3.5
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Signed up in Dec after which they sent an email titled Your account is activated. It required more information that I missed. They have since sent 30+ marketing emails. Not once did they send a We're not accepting your mail notice. A client asked me for another address as my mail was kicked back. Called their CS and they defended their position that it was all my fault. Terrible company with Sprint like CS.
My agent was courteous answered all my questions and did a 1 call resolution. Im a CS rep and she did a great job!!
Easy to sign up but will increase the price without notice and backcharge you for months that they forgot to increase the price. Illegal practices that led me to cancel my subscription immediately.
Luchie was fantastic and extremely professional. She made sure my issue was resolved even though it took a couple of days. I always appreciate great customer service in a company! Luchie was an excellent customer service rep! Many thanks!
Written by the company
Sign up for a virtual digital mailbox and get your postal mail online. View and manage your snail mail from your computer or from any mobile device.
2831 St. Rose Parkway, STE 278, 89052, Henderson, United States
3.5
1K reviews
Replied to 84% of negative reviews
Typically replies within 1 month
Signed up in Dec after which they sent an email titled Your account is activated. It required more information that I missed. They have since sent 30+ marketing emails. Not once did they send a We're not accepting your mail notice. A client asked me for another address as my mail was kicked back. Called their CS and they defended their position that it was all my fault. Terrible company with Sprint like CS.
Date of experience: April 24, 2025
My agent was courteous answered all my questions and did a 1 call resolution. Im a CS rep and she did a great job!!
Date of experience: April 23, 2025
Easy to sign up but will increase the price without notice and backcharge you for months that they forgot to increase the price. Illegal practices that led me to cancel my subscription immediately.
Date of experience: April 16, 2025
Reply from Anytime Mailbox
5 stars AND a shoutout? We love to see it! 🙌💙Thanks for the feedback!
Best,
Ellaine
Anytime Mailbox Team
Luchie was fantastic and extremely professional. She made sure my issue was resolved even though it took a couple of days. I always appreciate great customer service in a company! Luchie was an excellent customer service rep! Many thanks!
Date of experience: April 03, 2025
Reply from Anytime Mailbox
Thank you so much for the kind words, Duane! We’re so glad to hear that Luchie took great care of you. She truly represents what we aim for at Anytime Mailbox—dedicated, professional support that sees things through.
We appreciate you taking the time to share your experience, and we’re always here when you need us! 💌
Best,
Ellaine
Anytime Mailbox Team
I must say customer service of Anytime Mailbox is really very helpfull. They help me until it get resolved.
Thank you very much!!
Date of experience: April 09, 2025
Reply from Anytime Mailbox
YES!! Our support team is always here to make sure things get sorted smoothly, Abdul. Thanks for the love and for choosing Anytime Mailbox! 💙📬
Best,
Ellaine
Anytime Mailbox Team
Customer service has a REAL person who stayed with me on the phone to set up my mail box correctly! Such a relief to solve my issues and an absolute pleasure to work with someone with GREAT patience!
Date of experience: April 03, 2025
Reply from Anytime Mailbox
Real people, real support, that’s what we’re all about. So glad our team could make things easier for you and turn a stressful moment into a smooth setup. Thanks for the kind words and for being part of our community, Dan! 💙📬
Best,
Ellaine
Anytime Mailbox Team
I received excellent customer service today when requesting a special rush delivery for an important document.. Overall the mail service has been good. I've had it for a few years already..
Date of experience: April 02, 2025
Reply from Anytime Mailbox
We’re so glad to hear that you received excellent service when it mattered most, Adam! 💙 Your continued trust over the years means a lot to us. Thanks for sharing your experience! 📬✨
Best,
Ellaine
Anytime Mailbox Team
Always helpful, friendly and anticipates your needs- a pleasure to do business with. Customer service is exceptional, highly recommend!
Date of experience: March 20, 2025
Reply from Anytime Mailbox
Wow! 😊 We’re so glad you had a great experience with our team, Joyce. Thanks for the recommendation, we appreciate you! 💙📬
Best,
Ellaine
Anytime Mailbox Team
My experience was great because Anytime Mailbox sends timely reminders that you have mail. When I pick up my mail, the workers are professional and nice. The store is clean and has a nice atmosphere.
Date of experience: January 15, 2025
Reply from Anytime Mailbox
Hi Robin! We love to hear this! 💙 Thanks for sharing your experience with Anytime Mailbox. We appreciate you!
Best,
Ellaine
Anytime Mailbox Team
I got charged twice in the same month. I was not told that service with anytime would no longer be available at stony point, Santa Rosa, CA location. The business closed the shop and ran into the night.
Date of experience: March 17, 2025
Reply from Anytime Mailbox
Hi Diane,
I appreciate you taking the time to share your experience.
We apologize for the hassle this situation has caused. When a mailbox location unexpectedly closes, we do our best to quickly verify and suggest nearby alternatives. I understand how frustrating it must’ve been, and I truly appreciate your patience.
Please know that your account has been canceled and the refund has been processed. Your feedback is helping us improve how we handle transitions like this, and I truly hope we get the opportunity to serve you again in the future.
Best,
Morgan Ein
CEO, Anytime Mailbox
Everything was easy to set up. I did not have to leave my desk to complete any of the task to obtain a mailbox.
Date of experience: December 05, 2024
Reply from Anytime Mailbox
Yes! 🙌 We’re all about making things quick, easy, and hassle-free — no leaving your desk required. Thank you, Carol, for trusting us to keep things simple and seamless. So glad to have you with Anytime Mailbox! 📪
Best,
Ellaine
Anytime Mailbox Team
Responsiveness is sporadic. Sometimes I get things in a timely manner, but there are other times when my mail is a little dated. In addition, there have been times when I requested a scan and it did not happen without a follow-up call.
Date of experience: February 10, 2025
Reply from Anytime Mailbox
Thanks for sharing your experience with us, Mitch! We truly value your feedback and want to make sure your service is consistently reliable. We've created a support ticket to look into the scan and delivery delays you mentioned, someone from our team will follow up to ensure everything gets back on track. 💬📬
Best,
Ellaine
Anytime Mailbox Team
This company notifies me immediately of mail. Also I appreciate the business zooms they offer.
Date of experience: March 03, 2025
Reply from Anytime Mailbox
We’re here to make life easier, keep you connected, and help you stay ahead. Thanks for being with us, Kathryn! 🙌📦
Best,
Ellaine
Anytime Mailbox Team
Just glad for reminder messages when I receive mail. Some Virtual Mailbox companies might not have that feature.
Date of experience: March 22, 2025
Reply from Anytime Mailbox
We love hearing this! Those reminder messages are designed to keep you in the loop, no missed mail, no stress. Thanks for choosing us and noticing the little things that make a big difference, Willie! 📬💙
Best,
Ellaine
Anytime Mailbox Team
Enrolled in mail forwarding, never received
Serious delay in Mailbox delivery authorization because of international service provider... Was much easier in person at local mail box provider... I did not receive credits for time list
Best thing about Mailbox Etc is the price.
Service low
Ultimately the product was nearly useless. The Address does not allow google business verification.
I would not use this service
Date of experience: March 19, 2024
Reply from Anytime Mailbox
Hi Eugene, thank you for sharing your experience. I understand how important a seamless mail forwarding service is, and I regret that we didn’t meet your expectations. However, we’re unable to locate an account under your name to review your concerns.
Regarding Google Business verification, this depends on Google’s policies, as our service is primarily for mail and package forwarding.
If you’d like us to look into this further, please reach out to us at +1 702 935 5664 with your account details. We’d be happy to assist.
Best,
Ellaine
Anytime Mailbox Team
Great and convenient! Sometimes it was difficult to get a hold of someone or an immediate reply at my local location. Overall still a great experience!
Date of experience: February 14, 2025
Reply from Anytime Mailbox
Thank you so much for the love, Mig! 💌 We're glad to hear you had a great experience overall. We appreciate you pointing out areas where we can do even better. Thank you for choosing Anytime Mailbox!
Best,
Ellaine
Anytime Mailbox Team
I decided to set up an Anytime Mailbox for my business, as I didn't want my home address on documentation. I got an email to ask for me to send some documentation to verify my business. Either I didn't do that - which is possible - or it never got processed, but I just found out that I had been charged for 2 years of not having a mailbox. Then was told that it was just cancelled yesterday, when I went to ask about this - that's just not possible. And then, when I said that they should refund me, they gave me the same message over and over that they are a subscription service and you will be charged while you are waiting to be verified - but they sent ONE email in TWO years to say that I needed to submit something to be verified. They never doubled back to let me know that the paperwork was still needed, so I did not have a mailbox - they just took my money every month. This is absolutely ridiculous.
They gave me a phone number to call the mailbox service to try to get a refund for all of this - so they take the money, but cannot give you a refund?
UPDATE with more:
2 days after this interaction - when my account was supposed to be cancelled - I get this email:
Thank you for chatting with us today.
We are still working on your concern.
We will keep you posted in 1-3 business days
If you have any questions, feel free to respond to this email or you can reach us at the following channels:
I wrote back, asking what they were working on, as I had cancelled my account - were they working on a refund?
Two days after that, I get this email:
Thank you for reaching out.
We hope this message finds you well. We noticed that you were considering canceling your service, and we wanted to reach out personally.
Your feedback is incredibly important to us, and we would greatly appreciate it if you could share the reason for your cancellation. Understanding your experience helps us improve and better serve our valued customers like you.
After reviewing your account, we see that the application hasn't been verified yet, so the Operator isn't authorized to receive mail on your behalf.
We encourage you to complete the application by providing two valid IDs—a photo ID and proof of address—along with the notarized USPS 1583 form.
Could you let me know how you intend to use the service? If it’s for address purposes only, account verification isn’t required. However, if you’d like to receive mail, we’re pleased to offer a Free Online Notary link. To use this offer, we kindly ask that the service remains active.
To enjoy this offer, simply keep the service active and reply to this email to confirm your agreement.
I am hoping for your immediate response.
Thank you for choosing Anytime Mailbox. We look forward to continuing to serve you!
If you still need further assistance, below are the various ways you can get in touch.
A DAY after that, I get a phone call and another email saying basically the same thing.
So, let's just get this straight - they took my money for two years knowing that I had not sent the verfication email in, so I did not have the PO box I thought I did. Then, when I ask to cancel, I suddenly get THREE contacts in less than a day saying that they can help me get the required form in - and that they "say that I was considering cancelling."
How about they follow up with you when they don't get the verification document in the first month? And don't take your money until you send it in?
Had I been reminded that I needed to get the form in, I would have gotten the form in. As it was, there was one email saying they needed the form, and nothing after that.
I hope someone contacts me from this review, because this has really not been the best service experience.
Date of experience: March 06, 2025
Reply from Anytime Mailbox
Hi Tara,
I truly appreciate you sharing your experience. At Anytime Mailbox, transparency and customer satisfaction are our priorities, and I understand how frustrating this must have been.
Anytime Mailbox accounts serve two main purposes:
Receiving mail at a virtual address, which requires verification.
Using a professional address for display purposes, which does not require verification.
Your account remained unverified, which meant no mail could be received. However, the address was reserved for you, which is why billing continued. I completely understand how frustrating it must have been to learn this after so much time had passed.
I didn’t see any prior cancellation requests, but I recognize that the lack of follow-up reminders contributed to the confusion. To improve this, we’re enhancing our email notifications to prevent similar situations. We’ve also processed a refund for you. If we ever get the opportunity, we’d love the chance to serve you again and provide a more seamless experience.
Best,
Morgan Ein
CEO, Anytime Mailbox
First time user of Anytime Mailbox. I leveraged the service while temporarily living in Falmouth, MA. The Anytime Mailbox staff was extremely helpful in answering my questions regarding the process of receiving mail both hard copy and online. My mail was available immediately after the staff received it from the postal carrier. Would definitely use this service in the future
Date of experience: November 11, 2024
Reply from Anytime Mailbox
Our team loves making sure your mail is always in good hands, and we’re happy we could support you, Eric. Can’t wait to welcome you back next time you need us! 📬😊
Best,
Ellaine
Anytime Mailbox Team
I had an exceptional experience with the customer service team! From start to finish, they were professional, attentive, and genuinely helpful. They took the time to listen to my concerns, provided clear and detailed information, and went above and beyond to ensure my needs were met. Their patience, efficiency, and friendly attitude made the entire process smooth and enjoyable.
It’s rare to find such dedicated and customer-focused service, and I truly appreciate their effort. I highly recommend them to anyone looking for a top-notch experience. Thank you for your outstanding support! 👏👏👏
Date of experience: February 18, 2025
Reply from Anytime Mailbox
Wow! 🤩 Your review just made our day, Siba! Thanks for the recommendation, we truly appreciate it! 💙
If you ever need anything, we’re just a message away. 😊
Best,
Ellaine
Anytime Mailbox Team
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