BaubleBar Reviews 356

Have been a loyal BB customer forever. Products are pricy but hold up really well in my opinion. I had a problem with my custom order and Morgan, a Customer Care Associate, resolved my issue QUICKLY and to my satisfaction! I emailed about it last night and the issue was handled within the hour of receiving my first email back this morning at 8am. Great customer service!!!

Date of experience: April 26, 2025

I had an issue with my order and was able to get fast help from Jamie! She was very understanding and resolved my issue.

Date of experience: April 24, 2025

I've been shopping with Baublebar for years, and I love their pieces. Great quality and reasonable prices. I recently needed assistance, and Brittney was a big help getting a resolution for me!

Date of experience: April 21, 2025

I got the initial necklace in Pave/gold, and while it took a while to get delivered to me, i loved it upon first blush. I am an everyday jewelry wearer, and I do go to the gym and am a little tough on my jewelry, so unfortunately within 5 days of receiving the necklace, it started to turn my skin green and tarnish. I reached out to customer service and they were very prompt in their responses, and even offered to send a replacement or a refund should I want. I opted for the refund to try to find a waterproof brand, but their customer service was exemplary. definitely a great brand if you are gentler on your jewelry than I am!!!!

Date of experience: April 14, 2025

Speedy Delivery Supported - We needed speedy delivery of a custom kit and Kara helped me upgrade my order easily. I was impressed that BaubleBar has 24/7 customer support and the quick assistance made a difference.

Date of experience: April 21, 2025

I recently made a purchase at Baublebar and had an issue, I spoke with Brittney at customer service and she was more than accommodating, very helpful and polite. I will definitely be ordering again

Date of experience: April 19, 2025

I ordered two custom bracelets for mother's day. I made a mistake with the spelling on one bracelet but noticed it immediately after placing the order. I contacted customer service within minutes of placing the order. The emailed me saying they would contact operations and ask them to cancel the order so I can place the correct order. they emailed me after a couple ays and told me that unfortunately they couldn't do anything. Really disappointing and I will not be supporting this business again. I have even a repeat customer but not anymore.

Date of experience: March 20, 2025

The customer service was amazing. I spoke with Tiffany after I had made a mistake on my order. She responded extremely fast and was very understanding and personable about my situation. Will definitely be buying again!!!

Date of experience: April 19, 2025

First time buyer and definitely won't be the last. Responsive, professional and friendly customer service! The team goes above and beyond to meet your needs. Kara and Abby are amazing! I truly appreciate feeling valued.

Date of experience: April 14, 2025

Had to replace my necklace cause it broke. Giving it 4 stars since my necklace broke but very happy with the costumer service and they sent me a replacement. Jamie was super helpful!

Date of experience: April 18, 2025

I had a great customer service experience with Tiffany. She solved my jewelry issue so fast, so kindly and went above and beyond what I was expected to have as a solution. Great customer service!

Date of experience: April 15, 2025

Wonderful customer service! Outstanding! Devin answered my email and was so,so helpful! Speedy response & handled the situation perfectly!

Date of experience: April 17, 2025

They are very prompt in helping and assisting their customers about getting the sent back parcel.

Date of experience: April 15, 2025

Chani was very helpful! Resolved my issue quickly and was able to pleasure.

Date of experience: April 15, 2025

I had such a great experience with the customer service team! Morgan was the person I was speaking with and they were incredibly fast to respond—much quicker than I expected—and every interaction was kind, professional, and genuinely helpful. It’s clear they really care about their customers and go the extra mile to make sure any questions or concerns are addressed promptly. I felt supported and valued throughout the entire process. Truly top-notch service—thank you!

Date of experience: April 14, 2025

Excellent customer service. They were very quick to respond and gave a replacement for free.

Date of experience: April 14, 2025

After placing an order, I immediately realized the information, billing and shipping was incorrect. I reached out to Baublebar via email and Brittney immediately responded and helped me with my issue. Very relieved that I was able to correct the order as it was a gift. Thank you Brittney

Date of experience: April 12, 2025

Tiffany from their customer support team was wonderful. She was very quick to respond and solved my problem!

Date of experience: April 12, 2025

From ordering online to getting the product to customer service.. A++++
Thank you Andrea for the quick responses and efficient handling.

Date of experience: April 11, 2025

Jamie and Kara were so friendly and helpful with a return. My newest piece from BaubleBar is a 18 carat over sterling tennis bracelet. I absolutely LOVE it! It’s so beautiful, dainty, my favorite bracelet!💯

Date of experience: April 10, 2025