4.3
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Easy to find the book I wanted, easy to pay and download. Font increases to 200% which is not large enough on a phone for people with vision issues. Although font can be changed and background colour can be changed to make words more easy to see. Pagination could be better too many words running over into the next line but otherwise ok
I was very impressed with the speed and efficiency of my return. I had a problem with an order and I got an immediate response to my email and the issue resolved expeditiously. Thank you!
UPDATE:
seems like the submit button to create a ticket with the support team did not work on the website. After reaching out to eBooks.com via email, they were super helpful.
OLD REVIEW:
It is really concerning that on Trustpilot eBooks.com can answer within the same day, but when I created a ticket directly from my profile to have my issue addressed last week (related to
Invoice No. 256879255), no one seems to care about it. Probably my first and last e-book I have purchased here. Be careful guys!!!
I am running an experiment, can I de USA myself as I am one of the people who fears the worse. I read ebooks, I now read on a non USA app at the moment using android but thinking of going Linux when I work it out. Where do I get my books from, eBooks dosn't fly the flag but at least they don't seem political, they still charge the same. A step forward.
Written by the company
You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.
Are you actually reviewing the right company?
Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.
Are you having technical problems?
Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new
27 Railway Road, 6008, Subiaco, Australia
4.3
294 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I was very impressed with the speed and efficiency of my return. I had a problem with an order and I got an immediate response to my email and the issue resolved expeditiously. Thank you!
Date of experience: May 02, 2025
Reply from eBooks.com
Cyruss,
Thank you very much for taking the trouble to give us a 5-star review. I'm glad things were resolved quickly for you!
Best wishes,
James
www.ebooks.com
Easy to find the book I wanted, easy to pay and download. Font increases to 200% which is not large enough on a phone for people with vision issues. Although font can be changed and background colour can be changed to make words more easy to see. Pagination could be better too many words running over into the next line but otherwise ok
Date of experience: May 02, 2025
Reply from eBooks.com
Hello Cath,
Thank you very much for your 5 stars!
And thank you for your thoughts on our reader app. We're developing a brand new mobile app, with a strong focus on accessibility. It's going through some months of testing right now and it looks very promising. If you download and use that app (we'll advise all our customers when it's released), we would be very keen to her your thoughts.
The plan is to make the new app a dream come true for people with vision issues.
Best wishes and happy reading,
Anna
www.ebooks.com
I got a fine offer.
No problems purchasing and downloading the book.
Date of experience: May 02, 2025
Reply from eBooks.com
Hello Ole, and thank you very much for this kind review!
Best wishes,
James
www.ebooks.com
My buying the ebook from start to finish was quick and easy and my reading on line is going equally as well.
Date of experience: May 01, 2025
Reply from eBooks.com
Thank you very much for your kind review. I'm glad it all works well for you.
Best wishes,
James
www.ebooks.com
As good as any other app. Much better than some.
Date of experience: April 28, 2025
Reply from eBooks.com
Thank you for your review, Wendy. We're working on a new reader app which we hope will be a significant improvement on the current version. Big improvements in the features available and ease-of-use.
Best wishes,
James
www.ebooks.com
UPDATE:
seems like the submit button to create a ticket with the support team did not work on the website. After reaching out to eBooks.com via email, they were super helpful.
OLD REVIEW:
It is really concerning that on Trustpilot eBooks.com can answer within the same day, but when I created a ticket directly from my profile to have my issue addressed last week (related to
Invoice No. 256879255), no one seems to care about it. Probably my first and last e-book I have purchased here. Be careful guys!!!
Date of experience: April 12, 2025
Reply from eBooks.com
Hello Juraj, thanks for the two stars (considering it might have been 1).
And I'm sorry we let you down here.
We pretty consistently respond to support queries within an hour or few. Is it possible our reply went to spam?
I've looked into our help desk but can't see any recent correspondence from Juraj in there. Can you please email reading@ebooks.com with the email address that you registered with us and I'll make sure it gets to the right person, pronto. If you can include the invoice (receipt) number for your purchase that will help, but just the email address should get us there.
Best wishes,
Anna
www.ebooks.com
Very easy to use website, purchase was quick, as was the download.
After adding an item to my basket it would be useful to be sent back to place where I was in my search instead of back to the start of my search.
Date of experience: April 14, 2025
Reply from eBooks.com
Hi David,
Thank you very much for the 5 stars! And thank you also for the suggestion, which is definitely a good idea. I have forwarded it to our development team for implementation.
Happy reading!
Anna
Easy to find what I'm looking for.in multiple modes...
Date of experience: April 12, 2025
Reply from eBooks.com
Thank you very much for taking the trouble to review eBooks.com, Tara. Happy reading!
James
www.ebooks.com
I wanted to find an alternative to amazon, which is really needed. I cannot download my e-books and read them without being forced to download their own reader. All ebooks are purchased at the same price as the print, the font is small, zooming in makes it blurry and is a feature not always available. the pages take time to load and if I want to go back, the pages are blank and more loading is necessary. using an oly kindle is not possible. all in all terrible experience. I am going back to paper books and unfortunately amazon for some that I can't get at my local bookstore, but this website is just too much work at such a price.
Date of experience: April 12, 2025
Reply from eBooks.com
Hello Jade,
I'm very sorry you had such a disappointing experience at eBooks.com.
Please reach out to our help desk and they will be glad to process a full refund. support@ebooks.com.
Best wishes,
Anna
www.ebooks.com
I don't recall subscribing to this site; however, I have been charged $49.00 on my credit card. I obtained their telephone number through my bank and called them THREE times, explaining the situation and requesting a refund. They said the same thing three times: We will issue you a credit, which will take about 7-10 days. Today is April 10th, and I haven't received anything. The gal I had spoken with this morning was cocky and very rude. I didn't get to finish what I was saying, and she hung up on me. Is this what you call business etiquette? By the way, I have called them on January 31, February 11, and today, April 10th.
Date of experience: April 10, 2025
Reply from eBooks.com
Thank you for contacting us via TrustPilot. However you have reviewed the wrong company. We have no record of any contact from you on this matter. Our telephone support staff are all male at the moment; no females - so clearly you spoke with a different company, not eBooks.com.
There are a lot of companies with the word "ebook" in their names. Please check your credit card account for the exact name of the merchant who did bill you, and contact them.
If you require further help, just contact our help desk at https://support.ebooks.com/hc/en-us/requests/new.
Negative reviews like this can really hurt our business. I would be very grateful if you could return to TrustPilot and correct this review.
Yours sincerely,
James
www.ebooks.com
Fair prices, easy to use. Well working search engine.
Date of experience: April 07, 2025
Reply from eBooks.com
Hello Trond and thank you very much for taking the time to submit a 5-star review! We're very grateful.
Kind regards,
Anna
www.ebooks.com
Looking to get away from Amazon. This works fine.
Date of experience: April 02, 2025
Reply from eBooks.com
Thank you for joining us Joe!
Best wishes,
Anna
www.ebooks.com
I'm another person who has regretted purchasing with ebooks.com due to the VERY clunky interface offered by both the online and downloaded readers.
The downloaded reader is especially terrible.
The interface and page viewing functionality are poor, and it claims to provide a search function, but it doesn't actually work.
I can also now no longer read a purchased book using the online reader (I keep getting an error message that I've tried to download the book too many times, which makes no sense!). I've followed the FAQ advice to resolve this with no success and have now contacted support twice but have not had any acknowledgement or response.
Date of experience: April 01, 2025
Reply from eBooks.com
Hello Not-happy-Jan,
I can see why you're not happy, and must apologise for the disappointing experience you had at eBooks.com.
We should organise a full refund. Please write to us at reading@ebooks.com and we'll get that done pronto. Include the email address that you signed up with (in case it's different from the one you're writing to us from).
We'll also look into what went wrong with your reading experience, to apply necessary remedies.
Right now we're working on a totally new reading experience for desktop, mobile and streaming, which will be launched later in the year. Hopefully that will mean an all-round better reading experience for our customers.
Best wishes,
James
www.ebooks.com
I am running an experiment, can I de USA myself as I am one of the people who fears the worse. I read ebooks, I now read on a non USA app at the moment using android but thinking of going Linux when I work it out. Where do I get my books from, eBooks dosn't fly the flag but at least they don't seem political, they still charge the same. A step forward.
Date of experience: March 23, 2025
Reply from eBooks.com
Hello Richard,
Thanks so much for your review, and I hope your experiment works out well for you.
Just FYI, eBooks.com is a 100% Australian owned family business. We have an operating subsidiary in the UK but do not have any US operations.
Best wishes,
Anna
www.ebooks.com
Great selection, good prices, easy shopping, and my new go-to site for purchasing e-books.
Date of experience: March 21, 2025
Reply from eBooks.com
It's great to hear from you, Vibeke, and I'm so glad you're enjoying eBooks.com. Happy reading!
James
www.ebooks.com
It's easy to find DRM-free books - one checkmark! :)
Date of experience: March 19, 2025
Reply from eBooks.com
Hi AileTheAlien,
Thanks so much for your review. Glad to oblige!
Anna
www.ebooks.com
I’m a returning customer retracing my steps. A matter of practicing.
Date of experience: March 18, 2025
Reply from eBooks.com
Thank you for your review, Rob - welcome back!
Best wishes,
James
www.ebooks.com
Ebooks is convenient and accessible. The voucher set up allows me to get the study guides and books to the students who need these materials.
Date of experience: March 16, 2025
Reply from eBooks.com
Hello Elizabeth,
Thank you very much for this 5-star review - it means a lot. Do let us know if there's anything we can do to make the process simpler for you.
Best wishes,
James
www.ebooks.com
Everything is easy to use and smooth to open
Date of experience: March 17, 2025
Reply from eBooks.com
Hi Octavia,
Thank you very much for taking the trouble to give eBooks.com a 5-star review.
I hope you continue to enjoy our service.
Best wishes,
James
www.ebooks.com
I've bought a few books from this site and I am completely satisfied. If you want to buy books and own them (not "renting" them) then it's the perfect site.
Date of experience: March 08, 2025
Reply from eBooks.com
Hello Anastasia,
Thank you so much for your kind review. Yes, there's certainly something comforting about downloading the actual file!
Best wishes,
James
www.ebooks.com
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