3.3
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I bought a couple of items from here. Some were actually cute in real life and fit well while the jump suits looked very off- it doesn’t land very well on my body. I got a denim looking jumpsuit and it doesn’t even look like the one on the advertisement. The more fun costume like outfits are better than day wear outfits like the jumpsuits.
Placed an order on 4/7/25, almost three weeks later and it still hasn’t shipped!! Y’all sure did take your money out right away though. If it ever shows up, there’s a slim chance of ordering again
Spent $300+
Lost packages.
Delayed delivery.
Super cheap products.
Made and shipped from China (and you can tell)
Told me to call the police instead of a refund.
Super complicated returns policy.
Definitely avoid this brand
These garments are really well made, look exactly like the pictures online and fit really well. The sizes are a little generous, I’m a 39” chest 31” waist and having started using ciciful by placing orders for clothing in size L I now find medium to be a much nicer fitted look on me. Don’t hesitate to buy from them.
Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
3.3
340 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
Placed an order on 4/7/25, almost three weeks later and it still hasn’t shipped!! Y’all sure did take your money out right away though. If it ever shows up, there’s a slim chance of ordering again
Date of experience: April 24, 2025
Reply from Ciciful
Hello Brandon,
We sincerely apologize for the delay in dispatching your order.
Our team is currently investigating the reason behind the delayed shipment to resolve the issue as quickly as possible. Rest assured, we are prioritizing your order and will provide you with a detailed update, including the expected dispatch timeline.
In the meantime, we kindly ask you to monitor your email inbox (and spam/junk folder, just in case) for further communication from us.
We deeply appreciate your support and are committed to ensuring your satisfaction.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I love this brand but it takes so long to get delivered 😩 to my place
Date of experience: April 20, 2025
Reply from Ciciful
Hi Braulio ,
We’re truly sorry that your delivery didn’t meet your expectations. Your patience means a lot to us, and we’re making ongoing upgrades to our shipping process to serve you better next time!
The Ciciful Customer Complaint Team
complaint@ciciful.com
I bought a couple of items from here. Some were actually cute in real life and fit well while the jump suits looked very off- it doesn’t land very well on my body. I got a denim looking jumpsuit and it doesn’t even look like the one on the advertisement. The more fun costume like outfits are better than day wear outfits like the jumpsuits.
Date of experience: April 19, 2025
Reply from Ciciful
Hi Anthony ,
We sincerely apologize for the discrepancies in size, and images. Please note that we offer 30-day return/exchange services. Our team is actively handling your case – kindly check your email for further updates to resolve this matter satisfactorily.
The Ciciful Customer Complaint Team
complaint@ciciful.com
Spent $300+
Lost packages.
Delayed delivery.
Super cheap products.
Made and shipped from China (and you can tell)
Told me to call the police instead of a refund.
Super complicated returns policy.
Definitely avoid this brand
Date of experience: April 10, 2025
Reply from Ciciful
Hello Matthew,
We are very sorry that one of your packages showed as delivered but was not actually received. We did indeed ship the package according to your order address.
We have checked the package's tracking and it shows that no one answered the door and unable to enter the community. Unfortunately, as you mentioned, the package may be stolen or the local delivery person did not deliver it to your correct address.
We also hope that you can cooperate with us to obtain proof of not receiving the package, so that we can verify and provide a satisfactory solution for you as soon as possible.
Our customer complaint department has already sent you an email regarding your order. Please check your inbox or spam folder.
The Ciciful Customer Complaint Team
complaint@ciciful.com
I really like the product from this site, better than expected. I Recommended this site.
Date of experience: July 01, 2024
Reply from Ciciful
Hi，
We are truly delighted to hear that you are happy with the product from our site.
We will continue to strive for excellence and hope to serve you again in the future.
The Ciciful Customer Complaint Team
complaint@ciciful.com
If I could do a negative -5 I would! I ordered the AC/DC shirt. The quality was crappy, but ok I could make it look cute…….except the band name is BACKWARDS. So the shirt says CD/CA like wtf I have to throw it away now, I want my $48 back what a SCAM. DO NOT waste your money
Date of experience: April 04, 2025
Reply from Ciciful
Hello Christina,
We are truly sorry to hear that the quality you received is not up to your expectation. We are committed to providing the best possible experience for our customers, and we want to make this right for you as soon as possible.
In order to effectively address this issue and expedite the resolution, could you please provide us with your order information through our email? This would include the order number, the name of the recipient, and the email address used to place the order. By having this information, we can quickly locate your order in our system and take the necessary steps to resolve this matter.
Please rest assured that we provide a return and exchange service within 30 days of receiving the package. We value your business and will do everything we can to ensure your satisfaction.
The Ciciful Customer Complaint Team
complaint@ciciful.com
I ordered items on February 23rd, this year and haven’t received them! I want my order or my $64. Back! Will be going to my bank soon to see what I can do.
Date of experience: February 23, 2025
Reply from Ciciful
Hi,
We are extremely sorry to hear that you have not received your order.
In order to locate your order safely and quickly, we kindly ask you to contact us through our email. Please provide us with the order number and any other relevant details that can help us identify your order more easily.
We will keep you updated on the progress and will give you a satisfactory reply as soon as possible.
Thank you for your patience and understanding.
The Ciciful Customer Complaint Team
complaint@ciciful.com
This site is an absolute scam.
What i received were cheap and shoddy knock-off items of what were pictured on the site. The quality is shocking, with the stitching coming undone on one of the items already upon arrival.
One of the items isn't even remotely like what was ordered, is covered in some cheap horrible Chinese company branding, and all they've said is they'd give me half the items value off of a future purchase - the item IS NOT what was ordered and as such should be fully refunded!
Let me be clear that I shall never purchase from this company again.
Date of experience: March 24, 2025
Reply from Ciciful
Hello Mathew ,
We are truly sorry to hear that the product you received does not match the picture. This is certainly not the experience we want our customers to have.
We will immediately report this situation to the relevant department for thorough verification and take appropriate measures to prevent such issues in the future.
We sincerely apologize for the unpleasant shopping experience this has caused you. Rest assured that we have expedited your refund process, and we will do everything we can to ensure it is completed as quickly as possible.
Once again, we are deeply sorry for any inconvenience this may have caused.
The Ciciful Customer Complaint Team
complaint@ciciful.com
The wrong size was delivered, when I brought it to their attention, they said that they did not offer free returns, and then they would give me a refund of 50% or a coupon code
Date of experience: March 11, 2025
Reply from Ciciful
Hi Jason Wann,
We are very sorry to have caused you a bad shopping experience.
We are taking this matter seriously and are committed to resolving it promptly. Our customer service team is already working on resolving this issue for you. Please check your inbox for the latest email.
Thank you for your patience as we work to resolve this for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
These garments are really well made, look exactly like the pictures online and fit really well. The sizes are a little generous, I’m a 39” chest 31” waist and having started using ciciful by placing orders for clothing in size L I now find medium to be a much nicer fitted look on me. Don’t hesitate to buy from them.
Date of experience: December 05, 2024
Reply from Ciciful
Dear Noel Cordingley,
Thank you so much for your feedback !
It's great to know that our items work well for you, and we appreciate your helpful advice for other customers. We hope you continue to enjoy your ciciful experience, and thank you for choosing us!
The Ciciful Customer Complaint Team
complaint@ciciful.com
SCAM
I placed an order with ciciful on 28th January and it’s now the 27th of feb and I have still not received my full order from them.
They have partially delivered my order but I’m not seeing the same quality as what they are showing on the website and it’s such a shame because the website is giving vibes and what turns up gives Temu Dropshipping!
The first delivery had one top in it at this point I wasn’t too concerned although I was questioning how it was a good business move to send out orders partially from the us to the uk.
I have received part 2 today of my order and one item is still yet to be sent. The quality of this order and I mean the clothing BAD. The sizing completely wrong and I am now just dreading what is to come next! I spent £100 British pounds on this order I could have got from temu for £20 it is rough and sites like this need shutting down.
Just to add salt in the wound if you are outside of the UK as a customer it’s down to your to pay for the returns 😂 honestly it’s a joke.
Date of experience: February 27, 2025
Reply from Ciciful
Hello Jake Harber,
We sincerely apologize for any inconvenience caused by the delay in your order. We understand how important it is to receive your items promptly and as expected.
If the quality or size of the products you have received does not meet your satisfaction, please know that we are here to assist you. We offer a 30-day return and exchange service to ensure your peace of mind.
Our customer service team has already contacted you on February 28th to address your concerns. We would greatly appreciate your earliest possible response so that we can promptly investigate the issue and provide you with a resolution that meets your expectations.
Your satisfaction is our top priority, and we are committed to making this right for you.
The Ciciful Customer Complaint Team
complaint@ciciful.com
This website is selling counterfeit products using ai-modified photos stolen on the Internet from independent designers. What you see in the photos is not the product you will receive, but rather a cheaply-made, poor-quality item. BEWARE!
Date of experience: February 15, 2025
Reply from Ciciful
Hello,
We understand your dissatisfaction with the discrepancy between the advertised product and what you received.
If you are not satisfied with our products, we offer a return and exchange service within 30 days.
To address your concerns , we have emailed you by complaint@ciciful.com.
We are here to ensure a satisfactory resolution.
The Ciciful Customer Complaint Team
complaint@ciciful.com.
I placed an order with them and they delivered it to the wrong address. When I contacted them to resolve this they told me I had to myself contact the company that handles the deliveries. They would not assist with rectifying this or giving me a refund. I am out 75$. I would never order from them again and worn others not to as well.
Date of experience: January 16, 2025
Reply from Ciciful
Hi Troy Boyle,
We are very sorry for any inconvenience caused. We have verified that there is indeed a problem with your package and are willing to give you a satisfactory reply.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com.
Very disappointed I place an order online was supposed to receive my order and they send me a confirmation code to give to the delivery guy but by surprise the delivery guy came to deliver me but he never put it in my letter box and the worst in it he took pictures of my letter box whereas he put the order in another box which everyone have access to it so I didn’t get my parcel now when you ask them for a refund it a big history I have to go to see my post office which the post office has nothing to do in it because it a private company who the choose to deliver and they keep asking me to check every where ask 50 neighbors who live in the flat where I live well all that I said to them don’t worry to refund me keep the money for them
Date of experience: January 25, 2025
Reply from Ciciful
Hi Yogesh Anunda,
We deeply apologize for the distress you’ve experienced with your missing package. It’s completely unacceptable that your order hasn’t reached you yet, and we’re taking this matter very seriously.
We have already sent you an email at complaint@ciciful.com with a detailed solution to resolve this issue. Please check your inbox (and spam folder, just in case) for the email, and follow the steps outlined to get things sorted out.
We are fully committed to making this right for you. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us at the email address provided. We’re here to help every step of the way.
Thank you for your patience and understanding.
Best wishes,
The Ciciful Customer Complaint Team
complaint@ciciful.com
First, I place my order and a few days letter they e-mail me to tell me that the color I ordered is out of stock and if I wanted a different color. I chose a different color but not sure why the original color showed "in stock" when I placed it.
Second, it has now been a few weeks and my item has not yet arrived. I just checked the tracking and it shipped from Hong Kong. I wish they informed us ahead of time that it was coming from Asia. It's still in customs and probably will not arrive to my home in time for the event for which I purchased it for. I am very disappointed in this company and lack of transparency.
Date of experience: January 19, 2025
Reply from Ciciful
Dear Daniel Marc,
We sincerely apologize for the inconvenience and disappointment you've faced.
Regarding the stock issue, we are sorry for the confusion. Our system may sometimes have a slight delay in updating the stock status, which is an area we are working on improving.
We also apologize for the delay in delivery and the lack of prior information about the shipping origin. We understand your frustration, especially as it may not arrive in time for your event. We will do our best to expedite the process and keep you updated.
Our customer complaint department has already sent a follow - up regarding your order. If you have any other questions or concerns, please feel free to email us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Very fun styles that I can't find anywhere else. They have great deals and the quality is good. I saved money by using code RD15
Date of experience: January 31, 2025
Reply from Ciciful
Hi Jimenez,
Thank you so much for your feedback!
We're thrilled to hear that you love our unique styles and appreciate the quality and deals we offer. We always strive to bring something special and exclusive to our customers, and it's great to know that we're hitting the mark. Keep an eye out for more exciting collections and unbeatable offers coming your way!
The Ciciful Customer Complaint Team
complaint@ciciful.com
My orders have been delayed for weeks. The company did not tell me there would be a delay or communicate updated shipping times. The clothes are at least one size too small
Date of experience: January 31, 2025
Reply from Ciciful
Dear Paul Sieveking,
We are truly sorry for the inconvenience and disappointment you've faced. We understand that your orders have been delayed for weeks without prior notice from us, and we also regret that the clothes are not the right size.
We are glad to inform you that one of your orders has been successfully delivered, and the other is on its way. Our customer complaint department has already sent you an email with more information regarding your orders.
We take full responsibility for the lack of communication regarding the shipping delay and the sizing issue. We will work hard to improve our communication process and ensure that such issues do not occur again in the future.
If you have any other questions or concerns, please feel free to contact us via email at any time.
Kind regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
If I could rate negative I would. I ordered a Halloween costume in early September. I have never received the package. I asked for a refund in November and was told to keep waiting that package was in transit.
It’s now mid December and I still don’t have my Halloween costume (not needed obviously). (After writing this review company did contact me and provide a refund)
Date of experience: November 09, 2024
Reply from Ciciful
Dear Craig Butler,
We are deeply sorry for the ordeal you've been through. It's completely unacceptable that you still haven't received your Halloween costume which you ordered back in early September.
We noticed that it was the USPS that had not successfully delivered the package. We have sent you an email via complaint@cicifyul.comk. In that email, we have provided a solution to address this issue. Please check your inbox and review the details.
We are committed to making things right for you. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Placed an order in October, it's now nearly mid-December and no item. Allegedly it shipped over a month ago but tracking never updated. Customer service responses indicate they will not process a refund so I will report as fraud to my credit card.
I knew better than to give them a try, but really liked the item against my better judgment. Bottom line, DO NOT BUY! it looks like some people have gotten their items and are happy with them, but it's not worth the risk imo.
Date of experience: October 31, 2024
Reply from Ciciful
Dear Alexis Lillie,
We are extremely sorry for the inconvenience and distress this has caused you. It is unacceptable that you have waited a long time but still no order.
It seems there are some glitches in the tracking link on your confirmation email. We would like to suggest that you try opening the link our support team offered to check the latest update. If doesn't work, kindly update the interface or re-enter the tracking number on the tracking website.
Your feedback will be documented and shared with the corresponding team to review and make progress.And we will be working hard to fix this problem.
More importantly, the estimated time of arrival (ETA) for your order is December 16th. Please keep a close eye on our email via complaint@ciciful.com for further notifications regarding your order.
We understand your frustration and your threat to report this as fraud, but we are committed to resolving this issue as soon as possible. We hope you can give us a chance to make this right.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Product not received after more than two months . No response from customer support when I’ve attempted to contact them - only this request for feedback! . Seems like a scam
Date of experience: November 18, 2024
Reply from Ciciful
Dear Hopper,
We apologize for any inconvenience caused and would like to clarify that we are not a scam.
Upon inspection, we found that the CSR in the support team had responded to you within 24 hours of receiving it. Please refer to the attachment below for verification (in the email we replied to you). Our customer service team always responds to emails within 24 hours. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there.
As for your order, it has arrived in the UK and has been delivered. During transportation, its tracking number has been changed to a Yodel one. You can verify more details and what to do in our response to your email. Please check your inbox.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
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