1.3
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Very very unhappy. Never got a shipping dispatch notice, or any updates or notices for that matter.
I placed an online order on 19th September!!!!!
Have now been waiting 11 weeks for a delivery, Ive contacted them numerous times with no response or reply.
Ive now requested a refund so I can end this joke
Never received our order, after numerous emails and attempts by phone no one has made any attempt to contact us. Telling all our friends not to use this vender, Notified Project Nursery not to market their products through this outfit. If i could could give them less than I would.
Order confirmed transaction went against credit card but no delivery and card charges are still pending. No response to communication attempts. Physical location of store is available for lease...nearby shop owners state that Baby's Den is out of business. Online store should not be processing orders or making transactions against payment methods.
I would leave a zero star if I could. I ordered since August a double stroller & car seat plus toddler extension stand they took my money & i never received my order I called them 100 times I left voicemails I emailed them several times no response I do not think this place is in business any longer but still accepts orders, it’s a scam honestly DO NOT ORDER FROM THEM !!!!!!
The Baby's Den is a complete baby store that offers competitive pricing, free shipping on all items, and absolutely no sales tax (except in NY). We educate parents and expecting parents through our very knowledgeable staff, free of charge. We offer pri...
3015 Ave J, 11210, BROOKLYN, United States
1.3
378 reviews
I never received the crib. They never answered my messages, no email no phone calls. A complete scam!
Date of experience: May 29, 2022
I never received my order. Couldn’t reach anyone regarding my missing order. I just want a refund!!!!!!
Date of experience: July 23, 2022
I placed an order for a car seat travel cart on 7/22/22 and paid for expedited shipping as I needed it for an upcoming trip. I did not receive it and received no information that I wouldn’t be getting it in time. After it didn’t arrive in time, I tried to cancel the order. I received no reply that my phone or email messages to cancel we’re received. Upon checking the order on the website, it indicates that the order is still processing 3 months later. Fortunately it does not appear that my credit card was charged, although I still worry that this could happen as there is no confirmation of a canceled order. I would have appreciated better communication from the company and would still like confirmation that this order has been canceled. I find it quite rich/humorous that my first communication from them since placing the order is a request to give a review.
Date of experience: July 22, 2022
Store doesn’t exist. No one calls or emails back. DO NOT ORDER ANYTHING FROM THEIR WEBSITE!
Date of experience: July 21, 2022
The products I ordered never received.
They didn’t answer any of my emails or phone calls.
Date of experience: July 13, 2022
I ordered an item and it never shipped. I don’t think this store is even in business.
Don’t even bother.
Date of experience: October 15, 2022
SCAM. Item was never shipped. I didn’t receive my item. Called to PayPal and thanks God got my refund after 1 month.
Don’t risk your money.
Date of experience: July 29, 2022
I placed an order in June and still have not received it. I received zero response from the company after multiple attempts to contact customer support or the store directly about the order.
Date of experience: September 24, 2022
My order was never processed so I never received my item. I called multiple times without being able to speak to a person and sent emails to customer service that were never responded to.
Date of experience: June 24, 2022
I ordered a car seat and never received the item. I called and left voicemails, I emailed and never got a response. To this day I never received the item I ordered.
Date of experience: June 12, 2022
We ordered baby scales twice form this company and both times they never arrived. We called and left messages a nuber of times and received no call backs to address the concerns that we had. I would not suggest buying anything online fromt his company.
Date of experience: September 01, 2022
I never received my purchase. After multiple calls and emails with no answer.
Date of experience: August 26, 2022
Never received items ordered. No response to inquiry.
Date of experience: August 15, 2022
This place is a complete scam. Nothing will ever ship. Be ware
Date of experience: August 04, 2022
It’s a scam I never received my item &ni will call customer service & they will never answer.
Date of experience: August 02, 2022
Order was never received. No one answered calls… we ASSUMED it’s cancelled .
Date of experience: August 02, 2022
This business is closed and stole my money on their online store!! My item was never delivered. STAY AWAY
Date of experience: July 25, 2022
Terrible terrible terrible. There is no one to communicate with cause I never received my package.
Date of experience: June 23, 2022
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