrs so farmfoods need to rethink their policy its nonsense to be kept waiting 30 mins on a Sunday morning
Date of experience: February 23, 2025
Bargain City :)
I don't shop at farmfoods often but when I do there's always a bargain to be found and for me this time it was a black and Decker drill and Sander combo with carry bag for less than £50 which I looked up was roughly half price. Always clean, staff are always friendly and helpful and it's always a pleasure to visit.
Date of experience: February 28, 2024
Farm foods Longton.
Farm foods Longton.
Doesn't matter how many times we go there the manager called Naphen is allways willing to put himself out to help us. He's fantastic helpful and always polite a big thankyou from us.
The store is clean well stocked and has a great choice of food, I would fully recommend it
Date of experience: February 19, 2025
Speke store is amazing staff friendly…
Speke store is amazing staff friendly kind and happy store is always squeaky clean as are all the freezers glasses , shelves , everything's amazing ,I suggested this location for the speke store and was surprised when it opened not long after in the location I suggested so was really chuffed , it's good to see a well stocked clean giant store which really does have everything we shop here regularly to show our support for one of the lesser mentioned stores in UK which should be mentioned more as they are growing and I believe will soon knock Iceland off there prices are low deals are affordable especially kids foods too a good selection ,they have a good s election of cheap drinks and crisps sweets , a very affordable shop for everyone at the prices they list everyone should shop here I certainly will for the foreseeable future , I visited the belle vale store it's huge but you don't get the same happy vibe as the speke store so for now we'll stick to that , way to go speke store you know who I am ! We're always in the store ,best wishes guys .
Date of experience: February 19, 2025
Warrington RDC really very slow
Warrington RDC really very slow. 2 3hrs to get a truck with 20pallets unloaded is to be honest a joke.
Date of experience: February 16, 2025
Fantastic staff
I was a bit snobby about farm food but went into the store in Speke Liverpool a few months back and was pleasantly surprised.
All the staff there are excellent friendly and helpful. I worked in customer service for many years and the staff at this store are a breath of fresh air.
Now one of my favourite stores
10/10
Date of experience: February 14, 2025
Quality of their own brand ice-cream
Quality of their own brand ice-cream.
Total dissapointment.
Ice cream supposed to be creamy.
This product is more like frosen water and lacks flavour.
.
Date of experience: February 08, 2025
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