Dr. Brandt Skincare Reviews 41

This product is totally rubbish! Its automatic subscription your orders and so difficult to get refund back.

Date of experience: April 23, 2025

I’ve used the needles no more wrinkle smoothing for a few years because it is the best at tightening and plumping under the eye and lip area. I recently started the “dare to age” serum and moisturizer. Tonight I met my friend for dinner. I see her about twice a month. She told me tonight how amazing my skin looks.. what makes this so impressive is I’m 53yo and battling cancer. I’ve been getting chemo since January 3. It’s the first time she has said that to me since i started treatments. Dr Brandt, I’m your customer for life :) ,

Date of experience: April 16, 2025

I buy the no more baggage under eye cream for my husband. It's great because men don't have the luxury of hiding things with make up. This cream gives his under eyes a big boost! This is the 3rd time I have reordered for him.

Date of experience: April 16, 2025

I appreciate the company's customer service, especially the help I received from Katerinne to place my order. She was there for me every step, helpful and friendly. I do recommend this brand, and, as a customer, you can rest assured that any concerns and issues will be immediately addressed and resolved. Thank you again for your amazing support.

Date of experience: March 17, 2025

I want to thank Katherine for being such an outstanding Customer Support Specialist! She certainly went above and beyond to help me get my problem rectified in an efficient and professional manner. More organization should have customer support representatives like Katherine who go the distance for the customer I love Dr. Brandt’s products and will continue to be a loyal customer.

Date of experience: February 24, 2025

This product is amazing after using my skin feels really clean and so soft

Date of experience: February 20, 2025

My girlfriend swears by their products and she has nothing but good words for their entire line, so I have no problem spending a bit more and gift them to her. That being said, one has to be patient when ordering from their website, especially because of the courriers handling their shipments. Lately when I look online at the status of my orders, they can be FOR DAYS in one warehouse or another, with nothing happening. To the point I have had to contact the courriers a couple of times and ask what's going on with my order and why is it taking so long.

Date of experience: February 11, 2025

I cannot say enough good things about this brand, the products and customer service. Not only did I receive such quick responses but they were filled with joy, kindness and compassion. They go above and beyond. The 3-step brightening protocol is my favorite and the products are such great quality, my face has been loving them and my experience has been wonderful!

Date of experience: February 10, 2025

I bought the ‘no more baggage’ eye cream in the Black Friday sales. It took quite a while to arrive but this was stated on their website. I had high hopes for the cream as there were so many good reviews on their site but sadly it did nothing for me at all. I contacted customer services to request a return and refund and they replied almost immediately with a full refund. Very impressed with customer service, just not so impressed with the eye cream unfortunately.

Date of experience: January 16, 2025

I had ordered 2 products for the first time from Dr Brandt, a neck cream that was only about 60 percent full and an eye cream that looked like it had been previously opened because it had dried cream around the rim. I decided to advise the company of my dissatisfaction and wow, got a 100 percent refund and got to keep the product! I really like the product so am so glad that I can purchase again with confidence that they will sort out any issues. I have already reordered!

Date of experience: December 15, 2024

The products do nothing and they don’t respond to emails when I tried to contact them regarding their money back guarantee.

Date of experience: January 01, 2025

This product did not work for me at all. I also bought the fatigue eye gel to put on before hand. The product is a pinky orange paste and sits on your skin. The bags were still there. I really wanted to love this product but for me, it was not effective at all.

Date of experience: December 26, 2024

Does not work. Very thick orange paste consistency. Sits on skin. Does absolutely nothing to my eye area other than leave a cakey residue. A total waste of money and it took forever to arrive. Very disappointed.

Date of experience: December 19, 2024

Customer service appears to be nonexistent. I received a wrong item out of multiple items on the order and after calling customer support three times and emailing them three times, I never heard back from customer support. Ended up just returning the wrong item. And, returns are not free, they charge you a fee of $4.99 for “handling and shipping”. I went back to using Perricone Md and their customer service is outstanding.

Date of experience: December 14, 2024

Bought the eye cream ....it took 21/2 weeks to get to me. The "no more baggage " cream is trash. It's nor a cream or a gel it's dried up something.....it doesn't adhere to the skin....just clumps up. They state you get your money back ....now they are staying they do not allow returns from Canada and will not return my money. SCAM....BIG TIME SCAM. BUYER BEWARE.

Date of experience: December 02, 2024

This is Great. My grandson's girlfriend says that it makes me look more handsome than him since i started using it haha!

Date of experience: November 28, 2024

Trustable, reliable, serious! And a super customer service!

Date of experience: November 27, 2024

The no more baggage makes me look like I’m 10 years younger. I’m having my 22 year old son’s friends telling me how fabulous I look

Date of experience: November 27, 2024

The best skincare company, and the best customer service, thank you Dr. Brandt!!

Date of experience: October 23, 2024

I am very surprised reading the negative reviews of Dr. Brandt’s products. I feel like I’ve been dealing with a very different company; a company that is accessible, responsive and interested in ensuring I am a satisfied customer. I am a long-time customer. Pores No More is my absolute favorite product. I never leave the house without wearing it to blur my pores. My review is 5 Star all the way!

Date of experience: November 27, 2024