Chelsea FC Reviews 353

Date of experience: April 01, 2025

Review for Chelsea Megastore

I had the absolute worst experience shopping online with Chelsea Megastore. From start to finish, it was a complete disaster. The customer service team was no help at all—they just kept asking me to “wait a couple of days” every time I reached out. No real solutions, no updates, nothing.

The delivery process was even worse. I placed my order on December 2nd, and over a month later, I still don’t have my item. It’s honestly ridiculous. I had to chase the package through three different delivery services, and it’s been nothing but stress and wasted time.

This experience has been beyond awful. I strongly urge everyone to avoid using this service. Save yourself the frustration and look elsewhere.

Rating: 0/5

Date of experience: January 04, 2025

My partner ordered a shirt for our nephew in plenty of time and it was stated it would ship within 3 days. They then changed the earliest date it would be delivered to between Christmas eve and the day after boxing day. No progress has been made on the order and we have no to time to sort an alternative. Thanks very much chelsea fc for what will be one very disappointed young man on Christmas day. 👎

Date of experience: December 13, 2024

I would rather give zero stars. I ordered a t shirt but my payment was declined, I tried two cards which both had sufficient funds. I then contacted Chelsea online, as you can't phone them. I also went to the shop but the item was only available online (which wasn't apparent on the website). Have tried again today, same issue. Apparently a technical fault, but the stock is going down so someone is managing to buy this item. Horrible experience.

Date of experience: December 18, 2024

Order received promptly, a scarf was badly produced but customer services dealt with it telling me to keep which I gave to the charity shop & they refunded the cost quickly.

Lost a star as I bought a number of items in Black Friday sale but a few days later they did Cyber Monday where two of the items were reduced further 10% & 15% respectively, hate when companies do that.

Date of experience: November 29, 2024

Cost $80, and said that it would come within three days, and after 15 days it's still not here. It also says it is close for the past 4 days but it still hasnt reached.

Date of experience: December 15, 2024

I ordered 3 items, one being a silver pendant and chain. It’s tiny and weighs nothing. I have just had to pay £6.20 to take it to Royal Mail for a return. That is daylight robbery. I won’t be buying anything else from this company!

Date of experience: December 10, 2024

The delivery takes far too long ordered on the 8th still being processed and estimate 19th and charged £4-95 for this

Date of experience: November 08, 2024

While visiting London, I was really excited to stop by the Chelsea stadium store to buy a jersey. I rushed over to get there before closing time and arrived a few minutes before the official closing. However, the security guard closed the door in front of me and wouldn’t let me in, even though there were still a few minutes left and I knew exactly what I wanted to purchase. Really disappointed with this experience and the lack of flexibility from the staff at the entrance.

Date of experience: November 08, 2024

Catering was rubbish
Plus food is all halal for no known reason
Gross

Date of experience: October 21, 2024

Claims shipping/ despatch is within three days of order. well nearly a week later and still my order has not shipped. first time ordering a jersey from here, won't be ordering again. terrible service when I paid £107 for the shirt, shipping should be free after spending £80+ for a football top

Date of experience: August 22, 2024

Get rid of sanchez absolutely rubbish

Date of experience: August 09, 2024

Outstanding expirence love this place will be coming again

Date of experience: June 11, 2024

U people are scamming ur own supporters, i’m so disappointed!! Paid extra for next day delivery to have the t-shirt for my holiday and to find out i will receive it after 4 days😂😂🤦‍♂️!!!
U people should be ashamed!!!! I feel disgusting!!!

Date of experience: February 16, 2024

Terrrible experience with the Megastore- the jacket was returned back to the store, but no money were returned back. All I received, were e-mail promises that it will be payed within a few days. I have neither the jacket nor the money. Do not buy from them!

Date of experience: April 24, 2024

Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thanks very much! Thnkyou!Thnkyou!Thnkyou!Thnkyou!Thnkyou!

Date of experience: April 13, 2023

such a great website. delivery may just be 1-3 days later due to restock or maybe i ordered it too late in the week. but very good store. Some of my kits even came earlier!

Date of experience: March 04, 2024

Ordered a hoodie on 16th Dec as a Christmas present with 48hr delivery. Now 2nd January 2024 still nothing! At this rate Chelsea might win a game before we receive it! Terrible!

Date of experience: December 16, 2023

ordered a football shirt for my sons Christmas present only to be told 3 days later it was out of stock and also that it would take 2-7 days to get my money back. better off taking a chance with eBay or a market in town

Date of experience: December 19, 2023

I have ended up buying the home and first away jerseys twice because the first time I bought them they weren’t delivered. As far as I know they are lost. I have tried contacting the store but, to no avail. The only reason I rebought the jerseys is because I have every seasons collection.

Date of experience: August 27, 2023