Draper James Reviews 15

Ordered a trench coat online labeled “light latte” with an almost white/beige colored coat in the picture. I was sent a totally different color, labeled “brown” and was actually a bright lavender coat - no exaggeration. Was told that they occasionally change the color names and sorry for my confusion. Their “happy shipping” locations are over 30 miles from my house, so not easy to return. I asked customer service to work with me. No such luck. Now I have a purple coat I don’t want and I am out $100. They advertise anything they want and send you whatever they have available, hoping customers will just keep it since it’s a pain to return it. Customer service told me the color I ordered was never in existence, even after I showed them my order receipt and website screenshots. Never again.

Date of experience: March 28, 2025

This is my absolute FAVORITE store. I used to shop in person when I lived in Nashville but I moved away so I order online and everything comes quickly and is great quality!

Date of experience: July 17, 2024

Horrible customer service. I wish I read more reviews about Draper James. Beware their shoe do not run true to size. I ordered a pair of flats in the size (7) I wear in all brands, and I couldn’t even get my foot into the shoe. These unfortunately were final sale and customer service would not budge, or even offer any help to get another size ordered. I will not be shopping there anymore. Buyers beware!!!!

Date of experience: October 07, 2024

Horrible customer service. Ordered a dress that was final sale. This was my first time ordering and since it was just a size issue, I was hoping they could swap it. Nope. They responded to my email in a very condescending way and never responded to my next email. Terrible customer service.

I’m now stuck with a $100 dress that doesn’t fit… I would understand if it was a cheap dress that wasn’t worth the shipping/ labor. I could’ve even paid for the shipping, but they were so unwilling to budge. I will not be ordering from this company again.

Date of experience: January 18, 2024

I returned an item through happy returns within the correct window unworn etc and had the return acknowledged through email- almost 2 months later no refund and have reached out to customer service 4 times to no response.

Date of experience: July 09, 2023

Really bad quality. I wore a dress for an hour then washed it. Shrunk to be the size of a t-shirt. Sent the company a photo of my new purchase and they refused to refund. Now I have to spend my time taking legal action.

Date of experience: October 17, 2022

I had to fight to get a sweater that shrunk two sizes then they charged me to return it. Not worth the hassle.

Date of experience: January 14, 2022

I have read the other reviews and have experienced the same issues. Ordered 3 dresses. 2 came in. 2 weeks later after not hearing a word about the 3rd dress, I emailed. I was told to wait 2 days for a response. I waited a week and still no response. I contacted DJ again. This time I was told that they were out of the item. I waited over a month to be told that it was no longer in stock?! This company will not get my business again. They are difficult to work with and appear to use shady business practices. Save yourself some heartache and go elsewhere…plus, it’ll probably be less expensive!

Date of experience: July 01, 2021

I am so disappointed with this company. Customer service is the worse. My package was "sent" and "delivered" but I did not receive it, I reached out to them for assistance and all I got was "contact the post office". I've reached out to them for over two weeks by email, I even wrote a review on Reese's Instagram NOTHING. I hope she enjoys the 100 dollars the dress cost, what a nightmare to deal with such horrible customer service. Never again will I buy anything that she endorses or from this store.

Date of experience: June 18, 2021

How disappointing. I try to avoid the on line clothing companies with great adds but it takes weeks if not longer to receive the item and can't speak to a customer service person on the phone. Sadly I believed with Reese Witherspoon as the spokesman that Draper James would prove to be a safe place to order clothes. I am in the middle of a nightmare, the top almost $100.00, ordered it 4 days ago still hasn't shipped although Draper James took the money out of my bank the instant I made my order. I emailed Customer Service twice and no response. The excuse for no customer service phone # is Covid. Last time I checked we are not only back to normal but working remote you will not give Covid or receive it. Needed this top for a family picture, but today I need to go to the mall to find something else since Draper James never delivered, but took my $$.

Date of experience: May 21, 2021

I contacted Draper James instantly(within 5 minutes) after placing an order because I realized the address was incorrect. They charged me and shipped it anyway. I have been unable to reach anyone to resolve this matter.

Date of experience: November 29, 2020

My experience started poorly and then got worse. First, they forgot to ship my item until I emailed 2 weeks later asking for an update - there was no acknowledgment of this, just a brief response after they sent a system-generated email telling me that "my order has shipped!"

Then, FedEx lost the package (which I know isn't Draper James' fault, but read on): I called FedEx after the tracking showed the package had been in the same place for 3 weeks and the site showed "no delivery date scheduled," and the FedEx rep told me that means the package was lost and to contact the seller.

I emailed Draper James explaining what the FedEx rep told me and sent screenshots of the tracking, but instead of believing me and actually doing anything, Draper James basically said "well, tracking still says 'in progress' so..." and left it there. That was 2 weeks ago.

I emailed again over 24 hours ago and told them that I'm upset, and haven't heard back. So I've been waiting 7+ weeks for 2 t-shirts that I spent over $80 on, which is pretty ridiculous considering I'm not a rich person online shopping in 1997, when waiting this amount of time for that purchase might have been expected.

TLDR; terrible customer service, do not recommend.

Date of experience: September 29, 2020

I have had a terrible time with a return of Jack Rogers sandals. There is virtually no customer service. The only way to correspond is by email and then they respond with incorrect info, apparently hoping to delay your return so that then they can tell you the thirty day window has passed. By the way, their return window begins when you PLACE the order, which is quite sneaky /and they know it. My latest pair of sandals had noticeable changes too, which cheapened the product. I had a feeling the brand had been sold and I was right - to Draper James. Shame on you!

Date of experience: July 25, 2020

Modern dresses for every woman for every type of body and everything else. You really should buy them for any ocassion of your life if you are really want to impress your man or something very close related to you. It's just obvious info anyway.

Date of experience: January 26, 2020

Nice wowan dress for everyone else time being anyway for whatever reason being there, I do hope it will make wonder for everything. Care to share that with me ? Let's start then, I am not sure why no more reviews out there for that matter being done.

Date of experience: December 23, 2019