went over and beyond their duty in getting me stock for an incredibly hard item, price was excellent too
Coolshop Reviews 181,991
•
4.5
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Very helpful, replied to every email I sent because something was missing from my parcel which I sent photos of and they sent me a replacement out straight away. Great service.
It is difficult to express an opinion in a few words. Everything was OK from ordering to receiving this order. Keep it up!!!
Terrible costume service. I received a message that my order is ready to pick up. Travel 2hr one way only to be told off by the cashier in the most dismissive tone that it's on the palet in the back and she will NOT go looking. I informed her that with my work I won't be able to pick it up for a longer time to which she answer "it's up to you if you want to wait" and dismissed me like a forgot trash. No "I'm sorry" no understanding, no explanation, nothing expect of rudeness. It's sad.
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
FREE SHIPPING and GREAT PRICES
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.5
Excellent
182K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Terrible costume service
Terrible costume service. I received a message that my order is ready to pick up. Travel 2hr one way only to be told off by the cashier in the most dismissive tone that it's on the palet in the back and she will NOT go looking. I informed her that with my work I won't be able to pick it up for a longer time to which she answer "it's up to you if you want to wait" and dismissed me like a forgot trash. No "I'm sorry" no understanding, no explanation, nothing expect of rudeness. It's sad.
Date of experience: April 28, 2025
Reply from Coolshop
Dear Agnieszka 😊
Thank you for your feedback.
We are very sorry to hear about your experience – this is certainly not the level of service we aim to provide.
We would like to clarify that your parcel was shipped from our warehouse in Denmark on April 15th.
It usually takes 7–14 business days for shipments to arrive in Iceland, and we send parcels to Iceland once a week.
It is likely that the store assistant simply knew that the shipment containing your package had not yet arrived.
We understand your frustration and truly regret that the situation was not explained to you in a more understanding and professional manner.
We have sent you a request for more information so we can follow up and assist you further.
Thank you again for bringing this to our attention.
Have a nice evening! ✨
Best regards,
Silke
Coolshop Customer Service
Verified
Price/delivery
Date of experience: April 27, 2025
Reply from Coolshop
Hi Gail.
Thank you for your review! 😊 We're glad to hear that you were happy with both our prices and delivery. 💸🚚
We hope to serve you again soon!
Best regards,
Kristine
Coolshop Trustpilot Team
Verified
Excellent
Excellent! Great communication, tracking etc.
Would use again
Date of experience: April 27, 2025
Reply from Coolshop
Thank you so much, Richard! 🌟 We are thrilled to hear you had a great experience with our service and tracking. We look forward to welcoming you back soon!
Kind regards, Coolshop Customer Service
Verified
went over and beyond their duty in…
went over and beyond their duty in getting me stock for an incredibly hard item, price was excellent too
Date of experience: April 26, 2025
Reply from Coolshop
Hi Scott 😊
Thank you so much for your great review!
We're thrilled to hear that we could help you find what you were looking for, and that you were happy with the price too.
We look forward to assisting you again in the future!
Best regards,
Silke
Coolshop Customer Service
90894632 SCAMMED
I’m extremely disappointed with this store’s customer service. I initiated a return over 7 weeks ago, and the process has been nothing but a nightmare. Despite multiple follow-ups, I’ve received no clear updates, no refund, and no accountability from their team.
It shouldn’t take nearly two months to process a simple return. At this point, it feels like I’m being ignored or given the runaround intentionally. This level of delay is unacceptable and speaks volumes about how they treat their customers after a purchase is made.
If you're thinking about buying from here, be warned: returns and refunds are slow, frustrating, and borderline shady. I will not be shopping here again.
Date of experience: April 24, 2025
Reply from Coolshop
Hi Brad,
We’re truly sorry to hear about your experience and completely understand your frustration. I've written a note on your case so my colleagues will hopefully get to your case soon!
Thank you for your patience — and again, we’re very sorry that things didn’t go as they should have.
Kind regards,
The Coolshop Team
Verified
It is difficult to express an opinion…
It is difficult to express an opinion in a few words. Everything was OK from ordering to receiving this order. Keep it up!!!
Date of experience: April 24, 2025
Reply from Coolshop
Hi Pawel
Thank you so much for your kind review! We’re thrilled to hear that everything went smoothly from ordering to receiving your order. Your feedback means a lot to us, and we’ll definitely keep working hard to maintain this level of service.
Looking forward to serving you again soon!
Kind regards, Ida¨
Coolshop Customer Service
Verified
Super fast and service was excellent !
Super fast and service was excellent !
Jeppe was friendly and give all the info correct.
Would buy again👍
Date of experience: April 24, 2025
Reply from Coolshop
Hi Ron
Thank you so much for the kind words! We're thrilled to hear that you had such a positive experience, and it's great to know Jeppe was able to assist you with all the info you needed. We really appreciate your feedback and look forward to serving you again in the future.
Thanks again and take care!
Best regards, Ida
Coolshop Trustpilot Team
Verified
Great service
Very helpful, replied to every email I sent because something was missing from my parcel which I sent photos of and they sent me a replacement out straight away. Great service.
Date of experience: April 15, 2025
Reply from Coolshop
Hi Ann
Thank you so much for taking the time to leave this review! We’re glad we could sort out the missing‑item quickly and that the replacement reached you without delay. If you ever need anything else—or just have a question—please reach out. We’re always here to help.
Kind regards, Ida
Coolshop Trustpilot Team
Verified
ordered a case for Nintendo switch…
ordered a case for Nintendo switch lite. This site had a nice price and the ability to order right away. arrived pretty quickly
Date of experience: April 22, 2025
Reply from Coolshop
Hi Pavlo,
Thank you so much for your review!
We’re thrilled to hear you had a great experience ordering your Nintendo Switch Lite case with us. It’s fantastic that you found our prices attractive and that your order arrived quickly.
We appreciate your feedback and hope to serve you again in the future!
Best regards,
Coolshop Trustpilot Team
Verified
A wide range of products, good prices and fast delivery
Date of experience: April 16, 2025
Reply from Coolshop
Hi Sandra,
Thank you so much for your great review!
We’re thrilled to hear that you’re happy with our wide range of products, competitive prices, and fast delivery. It’s exactly what we aim for, and we’re so glad you had a positive experience.
We hope to serve you again soon!
Best regards,
Coolshop Trustpilot Team
Verified
Reply from Coolshop
Hi Nathan,
Thank you for your great review! We're happy to hear that delivery was quick and the product met your expectations.
We appreciate your support and hope to see you again soon!
Best regards
Coolshop Customer Service
Verified
Reply from Coolshop
Dear Michelle,
Thanks so much for your review! We're happy to hear the product met your expectations and that delivery was quick.
Hope to see you again soon!
Best regards
Coolshop Customer Service
NEVER BUY
Never buy this floting gear its useless and evevrybody that gave a 5 star is s kid with their parents phone.
Pls im begging dont BUY i heard that someones ps5 fell and a xbox 1 so...
DONT BUY THIS POOP
Date of experience: April 20, 2025
Reply from Coolshop
Hello Mokhtar,
Thank you for sharing your feedback – we’re really sorry to hear that you had such a disappointing experience with the product.
We understand how frustrating it must be if the item didn’t meet your expectations, especially when it comes to keeping valuable devices safe. Please know that product quality and customer satisfaction are very important to us, and we take your concerns seriously.
Thank you again for your honest review – it helps us improve.
Best regards,
Your Coolshop Team
Verified
Very impressed with the service.
Very impressed with the service. Delivery was fast and item arrived safely. Very happy with my purchase. I recommend them highly and would definitely buy from them again.
Date of experience: March 22, 2025
Reply from Coolshop
Hi Andrew,
Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with our service, and that your item arrived safely and quickly.
Your recommendation means a lot to us, and we're looking forward to serving you again in the future!
Best regards
Coolshop Customer Service
Verified
Reply from Coolshop
Hi Pasi,
Thank you for your review! We're happy to hear that you were satisfied with the fast delivery.
We look forward to serving you again!
Best regards
Coolshop Customer Service
Terrible Experience – Order Never Arrived and Poor Customer Service
I placed an order with Coolshop, and the delivery took far longer than expected. Eventually, the order never even arrived. I contacted their customer service and was asked to fill out a form, which I did promptly. Since then, all I’ve received are delays and no real solution.
It’s extremely frustrating to be left without the product I paid for and to get no clear answers from support. This has been a very disappointing experience, and I would not recommend Coolshop based on this.
Date of experience: April 18, 2025
Reply from Coolshop
Hej Amanda,
Tak for din anmeldelse – og først og fremmest undskyld for skuffelsen og den forsinkelse, du har oplevet.
Vi er kede af, at din ordre ikke nåede frem som forventet. Selvom vi bestræber os på hurtig levering – også omkring helligdage – kan der desværre opstå uforudsete forsinkelser hos fragtselskaberne, især i travle perioder som påsken. Det er bestemt ikke hensigten, og vi forstår fuldt ud din frustration, når en gave ikke når frem til tiden.
Vi vil meget gerne se nærmere på din sag. Hvis du ikke allerede har været i kontakt med os, må du meget gerne sende os dit ordrenummer på info@coolshop.dk så vi kan følge op og se, hvordan vi bedst kan hjælpe dig videre.
Endnu engang undskyld for oplevelsen, og tak fordi du tog dig tid til at skrive.
Venlig hilsen
Coolshop Teamet
Verified
My Order got here quick thanks
Date of experience: April 17, 2025
Reply from Coolshop
Hi Emlyn,
Thanks a lot for your kind words – we’re happy your order arrived quickly!
Hope to see you shopping with us again soon. 😊
Best regards,
Coolshop Team
Verified
First class experience from ordering to…
First class experience from ordering to receiving goods, that are with you within a few days. Definately recommend 👌
Date of experience: April 15, 2025
Reply from Coolshop
Hi Mandy,
Thank you so much for the great review! 😊 We're thrilled to hear you had a first-class experience from start to finish, and that your order arrived within just a few days.
We truly appreciate the recommendation and look forward to serving you again! 👌
Best regards,
Søren
Coolshop Trustpilot Team
Verified
My order was placed and packed on the…
My order was placed and packed on the same day! Really fast! ♥️
Date of experience: April 16, 2025
Reply from Coolshop
Hi Maryna,
Thank you so much for your lovely review! 😊 We're thrilled to hear that your order was placed and packed the same day – we do our best to keep it fast and smooth! 🚀♥️
We hope to see you again soon!
Best regards,
Søren
Coolshop Trustpilot Team
Verified
Item was very well packed with good…
Item was very well packed with good quality packaging arrived on time with tracking available. Item was also a very good price with free p+p I will definitely use again
Date of experience: April 13, 2025
Reply from Coolshop
Hi,
Thank you so much for your kind review! 😊 We're thrilled to hear that your item arrived on time, was well packed, and that you were happy with the price – free shipping is always a bonus! 🚚✨
We truly appreciate your support and look forward to having you shop with us again!
Best regards,
Søren
Coolshop Trustpilot Team
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