4.8
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I purchased 6 radiators at a great price with fast delivery.What makes a good company is how they deal with problems. This company replaced 2 damaged radiators without any fuss or stress. Highly recommend this company. They go above and beyond for their customers many thanks..
Excellent advice and help from Mary during my first contact with Best Heating resulted in me placing an order with this company. I thought that, if they employ staff of Mary's calibre, the company must be pretty good. The radiators aren't up yet, but I have no doubt they will be first class.
Was looking for a specific sized radiator. Found a few online but none of the quality and heat output I needed for the room. Bestheating had exactly what I required for a great price. Well packaged and prompt delivery also helped. Would recommend this company.
Fantastic radiators/valves and amazing speedy service.
Super fast flow system now and much better heat output. Massive selection of sizes was a great plus as our house has a wide variety of room sizes and wall space geometries, window positions etc.
At BestHeating we help you stay toasty all winter and effortlessly cool all year. By thinking outside the flat white box, we empower your sense of style to take over. You can go modern, go classic, go vertical or go horizontal. You can go bright orange, subtle grey, matte black or chrome. Whatever shape or size you're looking for, we help you fill your home with beautifully designed heating, without breaking the bank. With fantastic customer feedback, industry leading product guarantees and fast & free standard UK delivery, trust the experts at BestHeating to help you find your home heating inspiration. We call it "heating made cooler".
Written by the company
Free delivery on all UK mainland orders
BB11 5UB, Burnley, United Kingdom
4.8
64K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Excellent range with competitive prices, easy to navigate website, and super speedy delivery - highly recommended!
Date of experience: May 07, 2025
Could not be more helpful. Amazing choice, super quick delivery, and amazing customer service from Holly. Would shop here again based on Holly alone.
Date of experience: May 16, 2025
Prompt and efficient delivery. Had to contact customer service due to unexpected split delivery. Excellent response. Products look great ,seem fine for purpose,awaiting testing fully in colder weather. 👍
Date of experience: May 06, 2025
Reasonably priced radiator- arrived during time schedule and looks very classy in place.
Date of experience: May 07, 2025
Perfect in all ways. Web site easy to navigate and choose items, fast delivery, correct items received and priced very competitively. Will be using again in the near future.
Date of experience: May 06, 2025
Great quality products and superfast delivery service.
Date of experience: May 06, 2025
Quick free delivery and excellent price and service
Date of experience: May 06, 2025
Product looks great and delivery service was great. However, I was not expecting to have to install the heating element in a sealed radiator myself. I am also finding it difficult to connect the WiFi thermostat to my network and there is not a lot of help in the instructions (it still isn’t working after a couple of days of trying g different things)
Date of experience: May 06, 2025
Reply from BestHeating
Dear Roger,
Thank you for your recent Trustpilot review.
I have tried to call you this morning to discuss your review, but as I was unable to reach you I have sent you an email.
Regarding the heating element, please note that it does not come pre-installed to minimize the risk of leaks during transit, should it become dislodged. Additionally, this allows for installation according to the customer’s preference, depending on the required connection side.
We are sorry to hear you are experiencing difficulties connecting the unit to your Wi-Fi. Could you please provide more details about the issue so we can assist you further?
We look forward to hearing back from you.
Kindest regards,
Megan
BestHeating
Was looking for a specific sized radiator. Found a few online but none of the quality and heat output I needed for the room. Bestheating had exactly what I required for a great price. Well packaged and prompt delivery also helped. Would recommend this company.
Date of experience: May 06, 2025
Excellent quality radiators ,with good communication and delivery.
Date of experience: April 23, 2025
Got the correct items but the delivery process wasn’t great.
Selected nominated day, it didn’t arrive.
I spoke to somebody to confirm the delivery for the Friday instead and they said this would be ok and then tried to deliver it Thursday morning while I was at work.
Still not received the refund for the delivery cost either
Date of experience: May 06, 2025
Reply from BestHeating
Dear Liam,
Thank you for your recent review, I have just tried to call you but didn't manage to get through.
I’m very sorry to hear about the delivery experience.
While the Bank Holiday did create extra pressure on couriers, your order should have arrived as agreed, and I apologise for the confusion and inconvenience.
Your feedback has been shared with our management team and will be raised with the courier’s side as well. I’ve also confirmed that your delivery charge refund is being processed — you’ll receive confirmation shortly.
Thanks again for your patience, and please let us know if there’s anything else we can help with.
Kindest Regards,
Olivia
BestHeating.
Items recommended for an earlier purchase were found to be needed & when I came to purchase both additional items Best Heating had them in stock at a lower price than its competitors. Delivery time was excellent & whole process very easy to complete
Date of experience: May 05, 2025
Great service, arrived quickly after ordered, good quality product.
Date of experience: May 05, 2025
Reply from BestHeating
Dear Richard,
Thank you for your 5* review!
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and product. We appreciate your business and hope you continue to enjoy our offerings.
Kindest regards,
Megan
BestHeating
Good price and product from BestHeating, but delivery service does not meet expectations (poor communication and not honouring the 1-3 day delivery). This is contracted out to Furdeco so not BestHeating's fault but I hope they find a more reliable service in future.
Date of experience: May 05, 2025
Reply from BestHeating
Dear Christopher,
Thank you for your recent review, I have tried to call you this morning but didn't manage to get through.
We're glad you were happy with the product and price. However we're sorry the delivery didn’t meet expectations. Your order was placed over the bank holiday, during a period of high demand, which affected courier performance. We're working closely with our delivery partners to improve service going forward and appreciate your understanding.
We do use a range of different couriers and if in future you place an order with us, please get in touch once the order has been placed and we can request for this to be delivered by a different courier if you would prefer.
Kindest Regards,
Olivia
BestHeating.
Excellent advice and help from Mary during my first contact with Best Heating resulted in me placing an order with this company. I thought that, if they employ staff of Mary's calibre, the company must be pretty good. The radiators aren't up yet, but I have no doubt they will be first class.
Date of experience: May 05, 2025
Issues with a late delivery by Furdeco were sorted and a discount offered off next delivery.
Date of experience: May 05, 2025
Reply from BestHeating
Dear Victoria,
Thank you for your recent review.
We're really sorry that your delivery was delayed. Your order was placed over the bank holiday, during a period of high demand, which had an impact on the courier's performance. We're working closely with our delivery partners to improve service going forward and appreciate your understanding.
We do use a range of different couriers and if in future you place an order with us, please get in touch once the order has been placed and we can request for this to be delivered by a different courier if you would prefer.
Kindest Regards,
Olivia
BestHeating.
This is our 3rd purchase and the radiator is fantastic but unfortunately the radiator feet were damaged, Best heating replaced them a further 2x before I finally received a perfect pair. I did advise these were not damaged in transit but looked like a quality control issue from the sprayers.
I would highly recommend Best heating.
Date of experience: April 25, 2025
Reply from BestHeating
Dear Paul,
Thank you for your recent review.
We appreciate your kind words about our radiators and your overall positive experience with our company. We understand your frustration with the damaged radiator feet. We strive for the highest quality products and it's disappointing to hear that you encountered this issue. We're glad that our team was able to resolve this for you. We value your feedback and will use it to continue improving our quality control processes.
Kindest Regards,
Olivia
BestHeating.
I tried using my blue light discount however it didn’t seem to work. I joined the chat with Holly N who very quickly informed me that the code from the app seemingly wasn’t working properly however she found a quick and easy work around so I was still able to get the discount.
Very helpful and incredibly polite!
Date of experience: May 14, 2025
Reply from BestHeating
Dear Ben,
Thank you for your 5* review!
Thank you for your kind words and for bringing this to our attention. We appreciate you taking the time to share your experience. We're glad that Holly was able to help you get the discount you were looking for.
Kindest regards,
Megan
BestHeating
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
