3.9
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Quite satisfied but both front light Nd horn stopped functioning after 2 days. What to do?
And sometimes engine does not react when i turn the throttle from stand still position.i them pedal a few rounds and then it works again.
Else bike is fine.
Just hope more electronics will not stop functioning.
CMACEWHEEL V20 is a great eFatBike. Feel safe on it, nice look and powerful enough in most cases
Missing a better tuto & full user Manual and updated UE certifications
I bought the Engwe L20 SE 250W 20" Foldable Electric Trekking Bike 15.6Ah, after few months using it displayed error code 01 and then impossible to turn it back on. Received some spare parts after contacting the customer service, but truth is, I don't think they know where is the issue. 3 months still that I am waiting to solve the problem, I am kinda giving up to be honest. They do not seem to be willing to respect their own refund policy by the way. My conclusion, do not buy e-bike online, especially on this website.
My experieces with it is as follow, assembly and drivering ca 60 km and wheel Inner Tube won't hold air in pretty big hole in
Welcome to BuyBestGear.com, your number one source for E-bikes, robot vacuum cleaners, 3D printers and more! Our warehouses are mostly located in EU (free shipping), which helps reduce the delivery time to only 3 - 7 business days and provides more efficient and convenient after-sales services.
FLAT/RM 502C 5/F, HO KING COMM CTR, 2-16 FA YUEN ST, 999077, MONGKOK, Hong Kong
3.9
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Quite satisfied but both front light Nd horn stopped functioning after 2 days. What to do?
And sometimes engine does not react when i turn the throttle from stand still position.i them pedal a few rounds and then it works again.
Else bike is fine.
Just hope more electronics will not stop functioning.
Date of experience: May 12, 2025
Reply from Buybestgear
Hello, we are sorry for the inconvenience.
If you encounter any problems with the product, please feel free to contact our support team at support@buybestgear.net. Our team will provide you with effective solutions, including replacement parts or repairs, to solve any problems you may encounter.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
Over all the bike was good but both brake discs was damaged, also the pistons in the calippers did not work well…
Date of experience: May 01, 2025
Reply from Buybestgear
Hello, we apologize for the inconvenience.
Regarding the problem you mentioned, we suggest you send an email to support@buybestgear.net. Our team will provide you with effective solutions, including replacement parts or repairs, to solve any problems you may encounter.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
My experieces with it is as follow, assembly and drivering ca 60 km and wheel Inner Tube won't hold air in pretty big hole in
Date of experience: May 05, 2025
Reply from Buybestgear
Hello, we apologize for the inconvenience.
Regarding the problem you mentioned, we suggest you send an email to support@buybestgear.net. Our team will provide you with effective solutions, including replacement parts or repairs, to solve any problems you may encounter.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
The delivery timeframe was not met, and there has been no communication regarding the delivery status. Support inquiries via email have gone unanswered.
Date of experience: April 06, 2025
Reply from Buybestgear
Hi, we apologize for the inconvenience.
We have replied to your email.If you didn't receive it,please check your spam/junk folders in case the email mistakenly ends up there.
We wanted to provide you with an update regarding your order. The product you ordered is currently in pre-sale and is expected to be shipped between May 10 - May 17. It is expected that the package will be delivered to your address in 5-7 working days after it is shipped.
Rest assured that we are doing everything in our power to ensure your order is shipped out to you as soon as possible.
If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Best regards,
Delivery time very quick and packaging was excellent
Also bike is very easy to assemble
Date of experience: April 17, 2025
Quick delivery and no hassle. Some missing bolts for the front brake disc but that was easy to fix.
Date of experience: April 17, 2025
Reply from Buybestgear
Hello,
Thank you for choosing our product and sharing your experience!
Regarding the missing bolts of the front brake disc you mentioned, we sincerely apologize for this. To ensure the customer experience, we have forwarded this feedback to the relevant department for verification and improvement.
If you encounter any other problems during use, our customer service team is always ready to support you.
Sincerely.
😃✨️If you are thinking about buying an electric bike, you should use your magdolliness for the wonderful products of BuyBestGear to the full 10✨️ 👌
Date of experience: April 20, 2025
Very kind and responsive !
I had a noise problem, I got it fixed 3 days...
Date of experience: April 02, 2025
CMACEWHEEL V20 is a great eFatBike. Feel safe on it, nice look and powerful enough in most cases
Missing a better tuto & full user Manual and updated UE certifications
Date of experience: April 01, 2025
The bike seems so far very good, based on about 30 km driving. The assembly was quite easy, although the pictures in the manual were a bit unclear. A plus for the included lock, didn't have to go shopping for one. The battery is quite heavy, you have to think the place where you take it off and on, so it won't fall on a hard surface.
The delivery didn't work so well - I didn't get info of the delivery to my house, so I wasn't at home. And the second time as well: no info but I didn't dare to go anywhere from home the next day. This in Finland, first time FedEx - hope never again.
Date of experience: March 18, 2025
I bought the Engwe L20 SE 250W 20" Foldable Electric Trekking Bike 15.6Ah, after few months using it displayed error code 01 and then impossible to turn it back on. Received some spare parts after contacting the customer service, but truth is, I don't think they know where is the issue. 3 months still that I am waiting to solve the problem, I am kinda giving up to be honest. They do not seem to be willing to respect their own refund policy by the way. My conclusion, do not buy e-bike online, especially on this website.
Date of experience: March 27, 2025
Reply from Buybestgear
Hello.
Sorry for any inconvenience you've experienced.
In accordance with our warranty policy, proof is needed for any non-human quality problems, such as pictures or videos.We request that you provide us with a video or pictures of your bike still malfunctioning after installing new part. At this time we have not received your feedback, which may have caused our resolution process to stall, making your issue not dealt with in a timely manner.
We suggest you send an email to support@buybestgear.net. Our after-sales team will contact you as soon as possible after receiving the email and provide professional technical support and solutions. We promise to make every effort to solve your problem .
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
Bought an Engwe E26 almost a year ago and the padfle assist sensor was defect, after a few mails and an uploaded video they send me a free replacement witch only took 2 days.
Thank you all for the quick help and fix, i installed it myself in about 15 minutes.
Date of experience: March 21, 2025
Even though I was home, the people who were supposed to deliver the bike didn't do it. I've been trying to contact the seller for a few days and I have no way to do it. They're charlatans.
I had to open a PayPal dispute because they cannot be contacted. I have sent them many emails so far and they do not respond. They do not have a phone number. Beware of them.
I don't even want to think about what I would have to do to be able to contact them if their bike was finally delivered and I had problems with it.
I sent till now around 50 emails... not answer...if you want to take a bike pay a little bit more at local shops but not from someone from Hong Hong with office in an flat... They are spam, scam , thief... shame
Date of experience: March 18, 2025
Reply from Buybestgear
Dear Customer:
We are very sorry for the bad experience you have had.
We have carefully checked all the records and found that we have not received your previous letter. There may be some misunderstanding. At present, we are actively contacting the carrier to verify the status of the package. Once there is any news, we will inform you as soon as possible.
We assure you that our company is legal and we will do our best to solve your package problem.
Once again, we deeply apologize for the inconvenience caused to you and thank you for your understanding and patience.
If you need additional help, please feel free to contact our customer service team via support@buybestgear.net.
Sincerely.
They have provided perfect service, provided all the necessary product information, and delivered quickly
Date of experience: March 13, 2025
Fast delivery of the bike. Gears needed adjustment, 5 of 7 worked.
Date of experience: March 11, 2025
Electric bike I bought came one day ahead of schedule Box was fully wrapped and protected ,Great service from this company
Date of experience: February 26, 2025
A shop worth recommending, the bike arrives to you very quickly, in perfectly preserved condition. good quality electric bike, perfect for vacation!
you can check the bike reviews on YouTube. I recommend shopping in this shop!
Date of experience: February 19, 2025
The plug does not fit properly in the battery.
Date of experience: January 24, 2025
Reply from Buybestgear
Hello, we apologize for the inconvenience.
Regarding the problem you mentioned, we suggest you send an email to support@buybestgear.net. Our after-sales team will contact you as soon as possible after receiving the email and provide professional technical support and solutions. We promise to make every effort to solve your problem .
Sincerely
I had questions about the purchase, since the stated characteristics of the product do not correspond at all! I contacted the support service 4 times, no one answered or wrote to me.
Date of experience: January 23, 2025
Reply from Buybestgear
Hello.
I'm sorry for the inconvenience.
We have replied to your message.If you encounter any problems with the product, please feel free to contact our support team at support@buybestgear.net. Our team will provide you with effective solutions.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
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