4.5
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casando ist der Onlineshop der Holz-Richter GmbH. Unsere Philosophie „Schöner Leben in Haus und Garten" steht für das Shoppingerlebnis von Kunden aus ganz Europa. Bei uns finden Sie alles, um Ihre Wohnträume zu realisieren: Holzböden, Türen, Wandverkleidungen, Terrassendielen, (Sichtschutz-) Zäune und viel mehr. Für unser einfaches und sicheres Online-Shopping-Konzept wurden wir mehrfach ausgezeichnet. Lassen Sie sich inspirieren und finden Sie Ihre Traumprodukte ganz bequem bei uns online. Bei allen Fragen und Anliegen stehen Ihnen unsere erfahrenen Fachberater gern zur Seite.
Schmiedeweg 1, 51789, Lindlar, Germany
4.5
1K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
Attention, be cautious, this company is full of liars! They don't keep any promises, you don't get callbacks, and they deliver very late and incorrectly! Really terrible!
Date of experience: May 22, 2024
Reply from casando
A very good day to you!
Thank you for your review. We are sorry for the inconvenience you have described. Your feedback is important to us and encourages us to continuously improve our service.
Kind regards
Your Holz-Richter / casando feedback team
Very fast service, all arrived as ordered.
Super easy return of things I bought to many. Fast reply of customer service.
Thanks
Date of experience: April 06, 2022
First had a great info call with the responsible of the dept who spoke english, but then It took weeks to get a quote for a wooden terrace. The guy would keep asking details which already were in my request. When it finally came, I had two questions so I tried to call him, always busy so I called a dozen of times his line, which was always on ansering machine for hours - plus the main one, whose secretary was telling me the dept was busy. Never had any success. Also wrote 4 times. Never had any reply.
Question is - does Casando wants to make a business or not ? For my part this just not serious and doesn't entice to trust - pity for them as I have a dozen of thousands of Euros of stuff to order in different times.... Their choice in the end, just wonder how they survive...
Now I get the reply here below, next to the plate as usual - This is NOT about the quote, which I already received twice from two different persons... and that I clearly explain in my first message above - but about the follow up... good example of how things are being handled there.
Date of experience: March 18, 2021
Reply from casando
Dear Mr. Heger,
thank you for your feedback. We would like to apologize that you have not received an offer till now.
If youre still interested in our products, please send your request to feedback@casando.de
We will send you an offer very quickly.
Best wishes
your casando/Holz-Richter Feedback Team
Ordered from Denmark. We forgot something when we ordered and they answered my email straight away and it was no problem adding the item we forgot. The delivery was exactly as they promised and we are satisfied with the whole experience. Would definately use again.
Date of experience: May 20, 2020
Reply from casando
Dear Maria.
We are happy to hear, that everything went well. Great, that our customer service was able to answer all questions and solve your problem.
Best
Your casando Team
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