Avantree Reviews 35

Bought an Avantree Headset for home use. After several Months use, lost sound in the left earphone. Initiated a call with Avantree Support. Rie was the primary contact. She took charge of the process, guiding me in how to return the item, and sending a new replacement headphone. She made process easy and pleasant. Had a new unit within about a week. Have given several Avantree Headphones to relatives. Most likely to buy Avantree again.

Date of experience: April 02, 2025

I have an Avantree Portable Radio speaker which has been awesome. Twice I have needed support and each time was after the warranty expired. Support was terrific and each time by then asking sensible questions a solution was provided.

Date of experience: March 15, 2025

I left a negative review on their site, I bought a headset with a microphone but is unsuitable for voice calls as it disconnects after a few minutes of inactivity - no useful when someone calls you and you have to wait 20 - 30 seconds for it to boot up and connect before you can answer the call. This one star review is NOT because of the poor product, it is because the company REFUSED to publish the negative review on their website. They show reviews of products but only 4 and 5 start reviews, they IGNORE and REFUSE to publish anything under 4 starts - this is deceitful, lying and you should not trust them

Date of experience: December 01, 2024

Ordered from these due to delivery saying 3-5 working days expecting this to be true but they have gone way past this. Wouldn’t use these guys if they can’t keep up with basic customer service.

Date of experience: December 17, 2024

I have to admit the service I have recieved has been exceptional. Had a replacement item sent within a few days of return. Initial issue with service number but, that was resolved by the following e-Mail. 10/10. Highly recommend and their products are excellent also.

Date of experience: December 19, 2024

I bought an Avantree Roadtrip through Amazon. It’s utter rubbish! I used it to phone my daughter 12 miles away and she couldn’t hear half of what I said. I had to pull off the road to continue the discussion on my iPhone and disconnect the Roadtrip.
For some reason Amazon won’t allow me to post this review and I can only assume they want good reviews. DONT WASTE YOUR MONEY!!! I’m sending this thing back.

Date of experience: November 27, 2024

Terrible customer service.
Waste of time creating a service ticket as they don’t respond in timely manner without you initiating contact again. They will not honour pre-purchase pricing and insinuate you were mistaken.

Look elsewhere if service or support is important to you.

Date of experience: September 25, 2024

I just received the Opera Plus. Today August 19 at 5.20 pm I called the support phone number and had a Lady answering my call. First she never introduced herself or even say Good afternoon and 2 minutes into the call while I am asking a question she hung up on me. During the call I felt she had other things to do as I didn’t have her attention. I paid $165 and I get this substandard service.
Prior to this call I called at 4.45 pm and I was asked by the automated recording to leave my name, phone number and email. Also after the insulting call at 5.28 pm left a voicemail with the same information and no one ever returned my call.
Additionally if you have a soundbar and the TV's optical is used for another connection, all the other wires in the box do not connect the sound to Headphones
I'll let you decide if this product is good for you!

Date of experience: August 17, 2024

I had a pair of their Sports Ear Buds, and the right ear went dead. I noticed they had a 2 year guarantee. I bought them on Amazon so was easy to see how long I had them........1 month to go on the Guarantee. I wrote them and they replied quickly with a Voucher for a new set. Excellent and fast service.

Date of experience: February 26, 2024

Really poor quality. Broke within 4 months. Can’t get through to customer support. Best avoided if possible

Date of experience: January 12, 2024

From the quality of packaging, to the individual labeling of each part of the contents, ease of connecting to my Brava Sony (12 year old) to the outstanding sound and clarity, this head set is the finest on the market!

Date of experience: August 25, 2023

Avantree assigned me one contact person "R", who has been very communicative and proactive in helping me resolve my headphone issues. I am taken back by how personal and constructive the help has been.

Date of experience: August 24, 2023

My product does not work. In trying to obtain a label for return/refund, I keep getting the run-around. I just want to return it and get my money refunded. WHY is it SOOOO difficult?

They act deliberately obtuse. Don't buy from these people.

Date of experience: July 21, 2023

Jeany at the Avantree Support team was a real trooper.
She persevered with my inability to pair the new headphones.
I had bought the set about 11 months ago and when I enquired about just buying the headphones ( I had broken them) , I was sent , FREE, new headphones.
She went over and above to help me. Well done Avantree in your choice of customer service personnel.

Date of experience: July 01, 2023

I purchased an Avantree Bluetooth TV headphone set. After 3 months the transmitter began to malfunction and I had to recycle the power to get it working. It finally would not power up. I called support for my 2 year warranty. They grilled me with questions, and passed the issue around. I finally got it working and told them so. The support said he would get them to send another transmitter. After several days, they emailed me saying that if it happened again, take a video and send it to them so they could try and figure out the problem. So much for their 2 year warranty. I would not buy it again.

Date of experience: April 17, 2023

I purchased the Audikast Plus Transmitted and the TWS116 earphones from Avantree. Both were easy to set up with excellent instructions. Registration was a easy, however when I registered the ear phones it did not immediately go through. Received an email from their support people that my registration was confirmed. 24 months warranty, 24/7 tech support. Customer service is the best by far especially in this day and age of farmed out customer service.

Date of experience: March 28, 2023

have been really happy with the products i purchased through amazon.ca. however experiencing some warrany issues. was told 2-5 days for what i required.
nada. so told another 2-5 days...nada its just a joke!
the company does seem to care once they have the sale. they really need to work on their customer support imo. am not a happy customer.......................
Follow up, Jan. 30.23.
They had apparently sent the items needed by regular post...
I received the part I needed on January 24th. Far cry from 2-5
Days as it was an auto generated shipping response. Never the less they kept their word. So I am happy this was resolved. Despite the slow response time via email.

Date of experience: January 01, 2023

Bought an Avantree product from Amazon then tried to register it for the extended warranty on the Avantree website. As it wasn't purchased direct, Avantree has to verify the purchase so you get an automated response to expect another e-mail within 48hrs. That deadline expired 5 days ago.

Date of experience: September 23, 2022

Bought a headset for work. Bluetooth keeps dropping. off. Cable for headset is very short so not ideal. When connected, good product.

Date of experience: August 02, 2022

Pre-ordered a bluetooth speaker system in January 2022, with delivery due in April 2022. April came an went, my order didn't materialise, Avantree didn't bother contacting me regarding the delay, so I contacted then. After several days I got an extremely curt reply telling me to expect delivery six weeks later. No explanation, no apology. I left it another 8 weeks, still no delivery, contacted tham again, only to be told delivery would be by end of August. Again no explanation nor apology. End of August came and went, still no delivery. Been told to expect delivery in September, but I'm not holding my breath. Will never use this company again and would advise against anyone else using them. They are disreputable, dishonest, and don't give a cr*p about customer service.

Date of experience: September 12, 2022