😃✨️If you are thinking about buying an electric bike, you should use your magdolliness for the wonderful products of BuyBestGear to the full 10✨️ 👌
Buybestgear Reviews 1,956
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3.9
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CMACEWHEEL V20 is a great eFatBike. Feel safe on it, nice look and powerful enough in most cases
Missing a better tuto & full user Manual and updated UE certifications
I bought the Engwe L20 SE 250W 20" Foldable Electric Trekking Bike 15.6Ah, after few months using it displayed error code 01 and then impossible to turn it back on. Received some spare parts after contacting the customer service, but truth is, I don't think they know where is the issue. 3 months still that I am waiting to solve the problem, I am kinda giving up to be honest. They do not seem to be willing to respect their own refund policy by the way. My conclusion, do not buy e-bike online, especially on this website.
Bought an Engwe E26 almost a year ago and the padfle assist sensor was defect, after a few mails and an uploaded video they send me a free replacement witch only took 2 days.
Thank you all for the quick help and fix, i installed it myself in about 15 minutes.
Company details
Written by the company
Welcome to BuyBestGear.com, your number one source for E-bikes, robot vacuum cleaners, 3D printers and more! Our warehouses are mostly located in EU (free shipping), which helps reduce the delivery time to only 3 - 7 business days and provides more efficient and convenient after-sales services.
Contact info
FLAT/RM 502C 5/F, HO KING COMM CTR, 2-16 FA YUEN ST, 999077, MONGKOK, Hong Kong
- support@buybestgear.com
- buybestgear.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
😃✨️If you are thinking about buying an…
😃✨️If you are thinking about buying an electric bike, you should use your magdolliness for the wonderful products of BuyBestGear to the full 10✨️ 👌
Date of experience: April 20, 2025
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Very kind and responsive !
Very kind and responsive !
I had a noise problem, I got it fixed 3 days...
Date of experience: April 02, 2025
CMACEWHEEL V20 is a great eFatBike
CMACEWHEEL V20 is a great eFatBike. Feel safe on it, nice look and powerful enough in most cases
Missing a better tuto & full user Manual and updated UE certifications
Date of experience: April 01, 2025
Verified
The bike Lankeleisi MG600 plus seems so far very good
The bike seems so far very good, based on about 30 km driving. The assembly was quite easy, although the pictures in the manual were a bit unclear. A plus for the included lock, didn't have to go shopping for one. The battery is quite heavy, you have to think the place where you take it off and on, so it won't fall on a hard surface.
The delivery didn't work so well - I didn't get info of the delivery to my house, so I wasn't at home. And the second time as well: no info but I didn't dare to go anywhere from home the next day. This in Finland, first time FedEx - hope never again.
Date of experience: March 18, 2025
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I bought the Engwe L20 SE 250W 20"…
I bought the Engwe L20 SE 250W 20" Foldable Electric Trekking Bike 15.6Ah, after few months using it displayed error code 01 and then impossible to turn it back on. Received some spare parts after contacting the customer service, but truth is, I don't think they know where is the issue. 3 months still that I am waiting to solve the problem, I am kinda giving up to be honest. They do not seem to be willing to respect their own refund policy by the way. My conclusion, do not buy e-bike online, especially on this website.
Date of experience: March 27, 2025
Reply from Buybestgear
Hello.
Sorry for any inconvenience you've experienced.
In accordance with our warranty policy, proof is needed for any non-human quality problems, such as pictures or videos.We request that you provide us with a video or pictures of your bike still malfunctioning after installing new part. At this time we have not received your feedback, which may have caused our resolution process to stall, making your issue not dealt with in a timely manner.
We suggest you send an email to support@buybestgear.net. Our after-sales team will contact you as soon as possible after receiving the email and provide professional technical support and solutions. We promise to make every effort to solve your problem .
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
Broken part, quick help and solution
Bought an Engwe E26 almost a year ago and the padfle assist sensor was defect, after a few mails and an uploaded video they send me a free replacement witch only took 2 days.
Thank you all for the quick help and fix, i installed it myself in about 15 minutes.
Date of experience: March 21, 2025
They cannot be contacted.
Even though I was home, the people who were supposed to deliver the bike didn't do it. I've been trying to contact the seller for a few days and I have no way to do it. They're charlatans.
I had to open a PayPal dispute because they cannot be contacted. I have sent them many emails so far and they do not respond. They do not have a phone number. Beware of them.
I don't even want to think about what I would have to do to be able to contact them if their bike was finally delivered and I had problems with it.
I sent till now around 50 emails... not answer...if you want to take a bike pay a little bit more at local shops but not from someone from Hong Hong with office in an flat... They are spam, scam , thief... shame
Date of experience: March 18, 2025
Reply from Buybestgear
Dear Customer:
We are very sorry for the bad experience you have had.
We have carefully checked all the records and found that we have not received your previous letter. There may be some misunderstanding. At present, we are actively contacting the carrier to verify the status of the package. Once there is any news, we will inform you as soon as possible.
We assure you that our company is legal and we will do our best to solve your package problem.
Once again, we deeply apologize for the inconvenience caused to you and thank you for your understanding and patience.
If you need additional help, please feel free to contact our customer service team via support@buybestgear.net.
Sincerely.
They have provided perfect service
They have provided perfect service, provided all the necessary product information, and delivered quickly
Date of experience: March 13, 2025
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Engwe L20 SE ebike
Fast delivery of the bike. Gears needed adjustment, 5 of 7 worked.
Date of experience: March 11, 2025
Electric bike…
Electric bike I bought came one day ahead of schedule Box was fully wrapped and protected ,Great service from this company
Date of experience: February 26, 2025
Verified
Engwe L20 se BuyBestGear
A shop worth recommending, the bike arrives to you very quickly, in perfectly preserved condition. good quality electric bike, perfect for vacation!
you can check the bike reviews on YouTube. I recommend shopping in this shop!
Date of experience: February 19, 2025
Verified
The plug does not fit properly in the…
The plug does not fit properly in the battery.
Date of experience: January 24, 2025
Reply from Buybestgear
Hello, we apologize for the inconvenience.
Regarding the problem you mentioned, we suggest you send an email to support@buybestgear.net. Our after-sales team will contact you as soon as possible after receiving the email and provide professional technical support and solutions. We promise to make every effort to solve your problem .
Sincerely
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Verified
I had questions about the purchase
I had questions about the purchase, since the stated characteristics of the product do not correspond at all! I contacted the support service 4 times, no one answered or wrote to me.
Date of experience: January 23, 2025
Reply from Buybestgear
Hello.
I'm sorry for the inconvenience.
We have replied to your message.If you encounter any problems with the product, please feel free to contact our support team at support@buybestgear.net. Our team will provide you with effective solutions.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
A Store Full of Nice Experiences
I am pleased to recommend the services of this company, which offers express delivery and a wide range of products all in one place. It is an excellent solution for those seeking convenience and speed. I highly encourage you to take advantage of their offerings!
Date of experience: January 25, 2025
All went wrong, you are bullshitting us !!!
All went wrong, we paid and do not get our bikes !!!
We regret to say that once again delivery was not effected!!!!!
We received following messages from the following phone number that seems to be a Spanish phone number:
961164413
"A sua encomenda SPANISH AOSOM, S.L., ref. 95838129997692, vai ser entregue hoje, entre as 12:30 e as 13:30. Faculte o codigo M60L ao nosso Condutor.Obrigado. DPD "
Somebody call at about 12:00 Portuguese time and told her that they will deliver the bikes later on, at the end of the day.
We stayed at home the whole afternoon and evening waiting for the delivery of the bikes.....
But again, nothing has been received so far and despite our calls back no one is answerring !!!!!!!!
Sorry to say that you are bullshitting us !
Send our money back immediately !
Jose Marquez
Date of experience: January 23, 2025
Reply from Buybestgear
Hello.
According to the records, your bikes have been delivered, did you receive the parcels?
If you need additional help, please feel free to contact our customer service.
Awful customer support
Awful customer support
Since the bikes are made of spare parts they don’t even what’s happening on their bike
Date of experience: January 21, 2025
Reply from Buybestgear
Hello, we are sorry for the inconvenience.
If you encounter any problems with the product, please feel free to contact our support team at support@buybestgear.net. Our team will provide you with effective solutions, including replacement parts or repairs, to solve any problems you may encounter.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
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Not prefessional at all
After weeks still waiting for my €1600.00 bikes. Customer Service not helpful....it seems they are lost...but our money reached their account without any delay!Only apologies but no bikes received.We should have received them between December 28 2024 and January 8 2025.... Impossible to track our parcel...Wish i had never bought something here.... We will ask for our money back if bikes not received by next week!
Date of experience: January 19, 2025
Reply from Buybestgear
Hello, we apologize for the inconvenience.
Your packages are being returned and we are closely monitoring its logistical status. As soon as the package arrives at the warehouse, we will resend it to you. We will provide you with a new tracking number once the package has been resent.
If you need additional help, please feel free to contact our customer service.
Sincerely
Verified
Impossible to attach the pedals so I…
Impossible to attach the pedals so I have to pay for a technician.
Will not reconnend either product or seller.
Date of experience: December 23, 2024
Reply from Buybestgear
Hello, we apologize for the inconvenience.
If you encounter any problems with the product, we suggest you send an email to support@buybestgear.net. Our after-sales team will contact you as soon as possible after receiving the email and provide professional technical support and solutions. We promise to make every effort to solve your problem .
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and patience.
Sincerely
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