This was the first time I had ordered from Brekz. I was impressed with the selection they have and the prices are excellent. I got my usual dog food for less than I expected. Ordering was easy and delivery was free and quick. Thank you.
Brekz.fr Reviews 32,974
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3.5
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Website easy to use. Good quality for price and speedy delivery.
I’ve been ordering from Brekz for years for our Rhodesian Ridgeback (33 kg). I also volunteer at our local animal shelter and purchase treats for the animals. Usually my order is large and goes through quickly and I am content with the process. Unfortunately, on my last order Brekz made an error in the packing. Instead of 3 bags of 500 treats they only included 1 although I was charged for 3. I contacted customer service and asked that the missing packs be sent. They would not ship the remaining 2 packs because it didn’t meet the shipping minimum. They did credit me the amount owed. I’m disappointed that since the error was theirs they should have rectified it by sending the missing packs and covered the shipping costs.
The shipments from Brekz.fr might come from Holland but the goods are always delivered as quickly as orders from other companies based in France. We never had a bad experience with Brekz and I can recommend them to anybody! Their assortment and prices are also as good as from other suppliers active on the French market.
Company details
About Brekz.fr
Information provided by various external sources
- Jusqu'à 40% moins cher qu'ailleurs.
- Grand choix de produits. Grand choix de marques en exclusivités sur Brekz.fr.
- Livraison rapide pour tout achat effectué avant 14H.
- Système de suivis de colis grâce à notre partenaire Chronopost/DPD.
- Service clientèle efficace et disponible.
Animalerie en ligne Brekz.fr
Written by the company
Contact info
Computerweg 2, 3542 DR, Utrecht, Netherlands
- 04.11.98.00.00
- service@brekz.fr
- brekz.fr
3.5
Average
33K reviews
Replied to 7% of negative reviews
Typically replies within 1 month
Invited
Good quality products
Website easy to use. Good quality for price and speedy delivery.
Date of experience: March 06, 2025
Invited
This was the first time I had ordered…
This was the first time I had ordered from Brekz. I was impressed with the selection they have and the prices are excellent. I got my usual dog food for less than I expected. Ordering was easy and delivery was free and quick. Thank you.
Date of experience: February 02, 2025
we can't contact them
My last order hasn’t arrived after nearly 2 weeks after placing the order. DPD say the delivery number Brekz gave me doesn’t exist. I have emailed Brekz 2 times with no response!!
Usually i have no problems with them.i don’t understand....
Date of experience: January 30, 2025
Have had a couple of good experiences…
Have had a couple of good experiences with ordering and delivery. My last order hasn’t arrived 4 weeks after placing the order. DPL say the delivery number Brekz gave me doesn’t exist. I have emailed Brekz 3 times with no response and there is no phone number to contact them. A total waste of 80 euros just before Christmas!
Date of experience: December 31, 2024
Invited
Good fast service and delivery.
Good fast service and delivery.
Date of experience: November 13, 2024
Invited
This is a great store
This is a great store, you can buy a lot of good brands of cat food here. However, there are few discounts and interesting offers.
Date of experience: August 31, 2024
May use AI-assist with repliesRead more
Invited
Loyal customer?
I’ve been ordering from Brekz for years for our Rhodesian Ridgeback (33 kg). I also volunteer at our local animal shelter and purchase treats for the animals. Usually my order is large and goes through quickly and I am content with the process. Unfortunately, on my last order Brekz made an error in the packing. Instead of 3 bags of 500 treats they only included 1 although I was charged for 3. I contacted customer service and asked that the missing packs be sent. They would not ship the remaining 2 packs because it didn’t meet the shipping minimum. They did credit me the amount owed. I’m disappointed that since the error was theirs they should have rectified it by sending the missing packs and covered the shipping costs.
Date of experience: August 31, 2024
Reply from Brekz.fr
Hello,
Thank you for your comment.
We are very sorry for this incident.
Unfortunately, as the amount of the missing packs were inferior to the standard shipping cost, we were not able to ship them.
We are again sorry for the inconvenience that we have caused and we hope that you understand.
Kind regards,
Team Brekz
Invited
Good price and good communication…
Good price and good communication cation. Quickly delivered. 👌
Date of experience: August 28, 2024
Invited
My order dated 10-06-2024 has been…
My order dated 10-06-2024 has been returned to you. I am still waiting for a refund £54. My later orders have been safely delivered. Help please. Thankyou Susan Self
Date of experience: August 21, 2024
Invited
Command and livraison
I am delighted with the quality of the products and from the order to the delivery, A very fast service .
I will certainly continue using Bretz .Thank you and please keep up your excellent service.
Date of experience: June 26, 2024
Reply from Brekz.fr
Hello,
We are delighted to hear that you are happy with your experience with us.
The Brekz team
Invited
brekz are putting up the prices way…
brekz are putting up the prices way above the increase in cost of living!!
Date of experience: May 23, 2024
Invited
Formidable!
Date of experience: October 03, 2023
Reply from Brekz.fr
Bonjour,
Nous sommes ravis d’entendre que vous soyez satisfait de votre expérience chez nous.
L'équipe Brekz
Invited
Impeccable 🌺🌺
Date of experience: May 02, 2024
Reply from Brekz.fr
Bonjour,
Nous sommes ravis d’entendre que vous soyez satisfait de votre expérience chez nous.
L'équipe Brekz
Invited
it never arrived!!
it never arrived!!! and customer support is ignoring me
Date of experience: April 25, 2024
Reply from Brekz.fr
Bonjour,
Merci pour votre avis.
Nous sommes désolés d'apprendre que l'article reçu est incomplet.
Après vérification, votre dossier a bien été pris en compte et est actuellement en cours de traitement.
Bien cordialement,
l'Equipe Brekz
Invited
Reply from Brekz.fr
Bonjour,
Nous vous remercions pour votre commentaire.
L'équipe Brekz.
Terrible customer service dealing with their mistake
I ordered 2 large packs of Schesir cat food (+€50) that was my normal supplier was out of. I saw Brekz's slightly more advantageous pricing and saw it was an international company, so thought it would be okay.
I got the parcel perhaps 6 days later. However, they sent the wrong food! I messaged them 3 times and tried to call their office 3 times as well. Their phone system is a joke. I have a feeling that nobody mans it EVER. I am only in France for a few weeks so my time is limited here. I made this clear in my email.
I finally got a response apologizing for their mistake and that DPD would contact me ASAP to schedule a pickup. Well...4 days later and I am still waiting. Not a word from DPD.
This company is useless. I will only use my other tried and true companies in future like Zooplus. Far better customer service.
Date of experience: March 18, 2024
Reply from Brekz.fr
Bonjour,
Merci pour votre message.
Nous sommes désolés pour votre mauvaise expérience. Aprés vérification, votre dossier a été traité et solutionné.
Cordialement,
L'équipe Brekz
I placed an order for about 185 euros…
I placed an order for about 185 euros of dog food and dog dental products. DPD delivered in the rain. Dumped the cardboard box at my gate and went. I retrieved th e box to find it completely full but te 12kg of Royal Canin Labrador food was not there. No one answers the phone, I have written to them on their chat service, their email and their Facebook. As yet I have heard nothing. I took a photo of box and contents as proof there was no 12kg bag there nor was there room for one.
Date of experience: March 26, 2024
Reply from Brekz.fr
Bonjour,
Merci pour votre avis.
Nous sommes désolés de votre mauvaise expérience.
Après vérification, votre dossier a bien été pris en compte et est actuellement en cours de traitement.
Cordialement,
L'équipe Brekz
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