Coach Outlet – Coupons, Promo Codes & Special Offers (0)

Customer service is top notch.

I have been with them for many years. So far this year I've purchased over $1,100 in various items. I never had a problem before now. I'm only writing this because this was very stressful and unnecessary. I ordered a birthday gift for my niece on March 25 this year . At first it said it was being shipped. A week later it says that it was on back order. This is when I called and spoke to a representative who was very nice and helpful. She told me after looking it up that it should be in stock in July but the birthday was in June. I was browsing their site while talking to her when I saw that the very same bag was in stock but for my money. I informed this representative and she said that she would inform someone of it all. Next I received a message stating that my order was canceled. So I went and ordered the same bag at the increased price because I really wanted it for my niece. Plus, I had ordered a wallet to match it. After a few days, they informed me that this order was canceled also. I talked to a representative and ask her to speak to a supervisor after verbalizing my issue to her with and not getting any help. No one called me about this order. I called again and informed the representative of my concern with this bag being ordered twice I have not spoken to a supervisor yet. She told me to wait and see what happened for a few days because she did not know whether or not I would receive the bag. Also, she'd request for a supervisor to call me. I informed her that this had to be handled quickly because I need that color bag and size for what I had in mind for my niece. Plus, I could go on site and by a bag with that color for Michael Kors. After 2 days I called back because I had not heard from anyone. True, they offered me 15% off another order but that wasn't doing anything for me since I had 15% off when I ordered it weeks ago. That 15% would not compensate me for my time and frustration. No call and I ordered from Michael Kors for the first time. I'm upset with the service I was given, including no return calls. I'm pissed because now I have to find a way to return the bag from Michael Kors while I'm in pain and my mobility is compromised. This is why I shop online. I expected better and deserved better.

Ordered online on Tuesday and received my order on Thursday. Took 2 days and I'm satisfied with my order.

I was super scared after reading these reviews (after I ordered a coat). The coat is perfect, true to size and reviews. Super fast shipping. I've only ordered once and had no problems, so I can't speak on customer service... but for sure I will order from here again.

Not sure why the parent company (Tapestry, Inc.) is the one listed here for "Coach Outlet" but I thought Tapestry owns 2 other companies aside from Coach Inc., - Kate Spade New York and Stuart Weitzman. I haven't bought anything from the last company but I love both Coach and Kate Spade. I purchased from Coach stores in the US as well and mostly via the outlet online - coachoutlet.com. From Kate Spade, I buy from both retail and outlet as well. My experience from the Coach Outlet online store has been quite different from the reviews I read so far - mine was more favorable. Packaging was always neat with complete paper works and prints. Regardless of 1 order, some items usually come in different and separate packages from various Coach outlet locations. They are always well-packed and some with more safety packaging esp. if they are fragile. It is usually pretty-fast as well. I had many purchases already and so far, all of my experience per order has been good. The items are still of good quality. Of course they are not the same as the ones we can get from Coach Retail stores and that's already an expectation. And I ain't complaining. I love all my items so far. Coach Outlet also gives us "Coach Reserve" items which are actually coming from the retail stores at a "clearance" price. All those I got seem to be really great deals, actually! And yes, the quality is superb. Sometimes, I can't even distinguish anymore if it's a retail or an outlet item. I've never tried returning an item yet though so I don't know how their customer service really works as described in most reviews. I can only speak to the designs, prints, materials and overall quality of the items I got. And so far, my experience has been pretty good.