CoverCloud Reviews 641

I got my phone stolen whilst out with my friends over the weekend. It was a really traumatic experience after never experiencing theft or even loss of my phone before. I’ve learnt from this experience, but my phone is literally my bible too, everything stored there and it’s used for 2FA for all of my accounts for different platforms, Apple Pay the lot, so I was really upset.
I contacted Cover Cloud who were amazing from start to finish, helpful enough on the web chat, I didn’t even have to call. Explained what happened and they sent me the link of where to log the theft and all police documentation. A replacement phone was sent out to me the next day, and considering it’s a refurbished/remanufactured device, it looks as good as new and battery is great.

Thanks so much cover cloud. I have recommended you to two of my friends who were without phone insurance and my situation has prompted them to get coverage.

Date of experience: May 11, 2025

Easy too use

Date of experience: May 03, 2025

Nice service

Date of experience: April 19, 2025

I took out this policy after reading the good reviews. But this company isn't actually CoverCloud but served by Taurus Insurance Services and their reviews are really bad and much more reflective of the service here. if I had known I would never have taken out a policy here.

I purchased their highest level of protection, one that covered loss and theft. I work on location and subsequently lost by laptop at work and told them the last time I thought I had seen it was on a desk at work. After a month of back and forth they informed me of the caveat that if the laptop was left unattended then it didn't count as loss. With my argument being isn't that the definition of lost ? something suddenly leaving your person? anyway a month of not being able to take work on because of not having a laptop, and now I have to purchase a new one - I would avoid and go with another provider for peace of mind.

Date of experience: April 17, 2025

Always an outstanding customer service experience.

Date of experience: March 29, 2025

Easy to take insurance out and well explained cover.

Date of experience: March 08, 2025

The website is very easy to use especially as my Google Pixel 8a isn't recorded on other websites? Competitive pricing also helps.

Date of experience: March 12, 2025

Yes is so important to have your laptop with cover

Date of experience: March 10, 2025

Simple form to fill in. User friendly website and great customer service

Date of experience: March 06, 2025

Renewal process was very easy and straightforward.
Not had to make a claim so can’t comment on that side of things.

Date of experience: February 18, 2025

The worst company I've ever dealt with. I was a customer for 5 years, adding new devices whenever I changed phones. I never submitted a claim, and after 5 years, I bought an iPad and added it to my insurance along with my phone. Unfortunately, I lost it while traveling abroad, so I submitted a claim because I had full coverage. They looked for any reason to decline the request and rejected it, even though I had been a customer for 5 years with no claims. When I needed them, they let me down. Thank goodness I canceled my policy. If you want to insure your gadgets, use Samsung or Apple. don't trust this company. Even one star is too much. I can't believe I was a customer for so long.

Date of experience: February 21, 2025

Easy to renew on-line.

Date of experience: February 16, 2025

Very helpful with options when I changed my phone. I could have stayed on the same plan with the new phone, or cancel the policy and receive a refund for the unused period of cover. Since I wanted to upgrade the cover for the new phone, I took out a new policy with CoverCloud. I received my refund for the cancelled policy within two days.

Date of experience: February 02, 2025

Good price mobile insurance

Date of experience: January 21, 2025

Excellent service, customer service (Colin) is brilliant! Thanks for sorting my query so efficiently today.

Date of experience: December 20, 2024

I recently used CoverCloud for gadget insurance and had a mixed experience. It was simple to make changes to my policy, like when I upgraded my iPhone. The website is user-friendly, and the live chat is efficient and helpful. I chose them because they offered insurance for my HP laptop when others couldn’t. They also insure refurbished gadgets, which was a plus for me. However, while the claim process was fairly quick and straightforward, the overall service was just average, lacking any wow factor. CoverCloud did meet essential needs, but there’s room for improvement.

Date of experience: October 12, 2024

I've had my laptop covered for several years already. Excellent coverage and professional customer support. Colin is always there to help.

Date of experience: November 17, 2024

Date of experience: October 17, 2024

Easy and straight forward

Date of experience: October 03, 2024

As always it was easy to make change to my policy having upgraded my iphone & renew for the next year. Live Chat is always helpful & very efficient.

Date of experience: September 24, 2024