3.7
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I've done business with JR Cigars for 20 years. I recently ordered 10 cartons, as I always do, cause I don't drive. 2 Months, and 2 days later I received my $600.00 order! I frantically placed an order with Buitrago, and received my initial, and a 2nd order before I got my stuff from JR, AND, it was @ 40% cheaper!!
I’ve ordered from this site almost weekly. They have a slow shipping service, but I like the product I order and it’s the only place I can find it. However this last time it took over a week with no update at all. I tried multiple ways to cancel my order, or even talk to someone, and I could only get automated emails saying the “team” would respond to me “tomorrow”. Well they never did, waited another 3 days for my order I no longer wanted to finally ship, all while never hearing from customer service. I will never order from them again, and to anyone thinking about it just know there is absolutely 0% of any customer support. Good luck
Glass came very well protected and packaged.
I forgot they work regular hours and take weekends off like normal working people. When an order didn't get processed till Monday, I made them aware. Even though it was my fault, they responded, understood and made me happy.
This is my 5th order from them , 3 weeks now and product hasn't shiped took 2 weeks just to get a tracking number saying usps awaiting shipment . Emailed several times same canned response. Useless customer service. Ordered October 24 its now November 14. Every order has been slower and slower.
Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away. We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service. Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.
2500 Nw 79th Ave, 33122, Miami, United States
3.7
417 reviews
Replied to 40% of negative reviews
Typically replies within 1 month
Still waiting on my package from the 25th
Date of experience: April 18, 2025
I've done business with JR Cigars for 20 years. I recently ordered 10 cartons, as I always do, cause I don't drive. 2 Months, and 2 days later I received my $600.00 order! I frantically placed an order with Buitrago, and received my initial, and a 2nd order before I got my stuff from JR, AND, it was @ 40% cheaper!!
Date of experience: April 18, 2025
Doing the right way each time I use them.
Date of experience: April 18, 2025
The product is great, just the time to recieve in the mail took very long
Date of experience: April 18, 2025
My order and delivery
Date of experience: March 20, 2025
Customer service and shipping needs to be addressed this is horrible.
Date of experience: April 17, 2025
I’ve ordered from this site almost weekly. They have a slow shipping service, but I like the product I order and it’s the only place I can find it. However this last time it took over a week with no update at all. I tried multiple ways to cancel my order, or even talk to someone, and I could only get automated emails saying the “team” would respond to me “tomorrow”. Well they never did, waited another 3 days for my order I no longer wanted to finally ship, all while never hearing from customer service. I will never order from them again, and to anyone thinking about it just know there is absolutely 0% of any customer support. Good luck
Date of experience: April 09, 2025
First I for 2 or 3 shipping and it took almost week or more. Second they're all same favorite. That's another No.
Date of experience: March 18, 2025
Ordered many times, always proper delivery at a fair price.
Date of experience: March 19, 2025
They were fresh and arrived in a few days
Date of experience: March 18, 2025
Great shipping time. Correct items. Fresh and packed nicely
Date of experience: March 18, 2025
Late delivery last order took over 17 days for me to recieve my package.
Date of experience: February 17, 2025
Repeat buyer, great prices, usually fast delivery but current order that I ordered last month has yet to ship and there is no way to contact them over the phone and they do not respond to online support requests, are they even still open?
Date of experience: March 04, 2025
The product got here very quickly, and was also nice and fresh!
Date of experience: February 15, 2025
The quality is great. When ordered it’s sent shortly after.
Date of experience: January 20, 2025
Large inventory and had my cigar choice. Quick shipping and easy to use website. Thank You!
Date of experience: January 20, 2025
Purchased backwoods from this vendor multiple times and never had any issues. Shipping is super fast and the product is always super fresh.
Date of experience: September 01, 2024
company has not addressed my issue. Trying to find out a tracking number but customer support is useless
Date of experience: January 12, 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
