3.8
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The directions for heating are; too small, the font is way too small. The mention of "bento" is a word only familiar in a Japanese reataurant. Delete that word. Putting the meal on the edge of the microwave is also wrong, we have rotating plates that heat evenly. ... The brocoli is always mushy. The overuse of powdered peppers for flavor enhancing is evident.
My husband and I absolutely love these meals, especially because we both work and it’s hard to plan meals ahead of time.
Saves time and money at the grocery store, believe it or not, we don’t buy all the unnecessary junk that you buy when you go shopping hungry!!
We just pick out our meals and have confidence that we’re eating healthier. Portion control and balanced nutrition, both my husband and myself have lost weight and feel healthier.
Thank you Factor , I feel like I have my own personal chef !!
Customer support is great and has been very helpful!!
I do not like the behavior of your website or android app. Food is more than acceptable but it often takes several passes to make selections for the following week on your app/website. If I accidentally tiuch something on the screen I often lose everything I've selected. Takes over 1/2 hour for my wife and I to select 10 meals. No way to save progress before selecting the requisite number of meals. Sometimes I select Add and nothing happens;after 20 seconds I hit add again and now ive selected 2 meals. Response is terrible.
Food is delicious, no compliants with that. Delivery could be much better, drivers never pay attention to customers requests whether using front/garage door, they never ring the bell - which would be helpful especially when one is disabled. I believe that should be addressed, there are loads of folks that have mobility problems.....then why leave the box right smack in middle of doorway, giving u a problem opening the door?? Give me a break!
1853 Suncast Ln, 60510, Batavia, United States
3.8
75K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Quality meals and timely delivery.
Date of experience: April 08, 2025
This is the second time I have been ordering Factor meals. I remember the first time I liked the food much better, they were better tasting. I am going to stay with it for awhile and see if it may just be the few that I have tried, but am not real happy with them right now.
Date of experience: July 01, 2024
Every item I’ve tried has been EXCELLENT. So much better than others I’ve tried which are devoid of spices! Only complaint I would have is the plastic sealing the food is extremely difficult to remove. Let whoever seals the food know they go above and beyond!
Date of experience: March 23, 2025
the android app is really bad, i can keep a chat with costumer service, dont notify for new messages and then after 1 minute you loose your thread, lots of bugs in there. its really annoying. food is just fine, i dont like the plastic container though
Date of experience: May 14, 2025
Generally, i really I really enjoy my meals from Factor. There are two things i would encourage, less sodium and more vegatables.
Date of experience: April 06, 2025
It is great when you are in a bind and short on time. I am a full-time RN, mom, and full time student, with a husband who works on the road and is gone most of the time. Pros: Good food that is filling and a time saver. Cons: way to expensive after the promotion, broccoli portions are 3 florets, way too much sodium, lunch choices cost extra leaving you with eating hot meals, and they do not have fresh/raw vegetables options. Quinoa bowels would be a great addition and cost is low to make. Because of the cons, I went back to food prep. I was missing our fresh spring meals. Plus the factor meals were getting "old". Would I do it again? If I was in a bind for time and the cost was lower yes. Between my husband and I, with my 2 kids eating some of the meals, we were spending $400 a week on Factor with both accounts.
Date of experience: March 23, 2025
Company charged us for meals we did not purchase and refused to refund us. Do not trust their customer service or accounting department.
Date of experience: February 01, 2025
Good food mostly when I’ve received boxes but terrible customer service. Moved recently and when I updated my address it apparently didn’t save, which I didn’t realize until I was tracking my recent delivery. Customer service refused to help in any way not willing to replace, offer a discount, resend with me paying additional shipping, nothing. Cancelled my account and they didn’t care one bit. That’s their choice but not a company I’d like to stay with when paying so much. Plenty of other meal service options.
Date of experience: May 13, 2025
Reply from Factor_
Hi Jacquelin Dunbar,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with updating your address not saving correctly and the lack of support from our customer service team when your delivery went to the wrong location, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
well....i responded before with no reply from factor. i did realize on my own i was able to adjust the amount of emails i recive.
i recommended my friend tania and she will get food in a few days --- do i get a $40 credit or what?
i keep receiving emails that my friend isky is sending me a meal for some reason but when i click on it says nothing about it -- confusing.
again, the food is good but as i mentioned last time often very light on veggies --- sometimes very good t
though.
thx
Date of experience: April 05, 2025
Reply from Factor_
Hi Gary Garbowitz,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with referral credit confusion, email communication issues, and concerns about meal veggie portions, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Didn’t deliver when they said they would and then said it’s still in the warehouse 1 day after, but with no planned date. So I’m here just buying food assuming it won’t come. I can’t use a service that doesn’t deliver when you need it to, defeats the purpose of it. Avoid even with the vouchers.
Date of experience: May 12, 2025
Reply from Factor_
Hi Sunny P,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order not being delivered as scheduled, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The FactorTeam
I just had the lemon pancakes with blueberry compote and sauages. I found the lemon pancakes wonderful. Lemon taste was subtle not sharp. The compote and syrup both added to the overall flavor. The sausages were easy to cut and not at all tough. This contrasts with the pork and steak other items contained.i could barely cut or chew those.
Date of experience: April 10, 2025
Reply from Factor_
Hi Sylvia Murdoch,
We are so sorry to learn about your experience with the meals in your box! Please know, this is not the experience we want for you, and we are here to work with our quality department! We will forward this feedback to our teams and partners, but we would like to hear more. A member of our team will be reaching out via email to discuss your experience.
Warm regards
The Factor Team
I love that Factor has been delivering on time and love the flexibility of the whole thing. Meals are also tasty.
Two things I wish Factor did better on:
. Some meals come with a small amount of sides (I have gotten two small pieces of broccoli before in the meal box which is definitely not enough). This goes for the protein as well. Some chicken pieces are significantly smaller.
. I don’t like the inclusion of palm oil in so many meals. I personally have to avoid most oils (with the exception of olive oil) and this makes it difficult to find meals for me. Please consider moving away from using palm or soybean oil.
Date of experience: April 30, 2025
Reply from Factor_
Hi G,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
We will pass this information on to our teams in hopes that it can be used when making changes and improvements about the portions of the ingredients and your meal preferences in the future. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Ordering is complicated. I hit the box for no spicy and I got some spicy my stomach can’t take spicy. Also it would be nice to have less salt. No complaints about the food it is delicious and so convent to have a good meal. My daughter and grand daughter get a box also.This is a good gift for Mother’s Day Father’s Day and Christmas great gift for seniors especially men who are alone and can’t cook. You should advertise that.i love factor
Date of experience: May 08, 2025
Reply from Factor_
Hi Grace,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
My order did not include the 2 ADD-ONS I have recevied in my previous 4 orders .... the tumeric immunity shots I look forward to every time ... IT WAS NOT INLCUDED THIS TIME ... WAS THIS AN ERROR ? Please let me know what happened ?
FRANK (914) 500-7728
Date of experience: March 05, 2025
Reply from Factor_
Hi Frank,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with turmeric immunity shots was missing from your recent order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Warm regards,
The Factor Team
I keep getting over packed boxes that have been opened, probably becuz too much weight of the ice package. Those bust open my meals and make a HUGE mess for the messy insides of the busted ice packs.
Date of experience: April 09, 2025
Reply from Factor_
Hi,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with boxes being overpacked and damaging your meals during transit we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email.
Warm regards,
The Factor Team
I received a coupon in the mail for $175 off my first few orders to return. I Signed back up and they switched my coupon; instead of $175 off my first few orders, they'd give me $250 off my first 10 orders. I could cancel the discount of $250, but there wasn't any way of seeing that I'd get $175 coupon applied. I bit the bullet and signed back up anyways. I got my box on Sunday.
Normally I get emails of "last day to modify next order." I didn't get one this time. Monday night, the charge for the NEXT BOX goes through. I contacted customer service to request a refund. They refused repeatedly. Instead, they offered me a credit on the following box and basically said bye. I told them I didn't see the credit. They assured me it was there. I explained to them it's not showing up. They finally "understood" and explained I only get the credit if I don't use any coupon codes... So instead of getting $175 off the first few boxes, I am stuck with 20% off *10* boxes *before* the credit applies, and they wouldn't tell me this up front?
Overall a very negative experience.
Date of experience: May 13, 2025
Reply from Factor_
Hi Josh,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the unexpected order and promotional offer, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email.
Warm regards,
The Factor Team
Love the meals and how fast to heat on my lunch breaks.
Date of experience: April 16, 2025
Reply from Factor_
Hi Mary,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
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