Best Gym Equipment Reviews 238

I ordered a pilates mat for my wife's birthday. It was out of stock but Sarah upgraded my order at no extra cost. She kept me informed about the progress of my order and delivery. Fantastic customer service. And the mat is excellent.

Date of experience: April 11, 2025

I am taking this opportunity to review as I have had nothing short of great service from BGE.

I recently purchased a Exigo 6ft punchbag and wall bracket. The items are great, I am very pleased with them even though I cannot fully review them at this stage as I have not put them up yet. I wanted to leave the review for the company and it's staff in particular.

Firstly, I saw a discount code for 10% on the site before I ordered. As I went though PayPal checkout, the payment automatically went through and I didn't get chance to add the code. One quick email and they immediately emailed me back and processed the refund for the difference. Great start already. That was a lovely lady named Kat Brown.

Secondly, a few days had gone by and I was awaiting a delivery confirmation email which I had yet to receive. Being as impatient as I am sometimes, I chased it up with BGE. I was back on to Kat who was chasing this up for me and keeping me up to date every step of the way.

After a couple of days, she emailed me back again to say the delivery should shortly be going ahead and I'd receive an email from the fulfilment team with a delivery ETA. Again, my impatience led me chase it up again after 24hrs. Kat informed me she would be going on leave for a long weekend and handed me over to Sarah Granger who was also just as helpful. Between the pair of them they chased up my delivery and I received my items a couple of days later.

I am very happy with how it all went. The one thing I'd like to see in future would be a little bit of a heads up sooner to save chasing up a delivery, but as far as customer service goes, they're right up there.

So, a big special thanks to Kat and Sarah for the efforts and putting up with me asking every 5 mins where my items were :)

I will definitely use BGE again and recommend the site to anyone looking for excellent customer service and top quality products

Thank you

Date of experience: March 11, 2025

Always being very well looked after with quick service and bespoke support on custom projects. I have used BGE since 2021 and recommend to everyone for cost, service and equipment.

Date of experience: February 06, 2025

Great communication and an easy to orderprocess. The team were very engaging.

Date of experience: December 02, 2024

Really good company, purchased an iFit yearly membership through them and saved a lot of money. Very helpful and friendly when I called in.

Date of experience: February 04, 2025

So helpful .. throughly recommend
Kat was so helpful , we need the equipment to be delivered in assembled and this was all accommodated .
⭐️⭐️⭐️⭐️

Date of experience: January 14, 2025

Great service from BGE, Kat has been especially helpful.

Date of experience: January 10, 2025

I emailed Best Gym Equipment about an Exigo 3ft Punchbag bracket and kindly greeted with an email to say they had one left in stock. So i bought it.

3 weeks later i emailed to ask when i will expect to receive this item, of which had a reply to say its bespoke made and will take an addtional 4-6 weeks. Really i thought this was in stock? As it was for a christmas gift i asked for a refund. NOPE, NOPE, NOPE, you would have to pay a re-stocking fee.

I had no choice but to contact my bank who gave me the £97.16 back rather quickly whilst fighting it on my behalf. So i ordered elsewhere. The next day the Best Gym Equipment punchbag bracket arrives? I mean what happened to the 4 to 6 weeks i needed to wait? So i told them i wanted to send it back, as ive now ordered elsewhere. They wanted an addtional £28 for me to send it back. Eventually they agreed to pick it up using Fedex and did not charge me. The item was collected by Fedex and returned.

Last week my bank messaged me to say they have still not had a refund from Best Gym Equipment and took back my £97.16, suggesting i need to take it up as a legal matter, referencing trading standards.

Till this day i still do not have my money back and Best Gym Eqipment have their bracket back so im £97.16 out of pocket, AVOID AVOID AVOID.

After reply.

You are con artists. I have not had a refund. So putting this one here just tells me what liars you are. I won't rest till I get my refund. How you are trading is beyond me.

I have now had a refund finally. This was a week after this review was written.

Date of experience: November 21, 2024

Terrible customer service! Machine had issues, missing parts and took months to sort out which caused serious loss of business and is continuing to impact my income.

They are all friendly and can't do enough for you until they get the sale, and then they couldn't care less. I bought a Merrithew Reformer from Best Gym Equipment to open a bespoke Pilates Studio.

Instead of using another popular brand, I chose Best Gym Equipment because their customer service appeared to be great. The minute I purchased they went quiet and I had to follow up multiple times to get information on delivery.

Then my item was delivered by the rudest delivery men who basically shoved my item through the door, damaging my door, ripping the boxing and irritating local residents. I let this go and moved on.

However, from day one my item was faulty. It came with a threaded screw that needed to be replaced to be able to safely use the machine and launch my business.

Somehow that ended up being months of waiting for a single part with awful communication and little attempt at finding a solution. It cost my business grately, delayed my launch and lost me clients.

THEN, I'm finally able to start using the machine after months of waiting to find there's damage to the carriage of the machine! It still has wrapping on and is hardly used.

Again, the customer service is awful...Darren will do anything to pass the buck, is refusing to refund my item and is constantly passing blame onto the supplier. I would never purchase through Best Gym Equipment again. It's caused me no end of stress and drama since day one.

I purchased early October, it's now end of January and I still don't have a Reformer that can be used as it should and have no resolution!

All that's needed is a responsive retailer that can source spare parts and offer returns and refunds appropriately. Best Gym Equipment doesn't have the proper processes for these basic requirements! Unfortunately, this has cost my business.

Date of experience: January 31, 2025

Don't waste your time. I was lied to about stock availability, I was lied to about dispatch times, and I was lied to about following up a query. Honestly, it felt like they just wanted to take the money. AVOID.

Date of experience: December 19, 2024

Very efficient service. Contacted the company many times prior to ordering the equipment and they were always great with advice and information.

Date of experience: September 20, 2024

Delivery forecast was 3 to 5 days ended up being 8 no time slot provided on the day even though they said they would (had to ring them) - build instructions were poor

Date of experience: September 26, 2024

Date of experience: July 29, 2024

Really good company. Richard from Sales provided some great advice to help make sure the reformer I wanted would fit in the space I have and was super responsive. Will buy from them again as highly trustworthy and knowledgeable about the products they sell.

Date of experience: July 03, 2024

Such a great service while trying to find the best treadmill for us. I was guided through all the options to match my needs and had the same person to email with all my questions before I ordered. Replies were exceedingly fast. It felt like good old fashioned customer service which is lacking in so many online companies.

My treadmill was delivered today by two lovely, very knowledgeable lads exactly when promised and the whole service from start to finish has been faultless. The treadmill is everything that was promised and fits my needs perfectly.I will have absolutely no hesitation in recommending Best Gym Equipment to all my friends and family and will be ordering from them again in the future.

Date of experience: July 09, 2024

Richard is not a sales person, he is a fellow human being trying to serve customers in most professional, efficient and polite way. I could have bought the same equipment from other outfits but Richard certainly made the difference and I will buy from Best Gym Equipment any day of the week, highly recommended. Thank you

Date of experience: July 03, 2024

The customer service is refreshingly excellent. Buying gym equipment from lesser known brands is always risky, so having a team on hand to speak to without being defaulted to a chat bot or an automated message, fills me with confidence. I will be consistently using you guys again in the future.

Date of experience: June 28, 2024

I recently purchased a exercise bike from Best Gym Equipment the model I I’ve got is GX4.5 pro I purchased this for myself and my wife the staff are excellent.

Date of experience: April 02, 2024

Excellent service from Best gym, as always great customer care and contact, always reply and very courteous. The sauna was very easy to install, everything just clipped together. the quality is amazing, it's a really beautiful product and comes with a back rest and oil burner. Amazing bit of kit and I am absolutley loving it. It takes about 10 minutes to get to 33 degrees which is warm enough for you to get it whilst it gets to max temp. I use it to meditate, stretch, or read and with the lights and built in blue tooth speakers I really don't want to get out of it. Hopefully start seeing the benefits in a few weeks

Date of experience: March 06, 2024

I purchase goods from best gym regularly and I have never had a bad experience. Richard is very helpful, friendly and patient with my many enquires before I actually decide on what I want. Shipment is very quick and everything I have ordered so far have been top quality. These guys are one of the best in the business and I plan on sticking with them for a long time to come.

Date of experience: December 22, 2023