Beanstalk - Save & Invest Reviews 88

Well I have asked for my Isa to be transfered from this company and I do nit get ant response from them at all even the company I am transferring to has made contact but no reply.
No customer support number aswell.

Date of experience: March 01, 2025

Having set up a JISA on Beanstalk three years ago, I’ve decided to take the plunge myself and set an ISA for myself. App is very straightforward to use - even on my old phone with my fat fingers. The follow up confirmation email is clear and well written, and I did have a query for the support which was answered pretty much straight away. So full marks

Date of experience: February 07, 2025

The product seems to be a good option to save for children in a JISA.

It was easy to register accounts & link with family members, but unfortunately the app really lets the product down.

The UI/UX is poor. The screen jumps around when the keyboard opens/closes and it's not possible to copy text, notably ref numbers from the app - reason why later...

Investments are nor straightforward. If you pay using a linked bank your money disappears immediately but doesn't show even as a pending amount in the Beanstalk accounts. Apparently this is due to them using an intermediary to process the transaction. I don't accept that as a valid reason not to note the amount in the JISA given HMRC used an intermediary to take payment for my tax return and were still able to immediately acknowledge the amount against my account. This poor behaviour of money disappearing for days doesn't instill confidence in this app.

There is no flexibility for regular top ups using the app either. Yes you can set up a regular contribution, but the money can only be taken on the one date Beanstalk decide each month (18th). This is really not user friendly and doesn't allow flexibility for investments aligned to differing income schedules. If they don't want to provide users the ability to select the date a contributions are taken, there should at least be a few options for dates.

One way to get around the problem of making investments when you want to schedule them is to set it up from your bank as a Standing Order instead. Getting the account, sort code and reference number is not easy though, you have to go into each JISA and make a dummy investment there and select 'Bank Transfer' before the app will show the details you need. This is then where the copy function would be super handy to save flipping back and forth between banking apps that lock to set up a transfer on the bank side. The app has even disabled copying the text or via a screenshot. Why are these details not readily available without having to make a dummy payment? Once a bank payment is made, it goes through as a fast transfer. This would usually show up immediately or within a short period in a receiving bank, not Beanstalk though, your money disappears for a few days again!

To top it all off, customer service is only via email, with no live chat or telephone. If this wasn't registered and regulated the the FCA I would worry that the money might all disappear and not be available for withdrawal when the children turn 16.

This might well be a good JISA, but the app and process for how this company handles investments needs some serious work. It shouldn't be so difficult and opaque in 2025.

Thanks for the reply, but you need to invest in developing the app so it's suitable for digital natives in 2025. I acknowledge money is still accounted for and being processed, but to a customer it has effectively disappeared whilst your slow processes don't display them as pending. I know you can make these improvements, and more, it's just your willingness to do so. I'll reconsider my rating if there's substantive enhancements to your app.

Date of experience: January 26, 2025

Great product, great app and super customer service!

Date of experience: January 07, 2025

Beanstalk is a great way to save and save for your little ones! It's easy to sign up

Date of experience: September 21, 2024

This is a fabulous way to save for my grandchildren. It gets interest is kept safe. No one can dip into the money and they can only withdraw when they reach eighteen.

Date of experience: September 19, 2024

We use Beanstalk for savings accounts for my 2 children. I can’t recommend them enough. They’re easy to interact with using the app and it’s great for birthdays as you can easily send links to anyone who wants to contribute.

Date of experience: September 18, 2024

I love this app.
It is so simple to use, even for someone who might not be too confident with technology.
I love the ability to invite family to use the app, and how easy it is for them to use (my mother in her 70’s was able to use it with no instruction).
It’s simplistically set out and all features are explained well.

Highly recommended as an investment tool for your child.

Date of experience: September 07, 2024

Easy to use, rate of return is decent enough too.

Date of experience: September 06, 2024

Amazing, such a good experience with them, so much money saved for my little ones.

Date of experience: September 06, 2024

It’s really simple and clear to save with Beanstalk. There are ample chances to add more with the KidStart app, and you know that your money is safely invested, ready for when your children are older.

Date of experience: September 05, 2024

Excellent product. Easy to save by rounding up, topping up and using KidStart. The app lays everything out clearly. When I had an issue linking up my KidStart account (my fault as I’d used 2 email addresses) Beanstalk sorted it out and were very helpful.

Date of experience: September 05, 2024

This app is fantastic I've had so many savings on cashback, it's so simple to build a decent amount of savings for your kids from just rounding up! It's so easy to use and I highly recommend it!

Date of experience: August 30, 2024

A nice little app for helping saving money for my children, having money come in directly from kid start savings is the best thing about this.

Date of experience: August 30, 2024

I really like the concept of Beanstalk ! I currently saving for my daughter and shortly will add my newborn too, its so handy and using Kidstart to fund the account makes it feel less difficult as sometimes saving feels daunting.

Date of experience: August 29, 2024

Beanstalk is a really easy and convenient way to save for my child. Their communication is clear, and the app makes it simple to see at a glance how much money is in my account. I don't need to make regular deposits, but can link it to my Kidstart account, so my balance builds up through money I am spending online.

Date of experience: August 28, 2024

Beanstalk app is completely user friendly and the lay out is great. I can see breakdowns of the ISA balance and where the money has come from. It highlights where the biggest kidstart saving scan be made too. I love it and love seeing the savings for my little girl grow through online purchases.

Date of experience: August 28, 2024

It's very easy to use Beanstalk. It's understandable and straightforward since I transferred money from a different provider. I can see how the money is growing and change the amount I pay monthly without any trouble. I quickly set up the roundup to put aside even more pennies for my son. When I shop, a small percentage goes there, too. I am a very pleased customer. Thank you

Date of experience: August 27, 2024

Quite an easy way to save and earn (with linked Kidstart app) for your kids. I transfer a modest sum each month, which I barely notice going out but it’s mounting up.

Date of experience: August 27, 2024

It's been so easy to save for my kids with Beanstalk - thoroughly recommend!

Date of experience: August 27, 2024