Farmfoods Reviews 540

TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Farmfoods in Hulme are brilliant staff. We are local charity Feed My City and managers are polite Courteous and very helpful. Thank Nathan and all the staff.

Rated 1 out of 5 stars

I recently visited Farmfoods after seeing promotions on YouTube that advertised great deals, so I went in with high expectations and even took a large trolley, thinking I’d be stocking up. However, the experience was nothing like what was advertised.

The store was shockingly small, cluttered, and poorly laid out—it felt more like a disorganized warehouse than a retail space. Shelves were half-empty, and the stock levels were extremely low. It honestly looked like the store was preparing to shut down. I ended up buying only a few items, feeling very let down.

To make matters worse, after placing my items on the checkout counter, a staff member came around and began inspecting my trolley in a way that felt rude and accusatory. It was an uncomfortable and disrespectful encounter that left a very bad impression. If this is the kind of customer service they condone, it reflects poorly on the entire company.

This was my first time at Farmfoods—and without a doubt, it will be my last. I wouldn’t recommend it to anyone. There are far better shopping experiences elsewhere.

Dagenham branch 

Rated 1 out of 5 stars

Farm foods Wakefield Lupset. Lot of people I know, myself included will no longer shop here. Out of school hours, the place inside and out is over run by young good for nothings stealing and intimidating customers

Rated 3 out of 5 stars

the staff in my local farmfoods are polite and freindly. shelfs always stocked up how ever the shop is getting mighty expensive now we used to buy the LA diner chicken fillets when it was 3 for £10 now it 3 for £15 so we don't bother no more we go to iceland now as there's still 3 for £10 not as good as farmfood but it will do as can't justify paying that much. farmfood used to be good and affordable not anymore 😕


Company details

  1. Supermarket
  2. Food Products Supplier
  3. Grocery Store

Written by the company

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

540 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

friendly staff

easy to shop ,pleasant staff too

Date of experience: April 10, 2025

Farmfoods logo

Reply from Farmfoods

Hi Jeanette!

Thank you for those lovely comments and taking the time to write in! I've passed your comments onto our Senior Management team!

Kind regards

James Curran

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Rated 5 out of 5 stars

Farmfoods in Hulme are brilliant staff

Farmfoods in Hulme are brilliant staff. We are local charity Feed My City and managers are polite Courteous and very helpful. Thank Nathan and all the staff.

Date of experience: April 16, 2025

Farmfoods logo

Reply from Farmfoods

Hi Mr Singh

I am delighted to hear that you are so pleased with Nathan and the team at our Hulme shop! I have today passed your kind comments onto the shop and the senior management team responsible! Farmfoods does try to help charities where we can, so please let me take this opportunity to wish you all the best with the Feed My City charity!

Kind regards

James

Rated 1 out of 5 stars

Disappointing First and Last Visit to Farmfoods

I recently visited Farmfoods after seeing promotions on YouTube that advertised great deals, so I went in with high expectations and even took a large trolley, thinking I’d be stocking up. However, the experience was nothing like what was advertised.

The store was shockingly small, cluttered, and poorly laid out—it felt more like a disorganized warehouse than a retail space. Shelves were half-empty, and the stock levels were extremely low. It honestly looked like the store was preparing to shut down. I ended up buying only a few items, feeling very let down.

To make matters worse, after placing my items on the checkout counter, a staff member came around and began inspecting my trolley in a way that felt rude and accusatory. It was an uncomfortable and disrespectful encounter that left a very bad impression. If this is the kind of customer service they condone, it reflects poorly on the entire company.

This was my first time at Farmfoods—and without a doubt, it will be my last. I wouldn’t recommend it to anyone. There are far better shopping experiences elsewhere.

Dagenham branch 

Date of experience: April 07, 2025

Farmfoods logo

Reply from Farmfoods

Good Morning James

I'm sorry to hear about your recent experience at our Dagenham shop. I have reached out to you to obtain some more information to allow us to look into this further. Additionally, if you could contact our Customer Services team at info@farmfoods.co.uk with the following reference number: 621375JC - that would be appreciated!

Kind regards

James Curran

Rated 5 out of 5 stars

A good experience

Visited today a nice shop also nice staff visited long Benton lots of good prices perhaps a few more signs pointing out lots more bargains

Date of experience: March 31, 2025

Farmfoods logo

Reply from Farmfoods

Hi Dave

I'm delighted by your comments relating to our Longbenton shop and please rest assured, I've shared these with the team! We do rely on feedback so I have also passed your comments regarding more signage onto our senior management team!

Thanks!

James Curran

Rated 1 out of 5 stars

Farm foods Wakefield Lupset

Farm foods Wakefield Lupset. Lot of people I know, myself included will no longer shop here. Out of school hours, the place inside and out is over run by young good for nothings stealing and intimidating customers

Date of experience: March 24, 2025

Farmfoods logo

Reply from Farmfoods

Hi Raymond

Thank you for taking the time to let us know about this issue at Horbury Road. Please rest assured that I have passed these comments onto the Area Manager responsible for this shop who will look into this and take any actions they deem necessary to resolve this!

Kind regards

James

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Rated 1 out of 5 stars

Poor quality

Most of the Farmfoods own brand items are expensive unless you buy several at a reduced price. It was my first visit and I bought three bags of frozen flavoured rice. I tried one and threw most of it away as it was so horrible. I bravely tried the next, paella, same again. The third is going straight in the bin. They were such poor quality. I sha'n't go there again.

Date of experience: March 01, 2025

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Reply from Farmfoods

Hi Kathy

I'm sorry to hear about your concerns with the pricing of certain own brand products! Whilst we do have a range of multibuy offers available in our shops, we always attempt to offer good value whether items are brought individually or together.

I'm also concerned about the three products you mention. If you could contact us with the full product name, best before date and batch code, quoting 610353JC as your reference number, that would be helpful. Our email address is csteam@farmfoods.co.uk

I look forward to hearing from you.

James

Rated 3 out of 5 stars

freindly staff just expensive

the staff in my local farmfoods are polite and freindly. shelfs always stocked up how ever the shop is getting mighty expensive now we used to buy the LA diner chicken fillets when it was 3 for £10 now it 3 for £15 so we don't bother no more we go to iceland now as there's still 3 for £10 not as good as farmfood but it will do as can't justify paying that much. farmfood used to be good and affordable not anymore 😕

Date of experience: February 07, 2025

Farmfoods logo

Reply from Farmfoods

Hi Kay!

I'm glad to hear that your local team are always so helpful and polite. If you could contact us quoting 610351JC as your reference number to info@farmfoods.co.uk, I'd be happy to pass those comments onto the team!

Additionally, I am sorry to hear about your concerns regarding recent price changes on the LA Diner range, whilst we are confident that Farmfoods still offers fantastic value across a great range of products, we do rely on customer feedback and I have passed your comments onto our Commercial Team for them to look into further.

Kind regards

James

Rated 1 out of 5 stars

I recently purchased a King Prawn…

I recently purchased a King Prawn Penang at Farm Foods, Basingstoke.

The image on the packaging suggested a colourful meal crammed with tasty morsels. The meal I received was an unattractive, unappetizing brown glutinous goo which I promptly served into the waste bin.

All product marketing and advertising in the UK must be legal, decent, truthful, honest and socially responsible. In this instance, the picture presented on the package was misleading and unrepresentative of the product.

I emailed FarmFoods and suggested the revision of marketing practises so that images of a meal accurately shows the product contained in the packaging. I have received no reply.

Date of experience: March 08, 2025

Farmfoods logo

Reply from Farmfoods

Dear Sir/Madam

I am sorry to hear that you've had an issue with one of our products - and I'm also concerned to hear that you have not received our response!

Having looked into this, I can see a member of our team have tried to reach out. If you could send us an email at csteam@farmfoods.co.uk quoting the reference number - 506773LB, we would be happy to assist further.

Kind regards

James

Rated 5 out of 5 stars

Great supermarket

Very good supermarket all food aisles are spacious and easy to move around, staff are very friendly and treat you like a person have a wide range of food and even cater for animals

Date of experience: February 26, 2025

Farmfoods logo

Reply from Farmfoods

Hi Cameron!

I'm delighted to hear that you are pleased with our shops and your comments have been shared with our senior management team!

James

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Rated 1 out of 5 stars

Well farmfoods as you can see your…

Well farmfoods as you can see your gorleston store manager James has quite the reputation for being rude and judgemental how you give these people employment is beyond me, Between james and the rude nikki i seriously wouldnt bother with this store, they even have the stiupidity to ask you to leave any shopping bags you enter with to be left at the side? so you obviously dont get accused of theft by nikki lol sad people, i will be in touch james.

Date of experience: February 28, 2025

Rated 1 out of 5 stars

Just been to Farmfoods in Pembroke…

Just been to Farmfoods in Pembroke Dock. It was 10am. The shop assistant said you can come in but we cannot serve you until 11am. WHAT STUPID IDIOT CAME UP WITH THAT RULE?. HE/SHE SHOULD BE FIRED. YOU MUST BE LOSING A FOTRUNE COUNTRYWIDE.Three other people also walked out and we all went to Tescos across the road. I won't be shopping there again.

Date of experience: March 02, 2025

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Reply from Farmfoods

Hi Mr Williams!

I'm sorry to hear about the inconvenience caused by our new opening hours. In shops such as this particular one, we open at 10:30 to allow customers some browsing time prior to opening our tills 11am - 5pm. For more information, please visit our website at https://www.farmfoods.co.uk/store-finder.php

I hope this information helps!

James

Rated 1 out of 5 stars

Unprofessional bunch of idiots searches…

1st odeal 08/11/2024 bought two large pizzas too large to fit in basket layed them over my shopping bag was outed as thief had bag searched told by a rude NIKKi it's what they do, contact manager apologises sending voucher as good gesture, vouchers never arrived.Latest 28/02/2025 had bag searched again by a rude NIKKI, contacted gorleston manager JAMES who basically called me a thief, so do not enter the shop with any other bags because although the manager JAMES says it isnt there policy they do indeed search your bags, AVOID at all costs.

Date of experience: February 28, 2025

Rated 1 out of 5 stars

TERRIBLE

As a disabled shopper last year I had a problem with gaining access to the tills as they are always stacked with products meaning very limited room. I spoke with the area manager Sophie Brown who helped with the matter. Shopping got better until today when I had to empty my two shopping bags and leave as could not get served. Called head office and the person I called just kept over talking me, interrupting me and refused to supply her name. The second person I called said his name was James and that he was in charge of customer services and loved talking to me like I was a 3 year-old. SO NICE TO BE TREATED LIKE THIS

Date of experience: February 28, 2025

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Rated 1 out of 5 stars

blyth not serving customers until 11am…

blyth not serving customers until 11am yet it’s open from 9am & there’s now 15 people with shopping waiting especially elderly customers who after years of living here & shopping here have not heard from this rule by anyone it’s basically stupid practice as 24 hr tescos & asdas sell 24 hrs so farmfoods need to rethink their policy its nonsense to be kept waiting 30 mins on a Sunday morning

Date of experience: February 23, 2025

Rated 5 out of 5 stars

Bargain City :)

I don't shop at farmfoods often but when I do there's always a bargain to be found and for me this time it was a black and Decker drill and Sander combo with carry bag for less than £50 which I looked up was roughly half price. Always clean, staff are always friendly and helpful and it's always a pleasure to visit.

Date of experience: February 28, 2024

Rated 5 out of 5 stars

Farm foods Longton.

Farm foods Longton.
Doesn't matter how many times we go there the manager called Naphen is allways willing to put himself out to help us. He's fantastic helpful and always polite a big thankyou from us.
The store is clean well stocked and has a great choice of food, I would fully recommend it

Date of experience: February 19, 2025

Rated 5 out of 5 stars

Speke store is amazing staff friendly…

Speke store is amazing staff friendly kind and happy store is always squeaky clean as are all the freezers glasses , shelves , everything's amazing ,I suggested this location for the speke store and was surprised when it opened not long after in the location I suggested so was really chuffed , it's good to see a well stocked clean giant store which really does have everything we shop here regularly to show our support for one of the lesser mentioned stores in UK which should be mentioned more as they are growing and I believe will soon knock Iceland off there prices are low deals are affordable especially kids foods too a good selection ,they have a good s election of cheap drinks and crisps sweets , a very affordable shop for everyone at the prices they list everyone should shop here I certainly will for the foreseeable future , I visited the belle vale store it's huge but you don't get the same happy vibe as the speke store so for now we'll stick to that , way to go speke store you know who I am ! We're always in the store ,best wishes guys .

Date of experience: February 19, 2025

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Rated 5 out of 5 stars

Fantastic staff

I was a bit snobby about farm food but went into the store in Speke Liverpool a few months back and was pleasantly surprised.

All the staff there are excellent friendly and helpful. I worked in customer service for many years and the staff at this store are a breath of fresh air.

Now one of my favourite stores

10/10

Date of experience: February 14, 2025

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