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Beautaholics Reviews 53

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TrustScore 4.5 out of 5

4.3

Beauty Product Supplier
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Rated 1 out of 5 stars

Think I have a faulty pair of glasses. To start with I could feel them working on the right side but the left side didn’t feel as strong. I’ve been using them about 2 weeks and seen absolutely no improvement in my bags or black circles and last night they stopped working. They are lighting up red and showing fully charged but nothing happens when I put them on. Disappointed they stopped working after a few weeks and that they had no effect on my eye bags and dark circles after all the reviews that said people saw improvement with in 2 weeks. I actually think my bags look more swollen after using them

Rated 1 out of 5 stars

The product does not work . I have informed them and was told I cannot have a refund I think this is disgusting and I will be contacting the Ombidsman .

Rated 5 out of 5 stars

Five stars for sure for customer service!
Royal Mail damaged my GloLift eyez glasses when they delivered them by posting through an open window which was above my sink.... which had water in!
Beautaholics were so quick to respond, so friendly and so helpful!
They took care of it for me and really quickly!
A pleasure to speak to and I would definitely buy from this company again.
I'm also happy with the item I purchased. It's too early to comment on results yet, but all seems great.

Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Hair Product Store

Written by the company

Beautaholics are a family run hair and beauty tools business based in Tyne & Wear UK. Our products rival the bigger brand names around but at a price point that makes them affordable for everyone. Whether you are looking for a new hair dryer, straighteners, hair curlers, or facial rejuvenation device you are sure to find what you are looking for in the Beautaholics range which we are continually adding to. We pride ourselves on the quality of our products and our customer service and hope to welcome you all to our store as a new or returning customer. We send everything out from here in the UK with 2-3 day delivery as standard, but also offer Express and Next Day delivery options.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

53 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

Amazing service

Great service fast delivery all in all will definitely be purchasing again with no hesitation.

Date of experience: March 29, 2025

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Reply from Beautaholics

Thanks for the lovely feedback Pauline.

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Rated 1 out of 5 stars
Verified

Stopped working after a couple of weeks

Think I have a faulty pair of glasses. To start with I could feel them working on the right side but the left side didn’t feel as strong. I’ve been using them about 2 weeks and seen absolutely no improvement in my bags or black circles and last night they stopped working. They are lighting up red and showing fully charged but nothing happens when I put them on. Disappointed they stopped working after a few weeks and that they had no effect on my eye bags and dark circles after all the reviews that said people saw improvement with in 2 weeks. I actually think my bags look more swollen after using them

Date of experience: March 27, 2025

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Reply from Beautaholics

Hi Andi, if you think you have a faulty product you should speak to our customer service team who are always happy to help and provide advice. Everyone’s results are different. Our customer service team are on hand for any concerns either via the contact form on our website or email shop@beautaholics.com. I’m sure they’ll help you get the most out of your product.

Rated 1 out of 5 stars
Verified

The product does not work

The product does not work . I have informed them and was told I cannot have a refund I think this is disgusting and I will be contacting the Ombidsman .

Date of experience: February 25, 2025

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Reply from Beautaholics

Hello Jane, I can see that you contacted out customer services team 5 days after receiving your product advising that they had not resolved your under eye issues. As advised these things do take time. We do not make any claims of overnight success. Our customer service team are available to provide any advice on product use that you might need.

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Rated 5 out of 5 stars

Five stars for sure for customer…

Five stars for sure for customer service!
Royal Mail damaged my GloLift eyez glasses when they delivered them by posting through an open window which was above my sink.... which had water in!
Beautaholics were so quick to respond, so friendly and so helpful!
They took care of it for me and really quickly!
A pleasure to speak to and I would definitely buy from this company again.
I'm also happy with the item I purchased. It's too early to comment on results yet, but all seems great.

Date of experience: February 28, 2025

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Reply from Beautaholics

Thank you for taking the time to share Aimee. Customer Service is so important to us as a small business. We hope you have great results from your GloLift eyez ❣️

Rated 5 out of 5 stars
Verified

I have bought this hair straightener…

I have bought this hair straightener before and loved it as my one was looking worse for wear I thought I would purchase another one 😁

Date of experience: February 28, 2025

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Reply from Beautaholics

Thanks you for your orders Elizabeth. So glad you are loving our products!

Rated 5 out of 5 stars
Verified

Great service great product 👍

Date of experience: January 31, 2025

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Reply from Beautaholics

Thank you for the great feedback Samantha. We are so glad you love what you purchased and were happy with our service.

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Rated 5 out of 5 stars
Verified

Good website

My new hairdresser recommended the hair dryer. I looked on line, found you, bought the dryer and found it was almost on its way before I had logged out. Excellent.

Date of experience: January 31, 2025

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Reply from Beautaholics

Thanks for the lovely feedback Anne. We are so glad to hear that you are happy with the service you received from Beautaholics.

Rated 5 out of 5 stars

Quick delivery product does what ot…

Quick delivery product does what ot says on the tin happy with eye glasses product

Date of experience: January 30, 2025

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Reply from Beautaholics

Thank you for sharing Susan. Glad you are happy with your purchase and the service received.

Rated 1 out of 5 stars
Verified

Do not offer money back guarantee

Do not offer money back guarantee if the product doesn’t work for you. Will only except unused items. How do you find out about if something will work for you unless you try it? Other companies that sell face creams etc do offer money back guarantee.

Date of experience: January 28, 2025

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Reply from Beautaholics

Because of the nature of our products we cannot take them back unwanted, if they have been used, obviously for hygiene reasons. Our returns policy does give full details of this and each product listing advises that you should be happy with these terms before purchasing. All of our products come with full warranty so if anything were to go wrong you are fully covered, so you have nothing to worry about in that regard. As we don't offer repairs, we give a brand new product every time. We don't sell face creams. As our skincare products are premium tools for personal use they cannot be resold if they have been used. I see your order was received just a few days ago. Our customer service team are available to answer any questions you might have, or provide any advice that you may need. We hope that you enjoy using your product.

Rated 5 out of 5 stars

fantastic hairdryer

This hairdryer is the best it is so light and the T shape makes it easier for my short arms. It also dries my hair fast.delivery was quick and communication great
I would definitely recommend

Date of experience: January 24, 2025

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Reply from Beautaholics

Thanks for sharing Shirley, we are so glad you are happy with your dryer and the service you received from Beautaholics.

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Rated 5 out of 5 stars

Excellent service

Excellent service, would highly recommend ⭐️

Date of experience: December 10, 2024

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Reply from Beautaholics

Thanks for the lovely review Claire. Thanks for sharing.

Rated 5 out of 5 stars

Excellent fast service

Excellent fast service, great packaging and I love the product. Light, quiet and stylish. Highly recommend

Date of experience: January 12, 2025

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Reply from Beautaholics

Thanks for the lovely feedback Leana. Glad you are happy with your Beautaholics purchase x

Rated 5 out of 5 stars

From ordering to delivery was so quick…

From ordering to delivery was so quick and easy.Hairdryer is so lightweight and easy to use.long thick cord so won't twist and tangle.Will definitely order again.

Date of experience: December 21, 2024

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Reply from Beautaholics

Thank you for the lovely review Amanda. We appreciate you sharing.

Rated 5 out of 5 stars
Verified

excellent hairdryer ,

quick delivery,well packaged ,brilliant item ,very light ,still powerful for my fine hair ,would recommend this product

Date of experience: December 28, 2024

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Reply from Beautaholics

Thank you for the lovely feedback Linda. So glad you love your new dryer.

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Rated 5 out of 5 stars

We need 10 stars to rate our service.

We need 10 stars to rate our service.
We ordered a hair curler, but didn't have much luck, as it didn't suit the hair type.
With Zero fuss, they gave advice, then exchanged the product.
No postage fees for re shipping either.
11/10 Service, advice, speed, communication.

Date of experience: December 30, 2024

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Reply from Beautaholics

Thank you so much for taking the time to write an amazing review.

Rated 5 out of 5 stars

FANTASTIC!!!!

This is a fantastic hair dryer - the lightweight design is a game changer!!!
Can highly recommend 👌
An added bonus being their customer service is second to none - after initially thinking I was having issues with the attachments it turns out I wasn't using them correctly and after a swift explanation from the team I can use it perfectly and its fab for my hair. BEAUTAHOLICS are amazing and made this lass very happy 😊

Date of experience: December 29, 2024

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Reply from Beautaholics

Hi Judith, so glad we could help and that you love your dryer. Thank you for taking the time to write such a lovely review.

Rated 5 out of 5 stars

Very good service very quick delivery…

Very good service very quick delivery haven’t used the straighteners yet will update when I have
Would definitely use this company again

Date of experience: December 12, 2024

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Reply from Beautaholics

Thank you for the lovely feedback Wendy.

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