eBooks.com Reviews 289

•

4.2

Book Store

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UPDATE:
seems like the submit button to create a ticket with the support team did not work on the website. After reaching out to eBooks.com via email, they were super helpful.

OLD REVIEW:
It is really concerning that on Trustpilot eBooks.com can answer within the same day, but when I created a ticket directly from my profile to have my issue addressed last week (related to
Invoice No. 256879255), no one seems to care about it. Probably my first and last e-book I have purchased here. Be careful guys!!!

Very easy to use website, purchase was quick, as was the download.
After adding an item to my basket it would be useful to be sent back to place where I was in my search instead of back to the start of my search.

I wanted to find an alternative to amazon, which is really needed. I cannot download my e-books and read them without being forced to download their own reader. All ebooks are purchased at the same price as the print, the font is small, zooming in makes it blurry and is a feature not always available. the pages take time to load and if I want to go back, the pages are blank and more loading is necessary. using an oly kindle is not possible. all in all terrible experience. I am going back to paper books and unfortunately amazon for some that I can't get at my local bookstore, but this website is just too much work at such a price.

I don't recall subscribing to this site; however, I have been charged $49.00 on my credit card. I obtained their telephone number through my bank and called them THREE times, explaining the situation and requesting a refund. They said the same thing three times: We will issue you a credit, which will take about 7-10 days. Today is April 10th, and I haven't received anything. The gal I had spoken with this morning was cocky and very rude. I didn't get to finish what I was saying, and she hung up on me. Is this what you call business etiquette? By the way, I have called them on January 31, February 11, and today, April 10th.

Company details

Book Store

About eBooks.com

Written by the company

Launched in 2000, eBooks.com is a popular ebook retailer with a reputation for innovation, integrity and independence. We sell ebooks direct to millions of consumers around the world, with five local sales portals in the US, Canada, UK, Europe and Australia.

You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.

Are you actually reviewing the right company?

Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.

Are you having technical problems?

Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new

Contact info

27 Railway Road, 6008, Subiaco, Australia
+611800431523
corp@ebooks.com
dl.ebooks.com

4.2

Great

289 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Updated Apr 18, 2025

Submit button issues to create a ticket with CS

Date of experience: April 12, 2025

Reply from eBooks.com

Apr 18, 2025

Hello Juraj, thanks for the two stars (considering it might have been 1).

And I'm sorry we let you down here.

We pretty consistently respond to support queries within an hour or few. Is it possible our reply went to spam?

I've looked into our help desk but can't see any recent correspondence from Juraj in there. Can you please email reading@ebooks.com with the email address that you registered with us and I'll make sure it gets to the right person, pronto. If you can include the invoice (receipt) number for your purchase that will help, but just the email address should get us there.

Best wishes,

Anna
www.ebooks.com

Apr 15, 2025

Very easy to use website

Date of experience: April 14, 2025

Reply from eBooks.com

Apr 16, 2025

Hi David,

Thank you very much for the 5 stars! And thank you also for the suggestion, which is definitely a good idea. I have forwarded it to our development team for implementation.

Happy reading!

Anna

Apr 15, 2025

Easy to find what I'm looking for.in…

Easy to find what I'm looking for.in multiple modes...

Date of experience: April 12, 2025

Reply from eBooks.com

Apr 15, 2025

Thank you very much for taking the trouble to review eBooks.com, Tara. Happy reading!

James
www.ebooks.com

Apr 13, 2025

too much work for such a price, not reader-friendly

Date of experience: April 12, 2025

Reply from eBooks.com

Apr 14, 2025

Hello Jade,

I'm very sorry you had such a disappointing experience at eBooks.com.

Please reach out to our help desk and they will be glad to process a full refund. support@ebooks.com.

Best wishes,

Anna
www.ebooks.com

Apr 10, 2025

Poor Business Practice

Date of experience: April 10, 2025

Reply from eBooks.com

Apr 10, 2025

Thank you for contacting us via TrustPilot. However you have reviewed the wrong company. We have no record of any contact from you on this matter. Our telephone support staff are all male at the moment; no females - so clearly you spoke with a different company, not eBooks.com.

There are a lot of companies with the word "ebook" in their names. Please check your credit card account for the exact name of the merchant who did bill you, and contact them.

If you require further help, just contact our help desk at https://support.ebooks.com/hc/en-us/requests/new.

Negative reviews like this can really hurt our business. I would be very grateful if you could return to TrustPilot and correct this review.

Yours sincerely,

James
www.ebooks.com

Apr 8, 2025

A no nonsense ebook retailer

Fair prices, easy to use. Well working search engine.

Date of experience: April 07, 2025

Reply from eBooks.com

Apr 8, 2025

Hello Trond and thank you very much for taking the time to submit a 5-star review! We're very grateful.

Kind regards,

Anna
www.ebooks.com

Apr 2, 2025

Looking to get away from Amazon

Looking to get away from Amazon. This works fine.

Date of experience: April 02, 2025

Reply from eBooks.com

Apr 3, 2025

Thank you for joining us Joe!

Best wishes,

Anna
www.ebooks.com

Apr 2, 2025

Poor reader quality and no response to support request

I'm another person who has regretted purchasing with ebooks.com due to the VERY clunky interface offered by both the online and downloaded readers.
The downloaded reader is especially terrible.
The interface and page viewing functionality are poor, and it claims to provide a search function, but it doesn't actually work.
I can also now no longer read a purchased book using the online reader (I keep getting an error message that I've tried to download the book too many times, which makes no sense!). I've followed the FAQ advice to resolve this with no success and have now contacted support twice but have not had any acknowledgement or response.

Date of experience: April 01, 2025

Reply from eBooks.com

Apr 2, 2025

Hello Not-happy-Jan,

I can see why you're not happy, and must apologise for the disappointing experience you had at eBooks.com.

We should organise a full refund. Please write to us at reading@ebooks.com and we'll get that done pronto. Include the email address that you signed up with (in case it's different from the one you're writing to us from).

We'll also look into what went wrong with your reading experience, to apply necessary remedies.

Right now we're working on a totally new reading experience for desktop, mobile and streaming, which will be launched later in the year. Hopefully that will mean an all-round better reading experience for our customers.

Best wishes,

James
www.ebooks.com

Mar 23, 2025

I am running an experiment

I am running an experiment, can I de USA myself as I am one of the people who fears the worse. I read ebooks, I now read on a non USA app at the moment using android but thinking of going Linux when I work it out. Where do I get my books from, eBooks dosn't fly the flag but at least they don't seem political, they still charge the same. A step forward.

Date of experience: March 23, 2025

Reply from eBooks.com

Mar 24, 2025

Hello Richard,

Thanks so much for your review, and I hope your experiment works out well for you.

Just FYI, eBooks.com is a 100% Australian owned family business. We have an operating subsidiary in the UK but do not have any US operations.

Best wishes,

Anna
www.ebooks.com

Mar 21, 2025

Perfect!

Great selection, good prices, easy shopping, and my new go-to site for purchasing e-books.

Date of experience: March 21, 2025

Reply from eBooks.com

Mar 22, 2025

It's great to hear from you, Vibeke, and I'm so glad you're enjoying eBooks.com. Happy reading!

James
www.ebooks.com

Mar 20, 2025

It's easy to find DRM-free books

It's easy to find DRM-free books - one checkmark! :)

Date of experience: March 19, 2025

Reply from eBooks.com

Mar 21, 2025

Hi AileTheAlien,

Thanks so much for your review. Glad to oblige!

Anna
www.ebooks.com

Mar 18, 2025

Returning customer

I’m a returning customer retracing my steps. A matter of practicing.

Date of experience: March 18, 2025

Reply from eBooks.com

Mar 18, 2025

Thank you for your review, Rob - welcome back!

Best wishes,

James
www.ebooks.com

Mar 17, 2025

Ebook Voucher System: Easy to Use

Ebooks is convenient and accessible. The voucher set up allows me to get the study guides and books to the students who need these materials.

Date of experience: March 16, 2025

Reply from eBooks.com

Mar 18, 2025

Hello Elizabeth,

Thank you very much for this 5-star review - it means a lot. Do let us know if there's anything we can do to make the process simpler for you.

Best wishes,

James
www.ebooks.com

Mar 17, 2025

Everything is easy to use and smooth to…

Everything is easy to use and smooth to open

Date of experience: March 17, 2025

Reply from eBooks.com

Mar 17, 2025

Hi Octavia,

Thank you very much for taking the trouble to give eBooks.com a 5-star review.

I hope you continue to enjoy our service.

Best wishes,

James
www.ebooks.com

Mar 9, 2025

I've bought a few books from this site…

I've bought a few books from this site and I am completely satisfied. If you want to buy books and own them (not "renting" them) then it's the perfect site.

Date of experience: March 08, 2025

Reply from eBooks.com

Mar 10, 2025

Hello Anastasia,

Thank you so much for your kind review. Yes, there's certainly something comforting about downloading the actual file!

Best wishes,

James
www.ebooks.com

Mar 3, 2025

Interface needs work

Both the online and downloaded readers have a clunky interface. I immediately regretted my purchase once I tried to read the book. I’ll use it for the book I purchased but will retune to Kindle or the Apple Books app going forward.

Date of experience: March 02, 2025

Reply from eBooks.com

Mar 18, 2025

Hello KJ. I apologise for the delay in responding to your review - and also for the disappointing experience you had with eBooks.com. Would you like a full refund? Just contact our help desk (support@ebooks.com) and we'll be glad to refund your purchase price.

Just to let you know that we're working on a major upgrade to the reader applications, which will include many improvements in usability.

Best wishes,

James
www.ebooks.com

Mar 2, 2025

Very happy with the quality of sight…

Very happy with the quality of sight and prompt download made available. Loving the books I purchased and will get the rest of the series as I finish each one.

Date of experience: February 27, 2025

Reply from eBooks.com

Mar 2, 2025

Thank you so much for your kind review, Elaine! I hope you continue to enjoy eBooks.com.

Best wishes,

James
www.ebooks.com

Mar 2, 2025

Great site!

I am enjoying the easy access and books selection.

Date of experience: March 02, 2025

Reply from eBooks.com

Mar 2, 2025

Thank you so much Jaicy!

Best wishes,

James
www.ebooks.com

Feb 26, 2025

Everything!

Date of experience: February 26, 2025

Reply from eBooks.com

Feb 26, 2025

Thank you!

Kind regards,

Anna
www.ebooks.com

Feb 25, 2025

I would love if you could present…discounted offers

I would love if you could present discounted offers on books so that people like myself with limited finances can enjoy more books online.

Date of experience: February 24, 2025

Reply from eBooks.com

Feb 26, 2025

Hello and thank you for your message. We will continue to strive for the lowest sustainable prices on our ebooks.

Best wishes,

James
www.ebooks.com

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