CallonDoc Reviews 5,630

Hello Terry,

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that your experience with CallOnDoc met your expectations. We work hard to provide timely and reliable care, and it’s great to know that it made a difference for you. Your 5-star review means a lot to us—thank you for taking the time to share your experience! If you need anything else, don't hesitate to reach out.

CallonDoc Team
Kaye

Thank you so much for your incredible feedback, Sophie! We’re thrilled to hear that our service has made such a positive impact for you—especially when dealing with something as uncomfortable as a UTI. We believe in treating the full picture, so we’re glad the added medications like Pyridium and Fluconazole helped you feel truly cared for. Saving you time, stress, and money is exactly what we aim for. We appreciate your continued trust in us!

Thank you so much for your kind words and recommendation! We're glad to hear you've had quick and easy experiences with us this year — we're always here when you need us! - JS

Thank you so much for sharing your positive experience! 😊 We’re thrilled to hear that Call-On-Doc has been a lifesaver for you and that we've been able to help resolve your issues. Your feedback means a lot to us, and we’re always here to assist you whenever you need!--AY

Hello Cherie,

This is Kaye, one of the support staff here at Call-On-Doc.

We’re truly sorry for the confusion and the frustration this situation has caused. We understand how important timely and clear communication is when it comes to your care. One of our staff members reached out to your pharmacy on April 17 and also sent you a message through the secure messaging board to follow up.

If you still need assistance, please respond through your message portal so we can make this right as quickly as possible:

🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

We sincerely appreciate your feedback and the opportunity to do better.

Hello Doug,

This is Kaye, one of the support staff here at Call-On-Doc.

We’re very sorry to hear about your recent experience and truly understand how concerning it can be to go without essential medications—especially ones you've been stable on for years. While our goal is to provide a fast and dependable service, we regret that your visit took longer than expected and that you had difficulty reaching our support team during this time.

To clarify, our service does require a new consultation fee each time a prescription needs to be renewed, as each request is reviewed by a licensed provider to ensure safe and appropriate care. However, we recognize that better communication around this process could have helped set clearer expectations, and we’ll use your feedback to improve.

We were unable to locate your account based on the information provided here. Please contact us directly through our secure messaging board so we can review your case and provide further assistance:

🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Thank you for taking the time to share your concerns. Your experience matters to us, and we hope to earn back your trust.

Hello Andrew,

This is Kaye, one of the support staff here at Call-On-Doc.

We’re sorry to hear about the trouble you experienced with your prescription and the difficulty reaching our team. We understand how frustrating that must have been. While we aim to process and transmit prescriptions promptly, occasional delays can occur depending on pharmacy systems and response times.

To help resolve your concern, one of our staff members followed up directly with the pharmacy. We confirmed that one of your medications has already been picked up, and the other has been successfully received by the pharmacy. We’ve also reached out to you through the secure messaging board with this update and to assist further.

If you still need help, please continue the conversation there so we can support you directly.

🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Your feedback is important, and we appreciate the opportunity to improve.

Hello Wilma,

This is Kaye, one of the support staff here at Call-On-Doc.

We sincerely regret that your experience did not meet expectations. It’s concerning to hear that you initially had trouble filling your prescription and reaching us for support. Please know that our licensed providers, including nurse practitioners, are fully authorized to prescribe medications, and most pharmacies do accept these prescriptions.

After reviewing your case, we can confirm that one of our team members contacted the pharmacy on April 10 and verified that the medication was successfully dispensed. We have already reached out to you through the messaging board to assist further and resolve the issue with your prescription.

If you still need assistance, please continue the conversation with us through the secure messaging board:

🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Your feedback is valuable, and we appreciate the opportunity to improve.

Hello IB,

I’m Kaye, one of the medical staff here at Call-On-Doc. I sincerely apologize for the delay in responding to your messages. We understand how frustrating it can be to wait, especially when it comes to your health, and I want to assure you that your concern is very important to us.

We attempted to locate your account using the Trustpilot name provided but were unable to find a match. To ensure we can assist you as quickly as possible, please reach out to us through our secure messaging board:

🔗 https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)

Once we’re able to verify your account details, we’ll be more than happy to review your case and provide an update. If there’s a specific time you prefer we reach out, please let us know.

Thank you for your patience—we truly appreciate the opportunity to make this right.

Hello Lauren,

Thank you so much for your kind words! We’re so glad to hear that you had a positive experience and were able to get the care your daughter needed quickly and easily.

We truly appreciate your trust in Call-On-Doc and look forward to being here for you whenever you need us again!

Wishing your daughter a speedy recovery,
– Kaye

Hello Julie,

I’m Kaye, one of the medical staff here at Call-On-Doc.
We’re sorry to hear your prescription still shows as "transmitting"—this can sometimes happen due to processing delays. We’d be happy to look into it right away, but we need your help locating your account as we weren’t able to match it based on this message.

We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:

🔗 https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)

Your feedback is invaluable, and we truly appreciate the opportunity to make this right. Looking forward to resolving this for you.

Hello Kosmica,
This is Kaye, one of the support staff here at Call-On-Doc.

We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription—especially after paying for a refill and not receiving clear answers about your treatment plan. That’s certainly not the level of care we aim to provide.

We also regret the inconvenience caused by the deactivated refill and the issue with your dosage. We’re committed to timely, responsive care and are sorry we fell short in your case.

We attempted to locate your account based on your Trustpilot information but couldn’t find it in our system. Please reach out to us directly through our messaging board so we can assist you further:

🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Your experience matters to us, and your feedback helps us improve. We hope to have the opportunity to make things right and serve you better in the future.

Hello Sandy,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Call-On-Doc was able to assist you quickly and effectively — and even more so that you were feeling better by day two!

Your recommendation means a lot to us, and we're grateful for the opportunity to support your healthcare needs. We're always here when you need us!

Wishing you continued good health,
– Kaye

Hello Denise,

This is Kaye, one of the support staff here at Call-On-Doc.

We’re sorry to hear that your experience didn’t meet your expectations. We understand how important it is to receive timely and accessible care, and we regret any frustration this caused during the process of getting your prescription filled.

We’d like to reassure you that one of our assistant supervisors personally reached out to you by phone on the same day your visit was submitted to help resolve the issue. We’ve also followed up through the messaging board in your account to provide support and ensure everything was taken care of.

If you have any remaining concerns or need further assistance, please don’t hesitate to message us through your account:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Thank you again for your feedback—it helps us improve and continue to better serve our patients.

Hello Russell,

This is Kaye, one of the support staff here at Call-On-Doc.

Thank you for being a loyal patient — we truly appreciate your continued trust in our service. We understand your concern regarding the recent price change, and we’re sorry for any inconvenience this may have caused.

Please note that the recent pricing update was necessary to maintain the quality of care and support we provide. We understand that changes like this can be frustrating and truly appreciate your understanding. To help make care more affordable, we offer a membership plan with discounted visit rates. You may also consider selecting a related medical condition during your visit, which could offer more cost-effective treatment options.

We’ve already reached out to you through the messaging board to address your concerns directly. If you need further assistance, please feel free to continue the conversation here:

🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Thank you again for your feedback — it helps us improve and continue supporting our patients.

Hello De,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've had excellent experiences with Call on Doc. Our team is dedicated to providing prompt, efficient, and affordable healthcare, and it’s wonderful to know that our services have been a valuable time-saver for you. Your support and trust mean the world to us—we truly appreciate you!

-Kaye

Hello Peter,
Thank you for giving Call on Doc a chance and for sharing your experience! We understand that trying something new can come with hesitation, so we’re especially glad to hear that our service exceeded your expectations and helped you get the care you needed quickly. Your health and convenience are our top priorities, and it means a lot to know we could make a difference for you. Wishing you a smooth and speedy recovery!

-Kaye

Hello Kristina,

Thank you for sharing your experience! We're so glad to hear that CallOnDoc made the process easy and seamless for you. Your recommendation means a lot to us!

Hello Jon Ruhnow,

This is Kaye, one of the support staff here at Call-On-Doc.

We sincerely regret that your experience did not meet expectations. We understand how important clear communication and timely responses are, and it’s disappointing to hear that we didn’t fully address your concerns or provide the service you expected. While we strive to provide care as quickly as possible, turnaround times can sometimes be affected by high patient volume.

We truly apologize for any confusion regarding the promotion and for not meeting your needs in previous interactions. Your feedback is valuable, and we’ve already reached out to you through the messaging board to address your concerns directly.

If you still need assistance, please continue the conversation there so we can resolve this promptly:

🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

We appreciate the opportunity to improve and better support you.