Happy about my purchase
I was buying at Bijourama for the first time and was a bit sceptical but everything was great.Fast delivery and items I bought exactly as described. Definitely I would buy again
Date of experience: January 19, 2025
Bijourama Reviews 554
•
3.0
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Company details
Written by the company
Bijourama.com est depuis plus de 10 ans le n°1 de l’horlogerie-bijouterie sur internet. Bijourama vous propose une sélection large et minutieuse de montres et bijoux pour homme, femme et enfant. Avec plus d'une centaine de marques telles que Pandora, Casio, Diesel, Swarovski, Tom Hope, Thomas Sabo ou encore Festina, tout le monde peut trouver de quoi se faire plaisir en quelques clics
Contact info
49 Av. Kléber, 75016, Paris, France
- 0 890 213 300
- contact@bijourama.com
- www.bijourama.com
3.0
Average
554 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Absolutely diabolical
Absolutely diabolical, sent me a faulty watch that I purchased via Amazon marketplace, returned the item following all the required protocols including Royal Mail track & trace who confirmed the item was returned to the address on the address label provided by Bijourama/ Amazon. Claim they haven't received the parcel despite me sending screenshots of proof of delivery from Royal Mail website then cite no parcel number showing on RM website??? Don't buy from these guys they will rip you off using excuses or deploying delay tactics for issuing refunds, totally irate at being conned by these hoodlums!
Date of experience: January 04, 2025
Reply from Bijourama
Bonjour,
Nous sommes sincèrement désolés des problèmes que vous avez pu rencontrer lors de votre expérience pour votre produit Bijourama acheté sur le site de Amazon. Pour toute réclamation, nous vous invitons à le faire directement via votre espace client sur le site de Amazon. Le service concerné vous apportera une réponse sur le traitement de votre dossier.
Bien à vous,
L'équipe Bijourama
Poor customer service and no refund
Poor customer service, sent back two watches on december 2 2023 which were ordered MAY 2023 and got delivered 22 NOVEMBER 2023...
All received and "checked", refund should take 15 business days?! Guess what, it's the 4th of februari and still no money...
Date of experience: December 02, 2023
Reply from Bijourama
Bonjour,
Depuis notre site internet : "https://www.bijourama.com/contact_adv.html", vous avez plusieurs alternatives afin de nous contacter.
Bien à vous,
L'équipe Bijourama
Didnt ship what I ordered, bait and switch?
I ordered an electric bike but a neoprene handkerchief was delivered. When I complained, the return policy suddenly became very problematic requiring return of the almost worthless item and many weeks before they could refund or make me whole again in any way. I cancelled the charge with the bank, and then cancelled the card entirely. This firm is far from legitimate.
Date of experience: June 09, 2023
Reply from Bijourama
Bonjour,
Tout d'abord, nous tenons à vous remercier d'avoir partagé votre avis.
Nous sommes navrés que la prestation qui vous a été délivrée n'ait pas été à la hauteur de vos attentes.
Nous remontons immédiatement vos feedbacks au service concerné.
Aussi, afin de trouver ensemble une solution adaptée, notre Service client est disponible, en cliquant sur ce lien : https://www.bijourama.fr/contact_adv.html.
En espérant que vous nous renouvellerez votre confiance et que nous vous retrouverons très prochainement sur notre site.
À bientôt,
L'équipe Bijourama
No wonder why majority of reviews are 1 star
No wonder why majority of reviews are negative. I ordered many watches for my business almost one month ago and they were very petty about the bank transfer (they wanted it to be sent ASAP with many emails even if the watches were a preorder). I made the transfer and emailed them the copy, following all the instructions about the transfer's subject, etc. After one whole month they contacted me asking for my identity document & bank statement, because they thought my wire transfer was a fraud payment (how can a transfer be a fraud? when I also provided all the documents and everything was matching my name and address?). I proceed to send them every document to confirm it was a real transfer (which they also received, btw..) and they just straight canceled my order without no reason. This made me very upset because I just think they are making excuses for selling many stock they don't have but, besides this, they only did so after one whole month where the watches were already processed for my activity. In addition to this disaster they made, they are taking AGES to refund me because they claim they don't have my IBAN (???), or that I can't send it via text message but I need to send it via PDF statement (which I already did...). This is aa complete disaster, after 1 month I am out money and I don't have any watch nor my refund. I hope my order could be reinstated since this would be the only way to sane this shop.
Date of experience: June 14, 2023
Reply from Bijourama
Bonjour,
Tout d'abord, nous tenons à vous remercier d'avoir partagé votre avis.
Nous sommes navrés que la prestation qui vous a été délivrée n'ait pas été à la hauteur de vos attentes.
Afin de trouver ensemble une solution adaptée, notre Service client est disponible, en cliquant sur ce lien : https://www.bijourama.fr/contact_adv.html.
En espérant que vous nous renouvellerez votre confiance et que nous vous retrouverons très prochainement sur notre site.
À bientôt,
L'équipe Bijourama
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Fail to refund bracelet and charms
I ordered a bracelet and some charms for my mom's birthday. The bracelet was too small so i had to send it to get a new one but i made a mistake and selected all product when sellecting the poducts that were gonna be sent to them. So i had to resent all products later on i asked a refund instead of having a delivery of the new bracelet and charms. They refunded me for the bracelet but never for the charms that i also resent. Since this day all they say is we talked with the refund team and they are analysing it . FOR 5 MONTHSSSS ? SUCH bad organisation. Plus i sent prof of the delivered products.
Date of experience: April 07, 2022
Reply from Bijourama
Dear customer,
We are sorry to read this inconvenience.
Could you please provide us with more details, including your order number?
You can send us an e-mail to contact@bijourama.com.
We hope to solve this problem as soon as possible.
Please do not hesitate to contact us for any further information.
Sincerely yours,
Alain
BIJOURAMA Customer Service
I bought a bracelet of 400€ and never…
I bought a bracelet of 400€ and never got it!!! And they don’t answer messages and don’t refund me!!!
Date of experience: February 03, 2022
Reply from Bijourama
Dear customer,
We are sorry to read this inconvenience.
It is probably a misunderstanding since you have chosen a pre-ordered product.
In the summary of your order, it was well mentioned:
ESTIMATED DELIVERY: Between 09/02/2022 and 14/02/2022
As far as I can see, you have contacted us to ask for the cancellation of the order for refund.
The refund has been made on the account used to place the order.
Sincerely,
The Bijourama Team
Verified
Reply from Bijourama
Hello,
I am sorry that this experience left a bad impression on you.
There may have been a mistake somewhere.
I am sending you a request for information so that we can verify what happened.
Thank you for your reply,
The Bijourama team
Zero Customer service
They delivered the watch to the wrong place, so I never got it. Still waiting for an apology to start with!. On top of that, They are not refunding me the money, even thought I keep chasing them
Date of experience: January 25, 2021
Reply from Bijourama
Hello,
I see that you have chosen a relay delivery.
We regret that your package was not delivered to the correct pick-up point.
You have to know that when the carrier passes by, if the relay point is closed or is unavailable, the package is automatically routed to a replacement relay point.
Obviously, we will not fail to transmit the information to our transport department for corrective measures.
Rest assured, we do everything to ensure that your shopping experience is a positive one.
Best regards,
The Bijourama team
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Send me a used watch in poor condition
I ordered a new watch from this company. They sold me a used watch in very poor condition. I have now spent almoust 2 month struggling with these guys. Tres mauvais. Non recomendable.
Date of experience: July 04, 2019
Reply from Bijourama
Hello,
We looked at your file. According to the logistics, you switched the watch bracelet. For this reason, we were unable to comply with your request and returned the watch.
Sincerely,
The Bijourama team
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