Arby's Reviews 569

Made it thru the drive thru and had a very nice young lady take my order.... She needed help in clarifying a promotional and asked for help from a dark-haired short brunette..... not sure if a team leader but kind of intervened to support the other person. What became a request from me turned into a nightmare because of the petite brunette.... was unable to clarify her name because the 2nd time thru, the drive thru attendant would not disclose her name. So, a call to corporate was needed to disclose poor customer service, retaliation, and maybe discrimination.
The petite brunette made sure to blame me for her confusion and to disclose because I was asking several different questions, it was my fault I was jumping back n forth trying to clarify information, about promotions. She did not correctly comprehend her information regarding when the promotional lunch started and misquoted the time.... And it was still my fault because she couldn't get her information straight. After refusing me service and telling me never to return, I contacted corporate and told them of the occurrence. They did say refusal of service could not happen.... especially if it was her fault and she was retaliating.
In visiting Jack in the Box next door, I was told by their staff that the service at Arby's is considerably horrible, and many people are complaining about this Arby's. There also can be a number displayed on the outside of the building to call, if there are reports to be made by customers. There didn't seem to be one showing, but then since bad service why post a number for customer care.
I do hope the Franchisee will be contacting me or reading the reviews of the Arby's restaurant in Pahrump...... it really is shameful to represent a great restaurant chain, with staff that are unappreciative of the community they are serving.

Date of experience: May 01, 2025

The brisket sandwich was 100% GARBAGE and the meat was 95% FAT. This was very disappointing I'm never going back.

Date of experience: April 29, 2025

If you consider this spending for food, you should not be here reviewing lol. As a place that basically gives you the spot on amount of poison you pay for , I see no issue.

Date of experience: April 01, 2025

I don’t usually like to complain, but my experience at Arby’s wasn’t great. The food was kinda cold and the sandwich didn’t have much flavor. I didn’t really feel like I was getting my money’s worth. The service was alright, but it wasn’t the best either. I might try it again, but not anytime soon.

Date of experience: March 23, 2025

Prices went up, portions got smaller, and the food’s always lukewarm. Roast beef is dry, fries are hit or miss, and the service is slow. Used to be decent, now it’s just not worth it.

Date of experience: March 13, 2025

Roast beef dry as cardboard, barely any meat on the sandwich, and the bun straight up stale. Paid extra for sauce, didn’t get it. Service slow as hell, and the workers act like they don’t even wanna be there. Used to love Arby’s, but this ain’t it. Never coming back.

Date of experience: March 06, 2025

approx 2 months ago, my arby's app stopped accepting login...giving "We apologize, our system is unavailable at the moment. We are working hard to resolve. Please check back shortly." I have called weekly, spoken to nice ppl, who can see my history of calls and refer me to app support. App support never responds. 2 months of not being able to order food from Arby's through the app.

Date of experience: March 19, 2025

Mt Pleasant Iowa. Service sucks. Chair in front of the drive thru so had to go in. Stood in front of counter for 3 minutes and nobody in sight. Guy finally walked out and watched another person come walking up and serves him first. When he was done I asked him why he didn't serve me first and his first response was I don't have to serve you at all if you aren't happy with the way I am working. I suggested maybe you should ask who's next and he started making excuses for his poor behavior saying he cut his hand. I personally don't want to purchase food from someone preparing it with bloody fingers and told him so, and he refused to take my order and walked away.. The employee needs reprimanded for the way he interacted with me.

Date of experience: March 15, 2025

im here all the time and they always forget my cheese sauce after charging me $2 for one then when i complain they always wanna try and charge me again for a cup of cheese

Date of experience: March 08, 2025

I enjoy there food and have been a regular customer for years but I do have to say that customer service seems to be non-existent anymore. What happened to the customer is always right. Not here on Denver everyone is sooooo ride.hrw

Date of experience: February 05, 2025

Arby's Weatherford would rather defend a child predator employee than help catch him. put a trespass against the ones trying to catch the predator. watch the video on youtube (jidion) and see for yourself how they bully the catchers and are more angered by their genuine attempt to help society than the literal 40-something year old begging and attempting to *** with a 13-year old. especially the manager. disgusting woman

Date of experience: February 09, 2025

Racist and not protecting their staff from violent and dangerous customers.

Date of experience: February 04, 2025

I don’t go there often, but now I will never go back. They served me green / gray looking roast beef!! I took a bite and thought something was weird, my granddaughter said why is it green??? We walked out ( I didn’t want to make a scene infront of her) I will never go back

Date of experience: November 08, 2024

I haven't been to Arby's for years. I received 2 gift cards for Christmas 2 years ago decided to use them. I purchased a chicken sandwich with fries and chicken strips. To be honest the fries weren't fit to eat they were all dried up. The chicken strips were the worst I've ever eaten. I'm glad the gift cards are now used because I'll never eat there again. The service is the only thing I can give 5 stars for. The location was Arby's Scalp Ave. Johnstown PA

Date of experience: February 01, 2025

I asked for ONE thing only. 2Horsey sauces with the roast beef sandwich. Did I get this NOOOOO I got 2 Ranch sauces. I did get a ranch chicken wrap, which irrelevant because I specifically asked for 2horsey sauces. PITIFUL. You were not even busy

Date of experience: January 15, 2025

Used to be my favorite fast food stop. Not anymore. My chicken sandwich was super soggy. Yuck

Date of experience: January 02, 2025

Urbana Illinois location does not offer online or app ordering. Also the app will not allow you to utilize gift cards when paying. Not sure how in todays app culture you expect to survive. Good luck, i spent my gift card in the store and won't be back.

Date of experience: December 16, 2024

If i get fast food most likely i'm going to get Arby's i just prefer going there sometime i'll go to other places but mostly it's Arby's

Date of experience: December 15, 2024

Arby’s like protecting pedos. They had a pedo working for them that wanted to have sex with a kid and they said they didn’t care. So do not bring you’re kids there at all.

Date of experience: November 30, 2024

Visited your location #1700
Ordered brisket sandwich jalapeno bites and strawberry lemonade. Sandwich was cold and held for two long same for bites, lemonade had syrup at bottom
and was not mixed well. Paid $15.34 for something that
should not be served.

Date of experience: November 04, 2024