2.5
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Coop Home Goods is on a mission to produce the best adjustable and shredded memory foam pillows designed around you. 100 night trial + free shipping. Bamboo
North Alameda Street 900, 90012, Los Angeles, United States
2.5
5 reviews
They have horrible customer service. I placed my order a week ago. I still have not gotten it. The order says processing. I tried to call, only able to leave a vm. No one returned call. That was two days ago. Just sent email now. I may just get my money back. If customer service is this bad how good can the pillow be? 🤨😖
Date of experience: March 22, 2025
Made my first purchase and everything went smoothly - no issues. I placed my order on April 15th and it arrived on April 17th (a Sunday and holiday). Excellent packaging.
Date of experience: April 17, 2022
horrible customer service response time, i emailed and have yet to recieve a reply.
Date of experience: April 15, 2021
I got an Eden pillow for myself 3 1/2 years ago and now everyone in my house owns one. They’re amazing pillows but the real asset of this company I don’t see many people talking about is their customer service.
My pillow case recently came apart at a seam (after 3 1/2 years of nightly use) and I contacted them just to see what kind of hassle I’d have to go through to make a warranty (they have a 5 year warranty for all pillows) claim. They emailed me back to confirm my address and sent out a new pillow case immediately. Absolutely the most helpful and simple customer service experience you could have. They really do stand behind their products and go above and beyond to make their customers happy. I recommend their pillow and their company to everyone.
Date of experience: June 04, 2020
I liked that it was "adjustable". It took 2-3 nights to get it where I wanted it to be in terms of comfort and support. Its perfect now.
Date of experience: October 31, 2018
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