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eCosmetics.com Reviews 5,313

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ecosmetics came up in my search for a Skinceuticals product. I've never heard of this company and some of the first reviews I read were negative. I was leary about placing an order but they offered a discount on my purchase that I couldn't pass up. Correspondence regarding my order was prompt and I received it as expected. Packaging was so good and very professional looking. I've received several emails since receiving my order offering additional savings. So I took advantage of another discount and placed an order today for the cleanser I use. It has already shipped. Ecosmetics offers 100s of brands but may not carry all of the brand's products. I hope one day they carry 'It Cosmetics Celebration Foundation'. I also have a granddaughter who uses Byoma products which are not available.

Rated 5 out of 5 stars

I appreciate getting emails and notices about specials. You supply products that can't be found otherwise. Ordering and delivery is prompt. Thank you!
Judy Melin

Rated 5 out of 5 stars

eCosmedics is my go to for my brand Cosmedix supplies, you guys have by far the best prices and on top of that always have coupons. It's just such a relief to get the things I need at an affordable price and not to mention it's always shipped super quick

Rated 2 out of 5 stars

The details on their 3 different Drowsey sleep masks was challenging to find. It would be useful for them to give a different name for the eye mask that offers eye socet support that comes in 3 colors. The phone support was very good. The phone support looked for the information so I could find it. Then I was able to purchase the eye mask.


Company details

  1. #12 of 40 best companies in Cosmetics Store

Written by the company

Looking for eCosmetics Reviews - Is eCosmetics.com legit? Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market. Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

Why Choose eCosmetics.com?

Written by the company

The Biggest Names in Beauty
Get the same exact beauty brands you love delivered right to your door.
Fast, Free Delivery & Returns
Orders over $49 get fast, free shipping and returns are always free of charge.
100% Satisfaction Guaranteed
You will love everything about your order, or we will make it right for you - 100% Satisfaction Guaranteed.

Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Awesome Site

It was very easy to find what I was looking for and the checkout process was also easy!

Date of experience: May 15, 2025

eCosmetics.com logo

Reply from eCosmetics.com

We appreciate your kind words! We strive to make our website user-friendly and we're glad you found it easy to navigate and complete your purchase.

Rated 1 out of 5 stars
Verified

I canceled this subscription in march

I canceled this subscription in march. It confirmed that it canceled. You guys are still charging my card to send me a product I don’t want

Date of experience: May 15, 2025

eCosmetics.com logo

Reply from eCosmetics.com

We're sorry to hear about your experience and understand how frustrating this must be. After reviewing your account, we can confirm that the subscription was just cancelled today, May 15, through the account page. The most recent renewal was processed as scheduled, prior to the cancellation. Please note that cancelling a subscription does not retroactively affect any orders that have already been processed. In order to prevent a renewal, the cancellation must be completed before the subscription's renewal date. One of our customer care representatives has reached out to assist you directly and ensure this is resolved as smoothly as possible. Our support team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday through Sunday from 9 a.m. to 9 p.m. EST.

Rated 5 out of 5 stars

Thousands if products available

You have alot of products and I always find what I am looking for here and the shipping is fast and it is just pergect

Date of experience: May 15, 2025

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Reply from eCosmetics.com

Thank you for the 5 stars! We are so happy that you found the products you love, and that you received your orders promptly. We look forward to serving you again.

Rated 5 out of 5 stars
Verified

Great discount offers

Ecosmetics came up in my search for a Skinceuticals product. I've never heard of this company and some of the first reviews I read were negative. I was leary about placing an order but they offered a discount on my purchase that I couldn't pass up. Correspondence regarding my order was prompt and I received it as expected. Packaging was so good and very professional looking. I've received several emails since receiving my order offering additional savings. So I took advantage of another discount and placed an order today for the cleanser I use. It has already shipped. Ecosmetics offers 100s of brands but may not carry all of the brand's products. I hope one day they carry 'It Cosmetics Celebration Foundation'. I also have a granddaughter who uses Byoma products which are not available.

Date of experience: May 14, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind feedback! We’re absolutely delighted to hear that you had a 5-star experience with us!

Our team works diligently and professionally to ensure that every valued customer receives the best service possible. We're grateful for the opportunity to fulfill your order with ease and are thrilled that you’re satisfied with your experience.

We offer promotional discounts and savings every day, and we truly appreciate your thoughtful words and suggestions. We look forward to fulfilling your future orders and continuing to serve you!

Rated 5 out of 5 stars

Product was sent in a timely manner and…

Product was sent in a timely manner and product was securely wrapped.

Date of experience: May 01, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the 5-star review! We take great pride in the prompt and secure delivery of your orders. We look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

Easy to navigate website

Easy to navigate website, great prices, expedient delivery.

Date of experience: May 07, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the 5-star review! We’re so glad to hear that you had a smooth and great shopping experience. Our goal is always to provide the best possible service to our customers, and it means a lot to know we're meeting that mark. Your feedback is truly appreciated, and we look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

I appreciate getting emails and notices…

I appreciate getting emails and notices about specials. You supply products that can't be found otherwise. Ordering and delivery is prompt. Thank you!
Judy Melin

Date of experience: May 06, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We're truly grateful for your kind words and support. We look forward to continuing to serve you!

Rated 5 out of 5 stars
Verified

The price

Like the products you offer

Date of experience: May 14, 2025

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Reply from eCosmetics.com

Thank you so much for the 5-star review! We are glad to hear you like the products we offer. Your support means a lot to us, and we look forward to continuing to serve you!

Rated 5 out of 5 stars
Verified

Love it

Website easy to use. Very happy to be able to get 25% off a new fragrance. Fairly quick USMAIL delivery, well packaged for protection.

Date of experience: May 07, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind review! We're thrilled to hear you found the website easy to use and enjoyed the discount on your new fragrance. We're also glad your order arrived quickly and well-packaged. We truly appreciate your support and look forward to serving you again!

Rated 4 out of 5 stars

Great selection of products and decent…

Great selection of products and decent prices! The website is user-friendly, making shopping a breeze. Shipping was quick, but I wish they had more detailed product descriptions. Overall, a solid experience!

Date of experience: January 13, 2025

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Reply from eCosmetics.com

We’re so happy to hear you had a great experience with us and that you’re enjoying our pricing! At eCosmetics, we strive to make shopping as easy and affordable as possible.

Thank you for your feedback regarding our product descriptions—we truly appreciate it and will be sure to pass the message along to the appropriate team.

We’re thrilled to have you as a customer and look forward to fulfilling your future orders!

Rated 5 out of 5 stars
Verified

Awesome prices and super fast…

Awesome website and super fast shipping! I found my hair serum for an affordable price on here!

Date of experience: May 13, 2025

eCosmetics.com logo

Reply from eCosmetics.com

We are absolutely delighted to hear that you had a 5-star experience with us! At eCosmetics, we strive to make shopping as easy, enjoyable, and affordable as possible.

We truly appreciate your support and can’t wait to fulfill your future orders!

Rated 5 out of 5 stars
Verified

Easy process.

Date of experience: May 08, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5 stars! We are so happy to hear that you have had such a positive experience with us. Your satisfaction is our top priority, and we look forward to your future orders.

Rated 4 out of 5 stars
Verified

The shipping time was exceptional

The shipping time was exceptional, and speaking with the representative was helpful

Date of experience: May 08, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind review! If there’s anything we could do to make your experience a full five stars next time, we’d love to hear your feedback. We're always looking to improve. Thank you again for your support!

Rated 5 out of 5 stars
Verified

I like your products.

I like your products

Date of experience: May 13, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind words and 5-star review! 🌟 We're so glad to hear you like our products. It means the world to us. If there's anything you'd love to see next or if you have a favorite, let us know! 💛

Rated 2 out of 5 stars
Verified

It took time to find specfics on the 2 Drowsey sleep masks.

The details on their 3 different Drowsey sleep masks was challenging to find. It would be useful for them to give a different name for the eye mask that offers eye socet support that comes in 3 colors. The phone support was very good. The phone support looked for the information so I could find it. Then I was able to purchase the eye mask.

Date of experience: May 10, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you for updating your review. We're glad our customer care team was able to assist you in finding the right Drowsy sleep mask and ensure you had the information you needed to complete your purchase. We appreciate your suggestion about naming the eye mask with socket support more clearly—feedback like this helps us improve the shopping experience for everyone. Please let us know if there is anything else we can do to make this a 5-star experience. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Rated 5 out of 5 stars
Verified

Fast shipping and discount coupon that…

Fast shipping and discount coupon that is why we ordered 2 of them Lancome Tonique Eclat

Date of experience: May 12, 2025

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Reply from eCosmetics.com

Thank you for your kind review! We're thrilled you enjoyed the fast shipping and discount coupon. We cannot wait for you to receive your order.

Rated 5 out of 5 stars
Verified

It was just so easy to order

It was just so easy to order

Date of experience: May 12, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback and look forward to serving you again!

Rated 5 out of 5 stars
Verified

Love love this product

Love love this product. Love customer service.

Date of experience: May 12, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your wonderful review! We're thrilled to hear that you love the product and had a great experience with our customer service. Your satisfaction means the world to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars
Verified

It was a sight I hadn't been to…

It was a sight I hadn't been to previously, so I tried it. I found what I was looking for and ordered it.

Date of experience: May 12, 2025

eCosmetics.com logo

Reply from eCosmetics.com

Thank you for giving our site a try! We're glad to hear you found what you were looking for and placed an order. We hope you enjoy your purchase and look forward to serving you again in the future!

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