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Buitrago Cigars Reviews 411

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TrustScore 3.5 out of 5

3.7

Cigar Shop
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Rated 1 out of 5 stars

I’ve ordered from this site almost weekly. They have a slow shipping service, but I like the product I order and it’s the only place I can find it. However this last time it took over a week with no update at all. I tried multiple ways to cancel my order, or even talk to someone, and I could only get automated emails saying the “team” would respond to me “tomorrow”. Well they never did, waited another 3 days for my order I no longer wanted to finally ship, all while never hearing from customer service. I will never order from them again, and to anyone thinking about it just know there is absolutely 0% of any customer support. Good luck

Rated 1 out of 5 stars

First I for 2 or 3 shipping and it took almost week or more. Second they're all same favorite. That's another No.

Company details

  1. #3 of 3 best companies in Cigar Shop

Written by the company

Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away. We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service. Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.

Contact info

3.7

Average

TrustScore 3.5 out of 5

411 reviews

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Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot
Rated 1 out of 5 stars

Slow shipping and non existent customer support

I’ve ordered from this site almost weekly. They have a slow shipping service, but I like the product I order and it’s the only place I can find it. However this last time it took over a week with no update at all. I tried multiple ways to cancel my order, or even talk to someone, and I could only get automated emails saying the “team” would respond to me “tomorrow”. Well they never did, waited another 3 days for my order I no longer wanted to finally ship, all while never hearing from customer service. I will never order from them again, and to anyone thinking about it just know there is absolutely 0% of any customer support. Good luck

Date of experience: April 09, 2025

Rated 1 out of 5 stars

Repeat buyer

Repeat buyer, great prices, usually fast delivery but current order that I ordered last month has yet to ship and there is no way to contact them over the phone and they do not respond to online support requests, are they even still open?

Date of experience: March 04, 2025

Rated 5 out of 5 stars
Verified

Excellent

The quality is great. When ordered it’s sent shortly after.

Date of experience: January 20, 2025

Rated 1 out of 5 stars
Verified

Late and no longer needed

I ordered a box of cigars to have for family and friends during the holidays. I waited and waited for them and finally ordered them from another vendor. In the meantime I received an email saying the order was delayed. I responded by saying please cancel my order. A week later I finally received an email and the cigars I no longer needed from Buitrago. I’m in the process of trying to return them now.

Date of experience: December 18, 2024

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